Customer Ratings & Reviews

What a system. I returned a lower spec model (i5/8gb/128ssd) for this since I wanted to future-proof it a bit more and let me tell you it was worth it. Don't get me wrong, the i5 model is very sweet and had no issues with anything I threw at it but the i7 is a bit more powerful and it gives a nice 30-50% or even more bonus to 3d heavy applications or games. Both the i5 and i7 use the Iris Plus which is an intel feature on these CPU's but the i7 has 64 execution units while the i5 only has 48 and that right there is the major difference. You can run most games at 1080p on medium settings with a very good framerate. Now you won't be playing Gears 5 or anything crazy like that but it has no issues with MMO's like WoW, or FFXIV, Albion Online, Warcraft 3 remastered, Starcraft 2 or anything like that. Having the extra ram is also very nice for browsing if you use a ton of tabs and multitask a lot and the SSD is blazing fast. The one thing I was worried about was the fan since the i3 and i5 are fanless and silent. The moment I started doing windows updates on the i7 I noticed the fan kicked in and was pretty noticable but that seems to have gone away and only appears when installing apps or heavy gaming, but the best part is I noticed the system runs a lot cooler than the i5 so you will have almost no throttling like the i5 and you can keep a constant CPU speed for much much longer. All around I'm super impressed with this computer. It's such a powerhouse in a very small form factor and it's one of the best made/looking pieces of tech out there. I would not hesitate buying this again and will stick with the Surface lineup going forward. The only thing it needs is a nice re-design to something like the X but without sacrificing the CPU (ARM yuck). 10/10.

Great device. For my wife. Was used for work but after leaving now it’s used for online school at SNHU. Perfect device and works very well. I can even go somewhere or take it to work and it’s small enough to do school work in my car during lunch.

I love this machine! This past Christmas I had purchased the I-Pad Pro 12.9" for my bride. I was very impressed and thought about going that direction for my purchase, however due to my business activities and all of my current files being windows based, I made the surface purchase. the portability is awesome, the keyboard I purchased works great as protection for the screen and is super comfortable. During the day this is docked with my other screens and when I'm traveling its great to have the functionality of a tablet. I would definitely recommend. I will say I researched the Surface ProX as well and due to the software compatibility issues they are having with that platform, the Pro 7 for me seemed like a much better choice.

This is my 2nd Surface, I started with a Survey 4 having used both PC/laptops and the Mac Tablet, I was looking for something that was more of a hybrid - and thus my love for the Surface. Its not the best laptop, nor, table, in the world, yet, to me, it is the best of both worlds in terms of an integrated, multi-use product. I'm a professor, I use it for my work, teaching, research, and personal - a true workhorse. When I'm working at home, or in the office, I connect it to an external monitor and decking station and it meets my needs. Very pleased with my new Surface Pro 7 and was happy to be able use the keyboard and pen from my prior Surface. Pricy, yet worth it!

I really enjoyed the full touch screen & the use of the pen

Love my surface pro 7, I have it rig to be a desktop with the surface dock. Could easily take it on the go when needed for tethering one the job.

Five years ago I had a PC and said I would NEVER get an apple device. Then my PC broke and I had a good reason to try out a Macbook Pro. What a beautiful computer! Fast, sleek, and powerful everything I needed. Then just three weeks ago I decided it was time to upgrade and I awaited the good news from Apple about their new Macbooks. But the news never came, and the reviews on their current Mac's were mixed (the keyboard issue made me nervous). So I thought maybe it was time to experiment with Microsoft. The Surface Pro was a unique design, also sleek and had some attractive hardware so I went with the Pro 7 i5. I gave it a run for its money for two weeks doing all of my typical task at work (word, excel, powerpoint) as well as some of my hobbies (adobe photoshop and premiere pro). The Pro 7 handled them all like a beast. I ended up returning the i5 and getting the i7 because I liked the Pro 7 so much that I wanted to ensure I got a good 3+ yrs out of it. Haven't looked back yet. Like any device it has its Pro's an Con's and one device will never please everyone but here are some of my Pro's and Con's: PRO's - Beautiful design and great 2 in 1 device that functions extremely well as both tablet and PC - USB - C and Microsoft's charging cable = extremely fast charging - The premium keyboard is easy to type on and looks great - Stylus is a huge bonus, something I never had with a Mac - Touchscreen is great, useful in almost every situation - Stunning 4k Video - The i7 chip and 16RAM have been able to handle everything I have thrown at it, including a 30+FPS rate on Skyrim - The instant on and Hello Camera are incredible. Cheers to Microsoft for that feature CONs - Battery life just isnt were it should be. I get MAYBE 10hrs out of it with using max battery settings and not using any demanding software - Not being able to iMessage (a big change for a Mac user for 5+yrs) - The i7 does have a fan in it which can be annoying but even at maximum torque the fan is not TO loud and the only time it has been needed thus far for myself is with Skyrim. Has never turned on in my day-day work.

