Customer Ratings & Reviews
See more imagesNewAir - 45 lbs. Portable Countertop Clear Ice Maker with FrozenFall Technology - Stainless Steel
- Model:
- NIM045SS00
- SKU:
- 6495899
Highly rated by customers for:
Customer reviews
Top Mentions
would recommend to a friend
- Rated 4 out of 5 stars
Good machine to make lots of ice
RobS Posted
The unit makes lots of ice fairly quickly, It is a little noisy and if you are not read for when the ice falls it is loud. My only minor issue is I wish the plug to drain water was easier to get to. Since the unit wants the water changed every 24 hours I make the ice and then need to drain it. You have to hang it over the sink or I move it to the edge of the counter and then hold a container under the plug to drain the water. All in all I am hapy with the purchase.
I would recommend this to a friend - Rated 4 out of 5 stars
Excellent Product but Buy the Best Buy Warranty
BillD Posted
This ice machine is fantastic. As long as you use filtered water and clean the unit at least once a month, you will get excellent, clear ice. I particularly love the +/- 6 minutes for quick crush cubes to solid cubes. I use the +6 setting for iced coffees every morning and the - 6 setting for ice water in the afternoons. The frustrating end is the company service itself. The product has a 1 Year warranty. Mine broke just under that warranty. Contacted customer service via email and went through the process of getting a replacement. The trouble with this process is how time consuming it has been. It's been over a week to confirm the product needs replacing and to have it shipped. Except it hasn't shipped because I have to pay for shipping the product (which is stated and in the warranty and I understood that). But I received the shipping code and now need to call their customer service to pay over the phone for the shipping to have the product shipped out to me. The cost is roughly $20, which isn't much for a replacement, but 2 and 4 year BB coverage being $40 and $60, I would much rather have gotten the BB coverage.
I would recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Lots of ice
RickR Posted
Makes lots of great ice cubes. Easy to clean. Just a small complaint of it making a lot of noise when the ice drops. But I just let the first drop of ice stay in the bin to lessen the impact noise.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM045SS00. Thank you for choosing Newair! <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Mighty ice maker!!
Ladybug Posted
This ice maker is a WIN WIN WIN!! u will not have buyers remorse. Makes ice fast (even on the thickest ice setting) ,easy clean up & all that stainless steel it gives it a sleek & beautiful look.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product NIM045SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great Purchase!!
greatmicrowave Posted
I love this ice maker!! Runs quiet and works fast. Very simple to use. we only have to run it about 3 hours per 3 days per week and it Supplies my 2 person family with plenty of ice. This machine is so much better than the built in icemakers. I wish we would have bought this much sooner.. Bestbuy even price matched a sale home depot was running for this item, and saved me $50.00..
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product NIM045SS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair! <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
BernieB
NewAiricemarker Posted
I would give this unit a 4.5 star's. It spits out a good amount of ice. I have a bowl in the freezer for the excess ice and shut it down for a day or two. You do not want it to run steady just because of wear and tear. All and All great for the money.
I would recommend this to a friendBrand response from NewAir Team
Posted
Hi, Thank you for taking the time to leave a review on your Newair Product NIM045SS00. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Best regards,
Customer care <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Drain the water
SgtMajor Posted
It works but they should have placed the drain in a better location it takes some work to move the ice maker to get to the bottom can be reached to unplug the ice-maker.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Great machine
JustLee Posted
This is our first standalone ice maker, so I have nothing to compare to. That being said, the ice is crystal clear and makes a wonderful tink-tink sound in a glass. I use a large bottle of spring water to make the ice. It’s interesting to watch the ice being made, and it’s pretty quick. We usually make a couple of batches and store it in an airtight glass container in the freezer.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM045SS00. Thank you for choosing Newair! <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Not for us.
AquaBlue Posted
We ordered and picked up this ice machine up at the store. Got it home and started unpacking it and noticed dents on one of the sides. Big ones. When we ran it, it was loud. The ice also comes out in a sheet where you have to break it apart. With all this, we have decided to return it and purchase a different ice machine.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Ready for summer
Isabel Posted
Love it... This machine is perfect. It makes lots of eyes. I never run out. The only thing I can say that bothers me a little is that the eyes is difficult to break up. I have to hit it with the plastic scooper and I'm always thinking I'm going to break that scooper.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Perfect for summer
TfromTheD Posted
Easy to use just have to get used to how loud it is
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Oh Know
LukC Posted
Doesn’t make the ice cubes completely full and very noisy.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Thank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer Service <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Perfect
David Posted
Great product, quick ice. Its quite and produce lots of different sizes ice
I would recommend this to a friend - Rated 5 out of 5 stars
Ice maker
Robert Posted
Great ice maker. Just what i wanted. Makes ice very fast and thick.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for sharing your thoughts about the unit NIM045SS00. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Ice Maker
Doug Posted
This product does everything promised! Ver good and unusual for a product now!
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for posting your comments in regards to this product NIM045SS00. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Excellent
StephanieC Posted
makes good ice that I can store in freezer for other days use
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Ice dispenses in chunks
SDM29 Posted
Made ice quickly, but comes off the grid in large chunks. I tried all of the thickness settings and multiple runs but they still came off the grid attached to another 3-7 cubes. I had to constantly be breaking up ice just to get it to fit into cups or water bottles. If I wanted to keep fighting with breaking up ice, I’d keep buying bags of premade. Definitely not worth the annoyance for the price.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
IceMACHINE!!
Happyuser Posted
Took some time to get used to but it does make a lot of ice
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product NIM045SS00. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great ice
AshMun Posted
This is a great ice maker. Got it at a great price. Produces a lot of ice at once, which is nice in a household. Ice holds up well when making iced coffees.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Nice clear ice
Mehran Posted
Works great. Works great so far. Not loud in the kitchen
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product NIM045SS00. We highly appreciate your feedback. Thank you for choosing Newair. <img src="https://s3.amazonaws.com/stratos-logos/logos/newair.png" alt="newair" title="newair" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />