Customer Ratings & Reviews

I recently had the pleasure of having the Geek Squad install my new PC desktop at my apartment. From the moment the technician arrived, I was thoroughly impressed with the level of professionalism and efficiency displayed. Even though I was confident in my ability to set up the system, the technician’s expertise truly made a significant difference. The attention to detail was exceptional. The technician not only ensured that the setup was flawless but also provided additional equipment that perfectly complemented my setup, enhancing the overall functionality of my new PC. This proactive approach demonstrated a genuine commitment to delivering more than was expected, going above and beyond to ensure my complete satisfaction. The installation process was expedited efficiently, surpassing my expectations in both speed and thoroughness. The technician was not only friendly and courteous but also demonstrated an admirable level of professionalism that made the entire experience seamless and enjoyable. I am genuinely appreciative of the exceptional service provided by the Geek Squad. The technician’s dedication to excellence significantly contributed to my positive experience, and I am delighted with the outcome. It is clear that customer satisfaction is a top priority, and I highly recommend their services to anyone looking to set up their computer with the utmost care and expertise.

I am very pleased with my Geek Squad service. My service tech was personable, easy to talk to and answered all my questions. He transferred all my files from my Dell laptop to my new Dell 27 inch All-in-one desktop computer with Windows 11, set-up my new computer and loaded my programs. Everything is working good and I could not be happier with this service. Also, I am loving my new Dell, the color is remarkable, it looks so good and takes up minimal space.

I used to Geek Squad to hook up my computer equipment It went smoothly.

Agents were excellent. Answered all questions and were very patient.

The agent sent up my pc monitors camera and headphones neatly then walked me how to use everything . He then suggested a few items that would enhance my setup . I will be returning to BestBuy for those .

The person was timely and polite. His correction of my problem has worked until now. I’m very appreciative. He added the AirPlay app to my tv so it is mirroring my computer screen correctly.

Geek Squad sent a masterful technician to set up my first HP laptop in my home office.

The guy came 3-4 hours late I can’t remember I’m barely doing the review after two months. I just saw the email and this needs to be noted. I paid a total of $180 and the guy who came didn’t even know what kind of computer he was going to set up, I bought my first gaming PC and I didn’t want to break the glass or anything so I rather have an expert do it all even though it was so expensive just for a few plug ins. I literally didn’t know how to remove it and they wouldn’t tell me over the phone so I had to order their service. The worst part is the geek squad guy wasn’t even in uniform, was in his personal car. (I think that they had forgot my appt and just had an employee not on the clock go) he had to call his other geek squad associate and was guided on which wires go where. How do I know? His phone was on speaker while he was plugging in the wires on the back of the pc. Like this was such a negative experience and I hated it, but I didn’t know how to put it up so it’s good they have the geek squad but this was just a 1/5 experience being honest. I’m sure 9/10 times they’re great. Or who knows maybe they’re actually a perfect 10, but my experience was just a joke so I’m just being honest about the review.

I found this product to have several positive features like the flip screen and ability to use many of the Ai generated services. However the negative features outweigh the positive features for my planned uses. The processor was sluggish. I couldn’t get the audio to work when I was using any of the Group Communication Products regardless of manufacturer and had to be logged in by phone and computer to participate. Finally maybe I had too high expectations for a product like this one.

The agent was exceptional. Alex is fast, knowledgeable, and patient. He's also friendly. When I had problems with understanding the data transfer process, he made sure I got the essential information.

Josh, the Geek Squad tech, came to my home and set up my new laptop. I originally ordered the service 'without data transfer' but asked if he could do that and for only an extra $60 he did. He was friendly, took his time setting things up and explaining what would be new and different and what would stay the same as on my old laptop. He answered all my questions! He gave me a way to contact him if I had any more questions. You can't beat this kind of personal, in-home, technology service! Thanks!

The Geek Squad representative setup my new computer in a timely and professional manner. He ensured all updates were installed, transferred my anti virus and malware services to my new computer, and connected my printer to the new computer. Also this resulted in a smooth new computer setup.

Devon is a pro. Highly knowledgeable and efficient. Ism not a computer techy. He answered all my questions and completed all request. I enjoyed the time spent with him and hope to have his assistance with future purchases

The Geek Squad agent was timely, alerting me ahead of time approximate time of arrival. They were knowledgeable, polite and helpful, answering my list of questions in setting up my new laptop. They were able to resolve my Zoom app and other issues I was having.

Very helpful setting up rather complicated interface between TV, Firestick, DVD, sound bar & explaining use. The initial issue was the DVD would not play. Tech Jonathan Holy was great - he was able to simplify the operating problems discussed below to only two remotes & interface the TV, DVD, sound bar & Firestick. I do have an issue with Best Buy regarding this purchase. I purchased 2 TVs, a DVD & sound bar in Denver for delivery to the Ft. Myers store last November preparing for remodeling our condo fearing product shortages later at that point in time (also a computer & printer). I CAREFULLY explained to the sales person in Denver I would be streaming with T-Mobile & DirectTV as that is the same way we stream on our boat & I can suspend T-Mobile as often as I want when we are not in the Florida condo. He recommended a smaller Toshiba for the bedroom & a 50 inch Sony for the living room, saying the Sony had the best picture quality. During install in Ft. Myers I THEN discovered the Sony does not have the DirectTV app installed & ended up having to buy a Firestick. NOW we have three controllers to fool with & operating both TVs is different. The sales person did not listen to the customer OR did not know his product. I would MUCH rather have accepted a slightly less picture quality for two TVs that operated the same & not having to jump thru the hoops required to use the Sony/Firestick combination. We just remodeled the condo & this late winter/spring is our first "snowbird" experience so we'll see how it goes. If the function problems using the Sony persist, I'll ask Best Buy to take it back & give, that is GIVE me a replacement 50 inch that has the DirectTV app installed. Johnathan helped a lot, it is easier to use the Sony now with two rather than three controllers but still not as easy as the Toshiba. The problem is with the Sony TV & DVD, the LG sound bar & the Firestick all talking to each other. A TV with the DirectTV app already installed, as I carefully explained to the Denver sales person I wanted & thought I had purchased, would greatly improve & simplify the operation of the entertainment suite.

Geek Squad was worth every penny I spent for their set up service!! They were polite, very professional and very friendly. And did I mention fast? They had everything transferred from the old to the new computer in just a short time and we were up and running. Been over 3 weeks so no set issues at all. Even better knowing I have a full 2 years of future service now without headache or worry!

The Geei Squad technician was very professional and courteous, answer all my questions, and moved me equipment and made sure my computer system was working correctly.

I bought a gaming computer system which I was having trouble setting up. The Geek Squad arrived on time and efficiently hooked up and brought the system up. They asked me questions and I told them my daily uses. After they left, I was back to what I needed to do. Very knowledgeable and courteous. Nice knowing I have them if I need them in the future. Thanks!

technician was really quick. He explained everything so that I understood what was being done. Hooked up the wi-fi and printer/scanner.

The first appointment I had was cancelled by Best Buy. Do not know why. The young man who showed for my second appointment was kind and patient and had no problem answering my questions. He asked if I had purchased a new monitor also because the one I had was not compatible to the computer. I was not told I would need a new monitor. However, he searched the website to help me select the item I needed to complete my installation. I picked the item up that evening and called the next morning and he was able to come and install my printer and anything else I needed. He was very efficient.