Customer Ratings & Reviews
See more imagesMotorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
- Model:
- PB2J0002US
- SKU:
- 10413399
Highly rated by customers for:
Customer reviews
Top Mentions
would recommend to a friend
- Rated 4 out of 5 stars
Wanted to love it, but it's not there yet.
ThomasK Posted
I was excited for this phone just based off reminiscing old flip phones and having the satisfaction of being able to use a small phone sometimes. I'm more in love with the idea than the actual device. The camera bumps make using the phone closed a chore, having it open is just too tall to realistically use it practically, and then the in-between: folding and unfolding the phone is not satisfying at all. There's no pop like the old flip phones, it's a sensitive, over complicated, and obviously fragile process going between the two states. And even with all that said, I still want to try it again one day. Its close, I want to use every form factor this phone provides, but it needs to find the right sizes, the right feel, and the right durability. 4 stars honestly, but if would've dropped a star every month I held onto it.
No, I would not recommend this to a friendThis review is from Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Brand response from Motorola Customer Care
Posted
Hi ThomasK, Thank you for taking the time to share such thoughtful and detailed feedback. We appreciate hearing both what excited you about the foldable concept and where the real-world experience did not fully match those expectations. Your comments about the closed-screen usability, overall height when open, and the folding feel and durability perception are especially valuable, as they reflect the hands-on experience that helps shape future improvements. It’s also encouraging to hear that despite these concerns, you still see the potential in the form factor and would be open to trying it again in the future.
If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Beautiful phone
AlmaG Posted
Beautiful phone, never had any issues with it. Easy to use and very compact.
I would recommend this to a friendThis review is from Motorola - Refurbished Excellent - razr+ 2025 256GB (Unlocked) - PANTONE Mocha Mousse
Brand response from Motorola Customer Care
Posted
Hi AlmaG, Thank you for your feedback! We’re glad to hear you’re enjoying your phone, finding it easy to use, compact, and trouble-free. It’s great to know it’s been a reliable device for you! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-2025/bd-p/motorola_razr_plus_2025_en -Carlos <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Motorola Razr Plus
TomasS Posted
The Motorola razr plus phone looks amazing. The price was very affordable at Best Buy. Arrived on the time for my Wife's Christmas Gift
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi TomasS, Thank you for sharing your experience! We’re glad to hear the Motorola Razr Plus met your expectations, arrived on time, and made a great Christmas gift for your wife. We appreciate your support! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Not truly unlocked third party
Harley Posted
So the phone is in excellent condition being refurbished works fine everything's nice about this needed a new phone but the one draw back is I got it from a third party and even though the title was it's unlocked the second I got the phone I turned it on and had the AT&t logo I knew it wasn't truly online it was carrier unlocked so it still came with the bloatware so I feel a little bit cheated and taking advantage cuz I paid a good chunk of money for the unlocked version because I need the unlocked version and I can't return the phone because I need a new phone so I'm stuck between a wall and a hard place so after some hoops and jumping through making sure the carrier works and everything it just disappoints me that they're selling third party under the same unlocked version even though it wasn't truly unlocked
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi Harley, We’re sorry to hear about your experience. Since this device was purchased through a third-party retailer, we recommend contacting Best Buy directly to discuss your concerns regarding the unlocked status and any possible options. They will be best able to assist with exchanges, returns, or clarifications on the device you received. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Pretty good phone
NewHomeOwner2022 Posted
I like the color and style. It’s fast and camera is decent. Loving the flip phone which feels amazing and very different than a regular smart phone. Hope it lasts for a long time
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi NewHomeOwner2022, Thank you for your great feedback! We’re glad to hear that you’re enjoying the phone’s style, speed, and unique flip design, as well as the camera performance. It’s wonderful to know it’s offering a refreshing experience compared to a traditional smartphone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great little phone
PCRF Posted
Bought for a friend and I'm seriously thinking about switching from my Iphone and purchasing the latest Motorola razr+.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi PCRF, We’re glad to hear your friend is enjoying the phone, and we’d be thrilled to welcome you to the Motorola family if you decide to switch. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Motorola razr flip
BillyB Posted
Easy to use well made seems to be a good phone.!!!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi BillyB, Thank you for your positive feedback! We’re glad to hear you find the phone easy to use and well-made. We appreciate your support. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Razr+
HEJR Posted
Condition was as advertised. Support was helpful in getting it set up.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi HEJR! Thanks for having one of our Motorola devices. We're happy to know you've been satisfied with the performance of your recent purchase. We're always here to help if you need any technical assistance. -Nate <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great phone
Tony Posted
Great phone at a great price. Bestbuy is a great place for the best prices.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi Tony, We appreciate your review! It’s great to know your phone is meeting your expectations and that you found it at a good price. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Motorola razor
Mariel Posted
I don't like the camera quality. Overall it gets the job done makes calls, text, browse the web etc.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi Mariel, We’re glad to hear your phone is handling calls, texts, and browsing well, and we’re sorry the camera quality isn’t meeting your expectations. To help improve photos, make sure your lens is clean, the camera app is updated, and you’re using the recommended settings for lighting and resolution. If you continue to have concerns, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch <img src="https://s3.amazonaws.com/stratos-logos/logos/MotorolaMobility.jpeg" alt="MotorolaMobility" title="MotorolaMobility" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />