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Nicholas29 Posted
They stopped working after less than a month. Two panels stay dim when it's off and do not react when it is on.
Posted
We would be happy to help you with this. For Nanoleaf Blocks, each panel connects through linkers and power distribution across the layout, so we will want to check the connection path to those specific panels. As a quick step, please try reseating the panels by gently removing and reconnecting the linkers around the affected panels, and if possible, move one of the dim panels to a different position in your layout to see if the behavior follows the panel or stays in the same spot.
If the panels still do not respond after that, please submit a support request so we can review this under warranty and assist you further. Include a short video or photo of the behavior along with your proof of purchase. You can reach us here: https://support.nanoleaf.me/hc/en-us/requests/new
GabeW Posted
I love em. They really bring the space to life!!!!
Aerial Posted
At first glance in store I knew i would really like it!