
Rating 3.9 out of 5 stars with 230 reviews
3.9- Dual screens (43)
- Multitasking (33)
- Battery life (16)
- Design (12)
- Form factor (6)
- Camera (31)
- Software issues (21)
- Price (11)
- Durability (4)
- Overheating (3)
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 4 out of 5 stars
Microsoft + Android = Surface Duo!
The Microsoft Surface Duo is a pleasant surprise for tech! If you have an Android phone, this phone makes you think you have a very high end device. It's familiar but new. It's a fantastic experience! It's a beautiful device and holding it in your hands is definitely something I'd recommend even if you're not looking to buy right away. This device is very innovative and is a game changer. It's not the Samsung Z Fold 2, it's two screens held together by a beautifully engineered hinge. The Surface Duo is awesome but it isn't perfect. Keep in mind that this is generation one of this product, bugs are apparent in the software but updates have and will be posted through it's life cycle. The camera is decent, not great. The speaker is mono, but doesn't sound bad (just leaves more to be desired). I bought the Duo and 3-4 weeks in... I'm pumped to be using it as my daily. It's been extremely cool to own. 4/5 stars.
- Rated 5 out of 5 stars
Far better than the early reviews suggest
I have been waiting for the Surface DUO to come out since Microsoft first teased it at one of their events. I was crushed when all of the early reviews said to avoid it. Luckily, I decided to see for myself it was as bad as they were reporting. To my surprise, it wasn't near as buggy as they described thanks to an update when you first boot up the phone. This device is by far the best hardware I have ever owned. It feels very premium and is light enough that I don't realize how long I've been holding it. And unlike the LG G8x, the second screen is very functional. It's wonderful being able to flick apps from one screen to another. And spanning a browser accross both screens is a great way to surf the web. Another cool feature is the ability to open two instances of the edge browser. Yup, you can view two websites at the same time. It's a real productivity machine if that's what you are looking for. In all fairness to the early reviews, they are correct when they describe the camera. To me, it's like shooting photos with my Surface Pro. The photo is usable, just not as good as some of the Samsung phones. But for me, my phone is not my go to camera. And it's unknown if Microsoft and Google will be able to fix the issues with the phone with a software update. That would be another pleasant surprise if they do. The duel screens and the rest of the hardware more than make up for any limitations of the camera. Also, it's not as big/wide as reviewers suggest. Yes, it's wider than other phones but I like the extra real-estate. And it fits comfortably in my pocket. I have no regret with this purchase or any other Surface device I have purchased in the past.
Posted by Steelers2k5
- Rated 5 out of 5 stars
Duo Edged Sword Niche’
This Is The Form Factory To Die For. No Foldable Is Better Than The Surface Duo. With That Said. If Your Looking To Multitask This Is It. However, Android Is The Duo Edged Sword. Play Store Has Apps Which Means Default Apps From Microsoft And Google Are There. Two Browsers, Two Calendars, And So Forth. Those Duplicated Apps Take Up Memory. So This Is The Traditional AOSP Problems All OEM Haves. It’s Really Love Hate Relationship, Xbox/Gamepass, Office 365, Microsoft Teams, Are All Great If You Pay For The Services. Insurance Is $200 Via Microsoft Unless You Go With T-Mobile BYOD Insurance At $18/mo. But My Honest Belief Is This Is A Form Factory, Product Line, Brand And Item I MUST Have. The Camera Isn’t That Bad Either, Adjust To HDR And Enjoy. Last But Not Least, If You Used A Motorola Two Way Pager, P935, T900 Or Accompli 009 Nothing Beats A Full Keyboard/Gamepad On Your Second Screen. A Large Bright Touch Screen Keyboard Is Truly Great For Input. Use Widgets, Enlarge The Font And Indulge.
Posted by DaNarrator
- Rated 5 out of 5 stars
omg look at this dope phone
Nice size phone better then a iPhone or any phone Two screen You can do 2 or more things at one time Watch movies without holding it Good for being on the phone and taking notes Or taking a class and taking notes If you want to spend alot on a phone I would advise you to get this one You would be so happy
Posted by Missylove
- Rated 5 out of 5 stars
This was made for productivity!
I ended up pre-ordering this directly through Microsoft. I must say after about 12 hours of heavy usage (and getting through a couple early software bugs) that the Surface Duo is something I just can't put down! I'll start off the bat and say that initially, the phone was very buggy however one firmware update, play store updates, and a device restart later the Surface Duo pretty much behaved as it should of out of the box! There are the occasional quirks with gesture navigation that come up I'm assuming due to the two screen and it not being baked into Android 10 (support will be better with Android 11) - however, those are infrequent and not that much of a detriment. My overall impressions are that Microsoft has nailed the hardware design out of the park - the hinge is so satisfying and it really is a joy to hold and use. The software side definitely needs some bug fixing and improvements but as it is right now it's perfectly fine and usable (after doing all those initial updates) - once you start using two screens - especially the way Microsoft has implemented it - it is really hard to go back to a single screen device. Chrome got an update so it stops flickering on the Duo - however, I ended up migrating my Chrome Profile on my desktop into Edge and started using that on the Duo with Edge sync enabled. Edge has better optimization in span mode (display across both screens) so I started to use that - and it's basically Chrome. You do need to start getting accustomed to new workflows with the screen environment. For example, you can open two separate instances of Edge which is nice as well, and have one opened on each screen with its own set of tabs. Recent apps will show the recent apps open on that screen. You can have OneNote open on one screen while watching a Youtube video on another and take notes with a Surface Pen. Some people do complain about the bezels but these help for the gesture controls and holding the device - while using the device you don't really notice it once you are immersed. Overall I will say the Pros of this device outweigh the Cons. Pros : - Two Screens! - That Hinge! Different Postures - Compose Mode! - Multitasking ease - two apps at once - Battery life is optimized and lasts a full day. - 3 years of updates guaranteed from Microsoft Negatives : - Price is high - I feel if this was priced around $999 at the time of release it would be a better buy - however, if you have a trade-in take advantage of trade-in bonuses (I did)! - Software is still a little buggy and needs patching - mainly in gestures and device rotation - doesn't occur all the time so its not that bad, but when it happens it can be annoying to many users - The camera is average. Not bad. Not great. The software could improve it. Low light photos = not happening :) Also the camera app needs fixing on the rotate feature - it works most times but others it doesn't. - Lack of modern flagship features - but not sure this matters much to most users looking at this device - NFC, Wireless Charging, 5G, etc,. Tip for any prospective buyers: check the r/surfaceduo/ reddit for lots of tips and tricks and help from other Surface Duo users. Enjoy!
Posted by x7neil