Customer Ratings & Reviews

The service helps with everything when it comes to Apple. Always get great service and if things need full replacement from being lost it is cheaper with this service

i recommend the apple care protection as it really is a peace of mind in case something should happen to your apple product. Its always good to know i am covered

My watch somehow got ruined after going for a swim in my pool. Apple shipped me a replacement and had me ship the broken one back. It was super easy and convenient. Super worth it.

I signed up for Total Text and got 2 years of Apple Tech. It’s cheaper than buying it separately. Total Tech is a good deal if you buy stuff from Best Buy. It’s save me money and allowed me to upgrade my computers. Highly recommend!

I recently purchased Apple Care for my Apple products from Best Buy, and it has proven to be an absolute game-changer. I opted for the 24-month coverage, and I couldn't be happier with the level of support and peace of mind it has provided over the past year. From the moment I walked into Best Buy, the purchasing process was seamless. The knowledgeable and friendly staff guided me through the options, making sure I fully understood the benefits of the 24-month Apple Care coverage. The fact that it covers both hardware and software issues was a major selling point for me, as I wanted comprehensive protection for my investments. Fast forward 10 months, and I've had the pleasure of experiencing the unparalleled support that Best Buy provides for Apple products. Any concerns or inquiries I've had were met with swift and efficient assistance. The convenience of having Best Buy as a one-stop-shop for both purchase and support makes the entire experience hassle-free. One notable aspect is the ease of initiating a claim. The dedicated support team at Best Buy ensures a stress-free process, offering solutions that go above and beyond my expectations. Whether it's a hardware malfunction or a software glitch, they've got it covered. It's evident that their commitment to customer satisfaction extends beyond the initial purchase. The cherry on top is the added value of tech expertise that Best Buy brings to the table. Their staff is well-versed in Apple products, providing insightful advice and troubleshooting tips. This extra layer of support is invaluable, especially for someone like me who relies heavily on their Apple devices for work and personal use. In conclusion, Best Buy's 24-month Apple Care is not just a warranty; it's a comprehensive support system that enhances the overall Apple product ownership experience. The peace of mind, coupled with the exceptional customer service and technical expertise provided by Best Buy, makes this extended coverage a must-have for anyone looking to safeguard their Apple investments. Highly recommended!

As a Best Buy Total Tech member, I was fortunate to receive a complimentary AppleCare protection plan for my new MacBook purchase. This review highlights my experience with AppleCare and how it has provided me with invaluable peace of mind and added value to my Total Tech membership. First and foremost, the fact that AppleCare was included as a benefit for Total Tech members made my Best Buy membership even more rewarding. It's a significant value-add that demonstrates Best Buy's commitment to providing its members with exceptional service and perks. AppleCare has given me an unparalleled sense of security and confidence in my MacBook investment. The protection plan extends the manufacturer's warranty to three years, providing comprehensive hardware and software support. It covers issues such as battery replacement, accidental damage (with a service fee), and even technical support for macOS and Apple apps like Final Cut Pro and Logic Pro. One of the most impressive aspects of AppleCare is the quality of customer service. Apple's support team is knowledgeable, efficient, and friendly, ensuring that any issues I encounter are resolved promptly and effectively. The convenience of having multiple support channels – online chat, phone, and in-store – means that help is always readily available. The added benefit of global repair coverage has been particularly useful for me, as I often travel for work. Knowing that my MacBook is protected and supported worldwide has been a tremendous relief, and I no longer have to worry about potential technical issues disrupting my work while I'm on the go. In conclusion, receiving AppleCare for free as a Total Tech member has been a delightful and valuable experience. It has significantly enhanced my MacBook ownership experience by providing comprehensive protection and exceptional customer support. I highly recommend Best Buy's Total Tech membership to anyone considering a MacBook or other Apple products, as the inclusion of AppleCare is a fantastic perk that ensures peace of mind and worry-free ownership.