Purchased an SP7 (i5, 8ram, 128ssd) spring 2019 and liked it so much I decided to give it to my brother from his b-day and buy a better spec model (i7, 16 ram, 256 ssd). Here are my thoughts after nearly two months. PROS: -Weight. Very light portable device. Fits nicely in my computer bag with plenty of room for accessories. -Build quality. Nothing about this device feels cheap or poorly made. Also, there are no issues with fingerprints (unless you are someone who doesn't wash their hands) and the matte black finish not chipped at all. -Processor. CPU is great. Geekbench 5 scores: 1300+ single-core test and 4800+ multi-core test (2020 iPad Pro 12.9 Geekbench 5 scores are 1126 single-core and 4720 multi-core). -Battery life. Don't believe YouTubers or so-called experts. Battery life is outstanding. In tablet mode, I get over 8 hours of continuous YouTube viewing (50% brightness, power mode on balance - best battery life, Bluetooth and Wifi both on. And about 7.5 hours in computer mode. So my SP7 last all day when I do basic office work. -Fan. Fan no is a none issue. Very quiet and rarely comes on. -Surface connect charger. Very strong, but detaches easily if pulled off. -Kickstand. Very sturdy but also flexible. -Brightness. Screen is very bright at close to 400 nits (300 is recommended minimum). -USB-C port. I use this port for connecting to a 24-inch monitor when I need more screen space or a dual-screen set-up. -Overheating. I opened 20 YouTube videos at once and the device did not overheat. The temperature stabilized well below 60 degrees Celsius. Also, none of the apps had to be restarted. CONS: -Notetaking. Too big for easy notetaking. My Surface Go 2 was much more comfortable. -Accessories. Does not come with a pen or keyboard. Both of which can be expensive if you don't buy open-box from Best Buy or used from Amazon. -Display. For my needs, the display is too small to do work on for a long period of time. I see this device as a light-weight laptop replacement when I start traveling again. -Price. At a full-retail price of $1,500 (10th gen i7, 16 ram, 256 ssd), my SP7 cost almost as much as the full retail price of my 2020 15" HP Spectre x360 (10th gen i7, 16 ram, 512 ssd). Conclusion. I love my upgraded i7/16 ram/256 ssd SP7, but I can not recommend it over an i5/8ram/128 ssd unless you really need the extra RAM and processing power (you can buy a $30-$50 microSD card to make up for loss in storage) in a very portable device. I didn't have such a need, but it was discounted 35% (which more than covered the cost of MS Office (1-device lifetime), MS 2-year warranty, open-box surface pen and keyboard, and microSD card) and I wanted to treat myself to a b-day present! There is plenty of information on the internet outlining strategies for enhancing the Surface Pro 7’s battery life. From my brief experience, an open internet browser is the biggest drain on the battery (Google's Chrome, Firefox, and Opera browsers all drain the battery faster than the Microsoft Edge browser). Overheating. With no apps open and all apps closed in the background, my Surface Pro 7’s average cpu temperature is approximately 32 degrees . My ASUS laptop's average cpu temperature (i7 8th generation cpu, 16 ram, dual fans) is approximately 30 degrees Celsius. After noting these baseline cpu temperatures, I opened 10 Youtube videos, Word, Excel, Powerpoint, and one of my statistical software programs to see how much both cpu temperatures would increase. Very basic rules of thumb are that a temperature near or above 70 degrees Celsius is seen as running hot, and a temperature close to or above 100 degrees Celsius is considered overheating. With all the above apps running simultaneously (and no apps running in the background) my Surface Pro 7’s average cpu temperature was roughly 53 degrees Celsius. The average cpu temperature of my laptop was about 50 degrees Celsius. Does the Surface Pro 7 get warm when it is pushed? Mine did. Does it overheat or get too hot to touch? Mine didn’t. In short, if you want a great portable computer the Surface Pro 7 is an ideal device.

