Customer Ratings & Reviews

I recently got this Microsoft laptop, and it has exceeded my expectations in every way. Design and Build: The laptop’s sleek, premium design and lightweight build make it incredibly portable and aesthetically pleasing. The attention to detail is apparent in every element, from the screen bezel to the comfortable keyboard layout. It’s an ideal device for both professional settings and personal use. Performance: Powered by the latest processor, this laptop handles multitasking effortlessly. Whether I’m working with multiple applications, browsing with several tabs open, or even running light design software, I experience no lag. The response time is impressive, making it a reliable option for day-to-day productivity. Display Quality: The high-resolution display is a standout feature, delivering vibrant colors and sharp clarity. Watching videos or editing photos on this screen feels immersive and enjoyable. It’s bright enough for outdoor use, which is a big plus for someone constantly on the move. Battery Life: One of my main concerns was battery life, but I’m happy to report that it easily lasts through a full day of work without needing a charge. I can confidently use it for extended periods without carrying my charger everywhere. Other Features: The laptop includes a range of thoughtful features like a fast SSD, smooth trackpad, and responsive touchscreen (if applicable). These additions enhance the overall experience, making it feel like a premium device worth the investment. Overall Impression: I’m delighted with my purchase and would recommend it to anyone looking for a blend of portability, power, and style. Microsoft has done a fantastic job with this laptop, balancing design with functionality seamlessly. I look forward to using it as my main device for years to come.”

I’ve been using the new Surface Pro with the Snapdragon X Elite chip for about two weeks now, and I’m seriously impressed. The performance is fast and smooth—apps open instantly, multitasking is fluid, and everything stays completely silent thanks to the fanless design. Battery life is a standout feature. It easily lasts a full day and then some. The display is beautiful—bright, vibrant, and responsive—and the 120Hz refresh rate makes everything feel super smooth. This device is perfect for students, remote workers, or anyone who values portability, quiet operation, and long battery life. Bottom line: Sleek, powerful, and built for the future. I’d highly recommend it if you're looking for a cutting-edge Windows machine with excellent battery life and many amazing features.

This was an impulsive purchase I swore I would regret but ended up loving. I went to a store location that wasn't the best but I needed a laptop asap so my mom in home hospice could have a device to watch & stream movies and shows until the TV would arrive. I was originally looking for a gaming laptop and the guy there ended up talking me into getting this. Its no high powered gaming laptop but it will carry the sims 4 on high settings decently well (please play these games on low or normal settings) my only issue is that the VRAM runs out quickly and its so easy to use it all up if you accidentally play a high functioning game or program that eats it up. Now the touch screen is amazing and works well when I want to skip the mousepad. I wish it had more ports on the side but it has 2 USB C PORTS and a headphones jack for traiditonal headphones which I appreciate. I love the face recognition but if you're wearing make up like contour or a headband that covers your head or anything similar it may not recognize you but you can go into settings and reset it to your new look. OH AND I LOVE pairing my phone to it. My phone broke and i was in tears yall but cause I synched my phone to the laptop I was able to text messages friends to alert them from this laptop and I called them from the laptop as well. Life savior for sure. Buy it if you can afford it. Again, warning if you are a gamer this isnt for you. You can play seiko, yakuza (dark ties & 3), the sims, gta iv and old gta games but no Nivida games on it so be warned.

Super fast, light weight, and super long battery life

I'm happy with my purchase of this laptop. Replacing a ~10 year old Microsoft Surface Book laptop. I have had to use some workarounds to play some games due to Windows 11 and Windows on Arm (screen flickering, etc.) but haven't run into any deal breakers yet. Good performance and impressive battery life which was to be expected given it is Windows on Arm. Shipping from Best Buy was quick and came even earlier than originally expected. Only thing to keep in mind is that it didn't require a signature or anything, fortunately we were home at the time of delivery or an expensive laptop could've just been left out.

I bought it mainly for school and its been great, performance, portability, duration time, havent charged it in 2 days and its still lasted me. The only small complaint is that sometimes when its in low or dim brightness the screen flickers and its a little irritating but apart from that its been great, recommended purchase

I absolutely love my Microsoft Surface Laptop—so much so that I bought a second one after accidentally dropping and totaling my first. Despite the mishap, my experience with the Surface has been overwhelmingly positive. The first one I owned had a minor glitch where the screen would occasionally flicker, but it only happened once every couple of months. For me, it wasn’t a big enough issue to justify the hassle of driving somewhere to get it fixed and waiting for it to return. Honestly, it didn’t disrupt my day-to-day use enough to care. If I had to offer one critique, it’d be that the glass on the display is way too reflective. It can be tough to see the screen clearly in certain lighting, which is a bit of a annoyance at times. Beyond that, though, I’ve got nothing but praise. The size is perfect—super portable without feeling cramped—and it’s fast enough to handle some light gaming, which I didn’t expect to care about but ended up enjoying. It even came with a month of Xbox Live, and though I’m not a big gamer, I found myself using it every single day during that month. Overall, it’s a fantastic laptop, and I’m thrilled with my second one. Highly recommend it to anyone looking for a sleek, reliable machine!

The hands-on experience is what sealed the deal for me to make this long-term investment on a new mobile workstation. The X Elite upgrade from the base model is what allows this quiet beast to stay ferocious while being sleek and handsome - I multi-task throughout the day with projects alongside YouTube Music or with 4K Movies from the Microsoft Store (No stutters, buttery smooth frame rates, and surprisingly great battery for one sitting as in I was actually comfortable and not pondering about when I need to charge after about 3 1/2 hours for my day's use of the laptop).

I had microsoft surface 2 in 1 initially. I bought this a couple of weeks ago. Though I have not fully explored it, it is the kind of product I was looking for: good looking, slim and weightless, and works superfast without any issues. I hope I will be able to come back and add more in the future.

I absolutely love this laptop. I use it for every day uses. I totally recommend. The quality on it is excellent. The speed on it is super fast. It never slows down. There’s more than enough storage for me and the color is so smooth and I absolutely love it. I do not regret my purchase

I love the look of this computer, it’s so sleek and it’s pretty lightweight compared to my old macbook. i haven’t used it much yet because i’m waiting for school to start, but for the basic things like browsing the web and using microsoft word it’s been great. i also like the face ID feature, never seen that in a computer so i thought its pretty neat.

That has been a great laptop for me as I use it daily for school and work (software coding). Its processor's 12 cores are really fast and 16gb ram make things much easier and quick to respond, I've never encountered any lag or freezes. I 100% recommend it.

Overall it is a really good laptop so far. I only wish that it had an OLED screen.

I was skeptical about the processor at first but I love this computer and have not ran into any issues with apps or anything being compatible. Yeah it doesnt have an OLED screen and the battery might take a hit from that but the computer overall is worth it in my opinion.

The Surface Laptop - Copilot+ PC seems to be an exciting and promising addition to the lineup. I just picked up the Snapdragon X Elite version with 16GB RAM and 512GB SSD. My initial thoughts - display is plenty bright with great resolution, trackpad and keyboard are excellent, and it includes a decent variety of ports, especially when compared to the MacBook Air. Unfortunately, my display started acting up a few days ago (see photo), so this one's going back. Also, there is a massive hit on battery life running non-ARM apps. If you’re after performance and AI capabilities, the Surface Laptop 7 is worth considering, but make sure you go in understanding what you are getting into with application compatibility and suspect quality control.

Love the laptop it’s actuallly so good and super girly love it also for school and personal use def recommend

I absolutely love this computer! The copilot is awesome and truly revolutionary. This is my second surface computer and I’m loving it!

love it. Bought all of our team this laptop. Highly recommend

THE AI BUTTON IS SUCH A GREAT IDEA!! Asides from the built-in AI feature- If you’re a regular laptop user, this laptop is great for you. Homework or the daily tasks can be completed just fine. Especially with the windows multitasking feature. If you must play games on this, stick to more basic games that are not as complex. I’m assuming Sims 4 or GTA V are too big of a task for this thing oh yeah, it’s also a fingerprint magnet!!