Apple Care is a worthwhile investment for Apple product owners. The coverage and support provided are comprehensive, offering peace of mind against unexpected issues. The customer service is prompt and helpful in resolving concerns. While it's a bit on the pricey side, the convenience and assurance of having top-notch support for your Apple devices make it a solid choice for those willing to invest in extended protection.

Having relied on Apple Care for my Apple Watch over the past ten years, I can attest to its exceptional utility and seamless support. I've encountered the need to replace my watch twice due to accidental damage, and each time, the process has been remarkably hassle-free. Apple Care's comprehensive coverage has provided invaluable peace of mind, ensuring that my investment in the Apple Watch remains protected. The ease with which I've navigated replacements has only strengthened my appreciation for the service, making it an indispensable companion for anyone seeking long-term security and convenience for their Apple devices

I've only had to use AppleCare once, and the money saved on repair cost have not equaled the money I've spent on Apple Care. And yet, I still get Apple care. Am I a dummy? No, because economics is more than just cold numbers. We have to put a price on peace of mind, and on the benefit we get from being able to not have to handle our devices with anxiety-inducing care. I mean, I don't throw my Apple products against a rock, but I do drop them into a bookbag without feeling anxious or worried each time I do so. Why? Because Apple makes solid products but if I mess up and break them, it won't break my bank to get them fixed. That's worth the price to me.

The truth is, Apple products are not user serviceable anymore. With that said, AppleCare+ becomes a necessity and contrary to popular belief, sometimes Apple products don’t just work and can fail or become defective. That’s where AppleCare+ comes in- using the app, or website, users can easily setup appointments to service their devices and rectify any problems they may have. The extended warranty coverage for two extra years makes it so worth it since life can happen too. This is definitely recommended.

It came free when i brought my Macbook Pro thanks to the Total Tech plan. It's a great invest if you ask me. Definitely worth the $180 per year.

Well worth the price.Repairs are covered, if the device cannot be repaired, it is replaced

AppleCare fits all my needs for my college son and his computer. I know he has support in case of questions, and I have insurance against him unexpected problems. Definitely worth the investment

This is a self-explanatory and obvious option to go with especially if you’re buying any kind of Apple product that is more than 50 bucks. Don’t risk not having your devices protected with a membership like this as everyone knows, Apple provides the best products and the best care possible. In fact, all of my Apple products are such high quality. I’ve never had to use it, so some might call it a waste of money, but it’s silly to not have your devices that you pay so much money for not protected in every way possible

This is a true bargain. To get AppleCare+ free with my Apple Purchase is unbelievable. It gives me peace of mind that I purchased at BestBuy.

I used to just get the care that came with my phone, but after having to make a claim with AppleCare I will NEVER go back to my old ways. Super easy to process and get service, and Apple takes great care of their people.

AppleCare always a great product, its not that budget but it can we worth.

Apple care is always great on big ticket items because they rarely fail. The only thing that seems to fail are their high dollar AirPod pros and they’re junk. Computers and iPads are great though.

I have not had to use this particular plan with the purchase of my new iPhone; but I have purchased their plans for all my apple products previously and I have found the plans to be awesome. Dealing directly with Apple technicians is so much easier than working with others (I also purchase Geek Squad Total Tech Service for all my nonapple products and love them also) but, with Apple I go Apple. I have had major hacking issues they were remotely able to find and close; i have had iPhones become issues and walked into Apple Retail Stores and had one of their IT people quickly review my phone and then just walk away for a bit and bring me a new iphone all set up without batting an eye. Their technicians really know their phones and in the past have been able to resolve issue quickly. I have even used them for remote access for a variety of software problems and have had no issue doing so. I would recommend their service.

Getting AppleCare is a good decision. It protects what you buy. Don't waste your money. Always get protection. Without the AppleCare, is just like putting your money to waste. All computer device is so expensive that you want to take good care of it and want to make your money worthy.