Tech support is a waste of time for this company. You’ll engage in emails back and forth, and I’m sure some will figure out a solution. I purchased the premium subscription. The camera worked fine until November 9, 2024; it stopped recording or sharing with the cloud service. I took screenshots and followed all the troubleshooting techniques that they requested. Their upload service doesn’t work for the United States. All you’ll get are errors you may want to consider if you get into an issue using Google Drive with a link with an expiration date on the shared file. I do like the camera overall, but it has its deficiencies. There’s no battery backup, similar to other products that are 4G and high end, as this hardware tech support is by email. They have a phone number, but it’s always busy. It takes between 48 hours and 72 hours for the email to return. In the beginning, you’ll get two or three different agents that will ask you to do the same thing that the first agent asked you to do, so my advice to anyone who purchases this dash camera ‘ if you have a problem with it, take it back to Best Buy. Don’t waste your time with manufacturing because that’s precisely what you’re going to do is waste your time. in the picture that I added, you can see the firmware does not update and when a master reset is completed, still won’t update.,

This camera does not work properly and shouldnt be in stores especially at this price. The good easy to install. Unfortunately most modes advetised dont work. I have been in communication with the company amd was assured today a firmware update would correct most issues. Well it hasnt fixed one issue. Whittness mode shows it records but doesnt save the video. It does send a link but when you click on it you get an error code 404. Connecting to the camera works sometimes. It has about a thirty second delay from live footage. The SD card will not format when you propt it in the app. The only feature that works is parking mode. Motion doesnt work or any other feature. This was sloppy work not with the hardware but software. I feel like false advertising and surprised Best Buy would sell a product which doesnt do most things claimed by the company. We have a new vehicle, latest version firmware, iphone 14 with latest updates so nothing on our side to prevent the product from working properly. The company knows it has hige issues but continues to mislead consumers. Unless this is resolved soon ill be returning the product.

I went from a Garmin Live to the 4K IQ, hands down, the best purchase. Not only the quality of the video is crisp and clean all the features are amazing. Between Witness Mode, etc you are getting what you pay for. Also, i love the perimeter protection. It was with the OBD port and various size fuse taps which allows you to decide how you want to install the camera.

A month review, I have own owlcam and raven very good dash but owlcam is now garbage after they sold the company and raven is good but the dash only lasted a year then customer service Told me they only cover a year. So I give This dashcam A try, in my opinion is not worth almost 700 I mean the video Quality is good but is not wow, there’s times where I can’t see the video is just buffering and one more thing this cam is super sensitive some might like some might not. Another thing I live in San Diego and this cam DOES NOT work in Tijuana witch that’s a thing I didn’t like might consider returning just because of that

So i read a number of reviews before i purchased tbis camera. I wanted the best camera out there, and i also wanted access to the features that Nextbase offers in the iQ. I was disappointed that the reviews were so wishy-washy. The price point is high, obviously. But once you get this thing working, BOY is it worth it!! I have the 4k with the rearvew camera as well. The install was easy, but the setup was a bit of a challenge. To setup, initially you scan a QR code on the camera. It downloads a firmware update and then finishes the install. Only, the update would ‘download’ and then fail to complete. After a bit of frustration and headache, I had to remove rhe sd card and format it as the manufacturer instructed. Once i did that, the setup was a cinch. I’ve had no issues with the pairing of the rearview camera, as others have stated. It all works great! I’d give it 5 stars of the setup wasn’t a bit of a challenge. BUT you do get what you pay for here. Of course, there is a fee to use all of the features…$20/month. But for the security, peace of mind, and reliability i think it’s money well spent!