Note, I just got this laptop delivered September 18, 2020. So, I have a Surface Pro 6 that I dropped and also an item from a shelf above fall right on top of it while open resulting in many spider cracks. This was June 2020, so while it still works flawlessly, all these months later, it began getting hot, very hot. And the camera, while still works for Zoom, no longer recognizes me at sign on. Afraid of losing data, I splurged on a Excellent Pre-Owned Surface Pro. Don't know who had this but it was literally spotless and perfect. Better than my Surface 6, also bought pre-owned. I went from i5 to i7 and the speed is unparalleled. Truly. Anyone who says they can't tell any different is crazy. Colors are brighter all programs work at a much higher speed. Windows 10 is just popping, as are the latest Power Point and Word. Just a year later from my first Surface Pro 6. BUT -- 3x now, this laptop just froze. First time was while using my pen to annotate a slide in a Zoom meeting. The entire display froze and would not respond to ANY input. Not even Ctrl/Alt/Del which ALWAYS works. I had to press and hold power for 30 seconds to a minute, or longer. The thing just would not respond. The next time I was just playing games (Zoom may have been open, don't recall) and same thing, no matter what I pushed or tried, no response. 3rd time was today during a Zoom training. Granted I usually have 84 windows open, but I don't know whether had clicked a few items quickly or what but POOF! Locked up. Had to power off to get it to reboot. This is very concerning considering the laptop is not even a MONTH old in my care. And there is no registered owner before me, as was the case on my Surface Pro 6. That previous owner got the SP6 in May 2019, then I got it in August 2019, but the warranty needed a reset to match my purchase date. No such issue with this purchase though. All drivers are up to date and any scheduled updates have gone through. But now that I am past my 14 day window to return to Best Buy, am concerned the freezing will continue or worsen without a clear solution from Microsoft. Other than that, these things are flawless. But for perhaps the power cords. My SP6 lasted 3 months. And by comparison, when my iPad was dropped it was toast. And that was in the house, on carpet. The SP6 dropped onto pavers outside and still held up better and worked for perfectly the past 6 months before it began running hot. I hope I can sort this out. If so, I will update the review, b/c other than freezing and not responding to any buttons pushed for over a minute, it has been flawless and made me a better employee for my job.

This is a decent laptop. I got it because I wanted something portable for school. Initially I had the i5/8gb ram, and while that did a good job for 99% of the tasks I do, I was really itching to get the 16gb ram to replace my desktop. The only 16GB ram I could find at the moment was in the i7. The biggest difference between i5 and i7 (other than the slight increase in speed), is that the i7 has a fan. I keep it on battery saver most of the time and I've never had it turn on when not plugged in and never ran into performance issues. It's extremely portable, and when I'm at home I use a USB-C Hub to extend the display and it works fantastic. The main advantage of having a surface is in the accessories. Think of this as the Pixel of Windows. It's made by them, they have their own special stuff they do with it and typically you can expect a smooth experience. My mom has the HP Envy (which was cheaper and came with a type cover, ahem) and that is really good too, but once in a while it would show its quirks (type cover lost its ability to connect properly, and the pen isn't as good). Also it doesn't have the same accessory base that the surface does. It was a lot easier finding a screen protector, case, etc for this. The biggest downside is the price. There's definitely a cost barrier that'd prevent a lot of people from getting this, and honestly if you don't need the surface accessories, you should go for something like the HP Envy or Lenovo. You can pick those up for half the price and often have better specs. Another downside is the camera. It's decent for a laptop camera, but come on now. If they are asking for this much $$ they can definitely work on the camera.

Bought to replace a Surface Pro 5 (i5 version), and all of my peripherals (type cover, Surface Pen, and even my spare chargers) still work just fine. Comes with a free upgrade to Win 11, which is nice. Also has USB-C with Power Delivery, which is double-nice. No more proprietary display port or whatever plug. If you're someone who needs a laptop, but you also enjoy digital art on the side, this is probably one of the best options out there. My old Surface Pen is much more responsive now than it was with the Pro 5. The overall power feels about 3x what I'm used to. 16GB of ram is also a huge plus if you like to keep a lot of programs/browser tabs open all the time, and the microSD slot allows for ridiculous storage expansion nowadays. And yes, this i7 version DOES have a fan, but I consider this to be a good thing, given the specs. Better still, the fan is very quiet, and only comes on during heavy CPU use--it's just too darn small to make much more than a faint hum in a dead-silent room, and the passive cooling is more than enough for general browsing or Office work.

The tablet is perfect for students and also for general use. It is really light to carry, has a nice finish and came with the keyboard. The processor is fast and ahs 16GB memory. I purchased a Microsoft Surface pen as an accessory. Using this for online editing of pdfs, documents and drawings. Very pleased with the performance. I can see immediate savings on printing copies of pdfs, drawings etc. for paper editing and then scanning them again from paper form to soft copy before sending them on to the receiver.

I've wanted a Surface Pro for years, and I LOVE this one. I ordered one with an i7 chip and upgraded to Windows Pro, so it works as well as my desktop, only with mobility. Most appreciate the ability to use it as either a laptop or a tablet. The flexibility is the key to its usefulness. Also it's light, fast and sleek. Couldn't be happier with the purchase.

Portability is great and comes with enough storage and memory. Should have come with a pen but microsof5 doesnt include it.

This machine is used for work on a daily basis, it's small and easy to carry from client to client. It holds a charge all day, still, even after 2 years rigorous use. This is my husbands machine, he creates and uses mega large excel files this little guy has no problem whizzing through them. He also views and marks up large architectural PDF files with no problems. Personally it's a little small for me, but like I said, this is my husbands computer and he has no problems at all, the touch screen works great and he just zooms in if he wants to see something bigger. He's been using a Surface pro for over 10 years, this is the 3rd upgrade and I don't see him switching to another brand computer any time soon. 100%. We bought this open box, with a 2 year geek squad accidental policy, after a short time it went dead, they assessed the damage and replaced the machine 100% in kind with a "refurbished" machine and have not had any problems since.

I needed a new tablet, and it was between the new iPad Pro and the Surface Pro 7. I have an iPhone XS and MacBook Pro, and haven’t had a Microsoft product in years. But, some of my professional software for my job only runs on a full desktop OS (either MacOS or Windows), so I often have to use my MacBook when I’d prefer the form factor and portability of a tablet. I was very hesitant making the switch from an iPad to the SP7, but so far, I love it! Windows 10 has come a long ways from the previous iterations, and the SP7 is a wonderful piece of hardware. The i7 processor and the 16GB of ram make it beastly enough to keep up with my MacBook in processing power, but it’s small enough and portable enough to replace my iPad. There’s still some user interface issues Microsoft needs to work through (primarily related to tablet mode when scrolling, selecting text, etc.), but overall it’s been a great experience. (I kinda wish I’d went with the Surface Book 2 instead of the MacBook Pro when I bought that a couple years ago.) Overall, the transition has been pretty smooth from Apple to Microsoft.

LOVE this computer. Love the weight, the size, the speed......I don't think the keyboard should be so expensive.

I love this computer! It’s light weight, powerful and easy to navigate

Highly portable, but a little too heavy to replace an iPad. Great display for reading PDF’s and online text. Touch screen is super useful. Definitely recommend the i7 / 16GB RAM configuration— originally had an i5 and switched it out for the i7 —MUCH faster and more useable with the i7. After one year of use, the Surface Pro 7 completely died - would NOT even turn on - complete brick. Two things saved me - 1) ALL personal files were on the SD card - not the SSD, and 2) we got the Geek Squad Protection plan - saved us the price of a new Surface; I consider this protection plan a must for the Surface Pro (which seems to be less robust than most laptops). Overall, the Surface Pro still fills a niche that doesn’t have an exact equal in the market. If you like the feel of the Pro, it’s the best out there.

I have used a Surface for the last year (Pro 6) and this was a great upgrade. Battery life is about as expected with daily use, however the processor and speed of the apps I run for work is vastly improved. I use this in the wide and grand printing industry running programs like Onyx, Versaworks, Rasterlink all very usage heavy programs and this will run them all with no issues. Overall I’m very impressed.