## TL;DR PROs - Speedy performance, beautiful display, and sleek aluminum exterior - Cool AI image generation/enhancement features that happen locally - Great battery life CONs - Limited local AI features still require an internet connection - Some apps (VPN, anti-virus) may not yet be compatible with ARM processors ## What's new with Copilot+ Surface PCs? How are they different from "regular" PCs? The key difference between the new "Copilot+ PCs" announced by Microsoft and existing PCs is the requirement of a powerful Neural Processing Unit (NPU) with at least 40 Trillion Operations Per Second (TOPS) performance. This NPU hardware is necessary to run the advanced AI models and features that Microsoft is introducing with Copilot+. This Copilot+ PC's processor uses an ARM architecture for energy efficiency and longer battery life. Existing x86-64 applications are able to run based on Microsoft's emulation technology, but you may initially run into some issues with 3rd-party drivers and VPN clients until updates are made by those vendors. However, if you do most of your work in the browser or in Microsoft Office applications, you should be fine. ## Design The Design of this Microsoft Surface Laptop (7th generation) is similar to last year's Microsoft Surface Laptop Go 3, except the bottom is now aluminum to match the top. The fingerprint reader from the Go 3 is nowhere to be found on the CoPilot+ laptop, which is a little disappointing. This particular unit is in the "Dune" color which might resemble a "rose gold" color in certain lighting. It's not as sleek looking like the graphite or even the baby blue color. The keyboard is comfortable to type on although the keys feel a little mushy when pressed. You'll find a dedicated CoPilot key to the right of the spacebar. It really is no different to the CoPilot key on non-CoPilot+ laptops: it still simply launches the cloud-based Microsoft CoPilot AI assistant. The keyboard is backlit with an adjustable brightness. The touchpad works well and is very responsive. The display is colorful but is not OLED, so contrasts aren't as deep as they could be. The display is also a touchscreen, but it does not fold behind the keyboard so it would not be comfortable to use as a tablet. ## AI Features I was excited to hear about the local AI features available on the CoPilot+ PCs, but in practice, I found them a little confusing to find. ### Image Co-Creator The first feature I tried to test out was the new "Cocreator" in Paint. I was surprised to find a "Join the Waitlist" button when trying to use this feature. I clicked to join, and I'm immediately given access with a limit of 50 credits, with no information about when credits are replenished. Do I get more tomorrow or am I stuck with just 50 credits for the life of this PC? I click to the help article which simply states: "You will receive 50 credits to create images when you join Image Creator." That's it, no further details on how to get more credits. Perhaps it was a misunderstanding on my part, but what is the point of the local, AI-enabled NPU processor that is still spending "credits" to produce images from the cloud? Turns out that it was a misunderstanding on my part, as the local NPU image generation doesn't kick-in until you use the "Cocreator" button. It looks basically the same, asking for a prompt and a style to generate the image. The difference is, it won't do anything until you start drawing something first. So, when using the Paint program, the NPU doesn't actually create a new image, it simply enhances something you've already started creating. And don't think you can hop on a plane, turn on Airplane Mode, and create to your heart's content on a long flight: even though the feature uses the local NPU, it still requires internet access to function. ### Photos Now, forget everything I said about the Image Creator in the Paint app, as the Photos app also has a feature with the same "Image Creator" name, however it does NOT use credits, it DOES appear to use the local NPU processor, and it does NOT require you to draw something first. Confused? Yeah, me too. However, the "Image Creator" in the *Photos* app can locally create a *new* image from scratch, while the "Image Creator" in the *Paint* app requires credits to create a new image from scratch from the cloud. It was a confusing user journey to understand what AI capabilities this PC can perform locally, but I eventually got there. You can also use AI to edit photos you have stored in the Photos app. Open a photo, click the "Edit" icon, then select the new "AI" icon. You can add a prompt, but depending on the photo, there is only so much you can do with it. If a face is detected, then you can only change the