Customer Ratings & Reviews

Great experience, excellent and professional customer service! I watched the Geek Squad member provide awesome service to the person in front of me, that person was soo happy that the issue with their equipment could be resolved. After finishing with that person, he provided me with that same great service!! The service was completed in a day. I think the Geek Squad member name was Salvador. I had an additional RAM card added to my new laptop, he was knowledgeable and helpful with getting the service scheduled and completed.

Excellent service quick installation, took about 20 minutes to install n make sure was working properly, was in and out pretty fast , had appointment so even quicker

They did a very good job, it was fast and done by the date they specified. And the price was very reasonable.

I needed additional RAM installed in my new Lenovo computer that was purchased at Best Buy. The Geek Squad recommended a product, set up an appointment for installation, and when I brought my computer in, they were quick and efficient when it came to the installation. They were finished in less than an hour. They checked to make sure computer was running and all systems operated properly before returning the computer. However, when I got the computer home, after about 20 minutes, it started to shut down and reboot. I would do this repeatedly: run for several minutes then reboot for no apparent reason. I took it back to Best Buy and they removed the installed RAM, and refunded purchase. Even though it didn't work for me, Geek Squad was quick to fix all issues.

The agent upgraded the RAM in my laptop. It was done nicely and my laptop is very fast now.

The GS installed a cooling fan in my laptop. I went to them to see what I needed first...and they recommended the fan I should purchase online. I went back and they installed the fan without any issues. Couldn't ask for anything more.

Not really computer person definitely not a gamer but my son is purchasing additional memory for his gaming laptop great experience went off without a hitch

The agents helped me assemble my little brothers vram into his laptop, to improve his computer. Really helpful and successful.

I needed some laptop RAM installed and they finished very fast.

Agent installed RAM and made sure everything was working properly and answered all my questions.

The staff is awesome and made it easy for me to understand what to do. Gave great advice.

The install of more RAM was very fast and efficient. I was very happy with the process. My computer ran great but the very first day I used it for work the screen went out in the middle of working with a customer. It proceeded to do this about 5 times over the next 2 weeks. Since I can't afford to lose customers like this I brought it back to the Geek Squad and they said it was probably a coincidence that it happened after the install ( even though it never did it once in the previous 3 years of owning the computer). They said they could fix it for $180 or join the Geek Squad for $180 so I joined the Geek Squad. It still does it. Sooooooo ended up having to buy a new computer through Amazon because my trust level has really gone down,

Thank you, thank you! Amazing service, fast and very professional! My Lenovo V15g2 flies now with 16GB of RAM!

Great service from BB GS, timing was as promised. Very happy with the results

[Employee of bestbuy] Good Service ! Installed the memory very quickly and enjoyed the speed

Installed CMOS battery in laptop and verified memory.

They left my old chips in so now I have even more RAM

Works like a dream, games no longer lag or freeze when being played.

I recently visited Greek Squad for a laptop upgrade, and I'm blown away by the exceptional service I received! I dropped off my laptop to have new RAM installed, and the team at Greek Squad took care of everything. They were knowledgeable, friendly, and kept me informed throughout the process. The upgrade was done quickly and efficiently, and my laptop is now running smoother and faster than ever! What really impressed me, though, was the customer service. The team was welcoming, professional, and made sure I was completely satisfied with the work done. If you're looking for a reliable and trustworthy service to upgrade or repair your laptop, look no further than Greek Squad!

My Window 10, after an update, locked me out of my home page and into Administrator mode. The technician restored it to my personal mode quickly. Very pleased.