Customer Ratings & Reviews

I got this for my laptop (Asus proart px13) and it fell and dented the shell on 2 sides, making the hinge come out, taking out a screw, and denting the other side. I got it fixed for $100 and the hinge works fine but they replaced the screw with a differently coloured Phillips head screw and they only bent the sides back into place, there are still white spots where the uncolored aluminum is. They could have done better for the price but it was fixed. I have a before and after photo of the laptop

My new laptop, a Lenovo Legion Pro 5i and its accessories, rate an A+, but it would not have without the Geek Squad, which was amazing! I cannot praise them enough for getting me through a difficult setup. Microsoft is being so intrusive now days that the average person is at their mercy to setup a device in a way that is acceptable and which successfully minimizes Microsoft's outrageously aggressive promotion of their products. Truly, as far as I am concerned, my Total Tech cost paid for itself with this one purchase because I more than likely would have returned this $2,000 laptop (hey, don't judge, it was the only model with the ports I needed) if it had not been for the professionalism, friendliness, knowledge, and patience of Jacob (Geek Squad Tech), Emily (Geek Squad Manager), and Michael (the employee who set me up with Jacob). They were all beyond amazing. I am a granny who has had a horrible few years (lost my husband after a horrendous 5 year struggle with aggressive dementia), and I struggle to cope with any stress these days. The Geek Squad employees at Port Arthur, Texas, just did everything they could to minimize my stress. I just cannot tell you how much I appreciated them. So, yes, the Lenovo Legion gets 5 stars, but it was because the Geek Squad gets 10. I HIGHLY recommend the Port Arthur Geek Squad and Best Buy Port Arthur, and, now that they did their magic to configure and customize my laptop, I am thrilled with it as well. Truly, getting Total Tech (for several years now, even while struggling to stay in my home while my husband was ill) was one of the best decisions I EVER made! Thank you, Jacob, Emily, Michael, Total Tech, and Best Buy PA!

It's good to have protection always it's been a little to protect yourself

I am absolutely thrilled with my purchase! Not only did they take exceptional care of my electronics, but they also went out of their way to assist me with previous devices I bought from other places. The team is incredibly friendly and took the time to answer all my questions. I even have access to them via chat, so if I need help with anything at home, they are always just a message away. I can’t thank them enough for their outstanding service!

The Best Buy sales rep did such a good job helping me choose what would work best for me and also the Best Buy Geek Squad help set my computer up and helped answer lots of questions that I had and help me fix things on it that needed to be adjusted.

Bought as a college present, they love the OLED and the touch-screen. Great all-around computer. Has the standard USB-C and the older USB so we can use a thumb drive without extra cables.

As of writing this review I had no major problems with my laptop. It has all the ports you need with a laptop. The keyboard has RGB if you are into that and the screen is OLED. The laptops build quality overall feels premium. My complaint is not with the laptop but with windows. There is a process that runs the background, WorkloadsSessionHost, and it eats up a lot of ram.

I purchased a pc in September and was highly satisfied, It wasn't until a few months later that I decided I needed a laptop as well. If it weren't for Best Buys great service as well as my Monthly Best Buy Protection, I would have been stuck with a laptop that didn't work properly within the first month of use. Originally bought a Lenovo Legion & went through 2 before finally buying an ASUS ROG Zephyrus. I knew I should have in first place as I still have an ASUS laptop that's 20 years old & still functions.

Best Buy’s Monthly Protection Plan has been a lifesaver for our devices! When we needed service, they were quick, responsive, and hassle-free. Repairs were handled smoothly, saving us time and money. It’s a great investment for peace of mind and reliable support!

The protection for my washer is came in handy, even though I didn't need to use it.

Had a spill on my MacBook Air, not salvageable. Used a spare laptop till the new M4 came out, glad I waited, 15” with upgraded storage. Very happy so far with this purchase!

Love this! The screen is beautiful and I love the touch screen. It’s a thin design and has a nice weight to it. It doesn’t feel cheap, great quality, and it’s fast. The charger is even cool I like that too!

Got better in-store help then I could get from Microsoft

The most powerful for your computer High performance, sleek design, long battery life, excellent display and smooth multitasking best laptop choice !

The service you recieve with this membership far exceeds the small intial investment out of pocket. Even with just the peace of mind you get is well worth the $. The perks of sales and velvet rope access is the Bonus. I highly recommend being a Best Buy Total Member.

Best buy protection is great. Comes in handy! Use it all the time. Updates and bringing in for virus protectio/updates super useful!

I feel very safe doing My regular activites with the protection I have

I really love the year long thing that you know protects or something

Great laptop. Compact and portable with high performance and good graphics. The LED lights on the case add a nice sleek touch.

Saved me from disaster. Cranberry juice and electronics dont play nice together.