background of the image and it won't mess with people's faces. ### Live Captions While Windows 11 already offers real-time Live Captions on "normal" (non-CoPilot+ PCs), the dedicated NPU adds the ability to translate these captions in real-time. This can be accessed by pressing the Windows + CTRL + L keys and downloading a language file. I fired up a Spanish YouTube video and was impressed with the real-time translation to English, although it was all one long paragraph (no speaker differentiation). The process does appear to be very efficient, with the NPU averaging between 3-4% utilization while the feature was actively translating Spanish to English. It's also nice that you don't need to specify the source language; only the language you want it to be translated into needs to be set. Unfortunately, there is no dedicated "Translate" app like on your phone, although you could use the Sound Recorder app to record someone speaking, then play it back to get the translation. ### Windows Studio Effects There are some AI-powered effects that you can add to the camera for your video calls: - Standard Blur: This provides an unnaturally blurred background as you've probably seen on your "regular" PC. - Portrait Blur: The blur effect is not as pronounced and appears more like a natural bokeh effect from a DSLR camera. I was most impressed by this effect. - Portrait Light: Brightens your face as if a ring light is in front of you. - Creative Filters Illustrated, Animated, and Watercolor: Less practical as it makes you look like a cartoon. - Eye Contact: Makes your eyes appear so that it appears you're looking directly at the camera, when in reality you're looking at the screen. - Automatic Framing: The wide-angle camera lens zooms in on you and follows you around as you shift to the left or right. ### My Wishlist for Local AI After seeing Apple's implementation of AI throughout iOS and macOS, I wish there were some more offline AI features available on the Surface, such as summarizing incoming emails, creating summary transcripts of meetings, or text generation tools throughout the operating system. To be fair, some of these features are available through Microsoft 365 Copilot, which is a separate subscription service. Also, Microsoft does make their regular Copilot chat assistant available for free and it is only a button press away (as long as you have an internet connection) and perhaps more local AI features will be coming in the future. ## Performance The reviewed configuration of Microsoft's 7th generation of the Surface Laptop features a Snapdragon X Elite processor, an ample 16GB of RAM, and a roomy 512GB of storage. The Snapdragon processor seems to provide very good performance, as Edge and Office applications open almost instantly, and web pages render just as fast. The 16GB of RAM is a good amount for Windows 11, and it allows me to run multiple applications and have multiple browser tabs open at the same time with only the occasional stutter. The 512GB SSD provides ample storage, but only about 410GB was available after installing operating system updates and the offline AI models. You'll get the best performance when using software written for the ARM architecture, which is not very popular at the moment in the Windows space. This laptop can run programs written for the x86 architecture thanks to an emulation layer built-in to the operating system. Performance will take a hit when running x86 software, but you likely won't notice in day-to-day usage. The speakers on this unit are also surprisingly good, especially for spoken content like a YouTube video or a podcast. Not as good as many Bluetooth speakers, but better than I was expecting for a laptop's built-in speaker system. ## Battery Life The Surface Laptop's ARM architecture does indeed appear to be energy efficient. After about an hour of video watching, general web surfing and some AI image creation, I found the battery decreases about 9-10%. I don't know about 20 hours of video playback, but there seems to be enough power to get you through the workday. It comes with a proprietary Surface charging brick and cord, but I found the laptop is able to charge with a standard USB-C charger as low as 30 watts. ## Summary The Surface Laptop's new ARM processor definitely seems to have great performance and the only software compatibility issue I've run into is with my VPN software. The addition of new local AI features like image generation, image enhancement, studio camera effects and live translations is definitely cool, and I hope they expand the local AI feature to more areas like text generation and proofreading. Battery life is also impressive and should be enough to get you through a day of school or work.