Customer Ratings & Reviews
See more imagesNight Owl - 12 Channel 2K 1TB DVR Security System with 2-way Audio - Black
- Model:
- DVR-FTD4-81
- SKU:
- 6562894
Customer reviews
Rating 3.5 out of 5 stars with 12 reviews
would recommend to a friend
- Rated 1 out of 5 stars
Best Buy Listing is Incorrect
Rich Posted
I bought this to use withFWIP4L camera that I really like. The camera is 2k, wireless and this DVR is listed as supporting 2K and wireless. What is not told is only 4 of the DVR channels support wireless at a max of 720p. Support from NightOwl is worse than ChatGPT. I really suspect they are using AI and not reading their own documentation. I spent weeks trying different things to get the cameras to save images in 2k. Never got them working. I also never got any reply from Night Owl that was satisfactory. I asked them on several occasions for hints to DVRs that would be better suited to what I need. And I got ghosted.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Rich, we’re sorry you spent weeks troubleshooting and didn’t receive a clear answer or follow-up. We understand your frustration with the listing and the recording resolution available for your FWIP4L camera. We’d like to review your exact DVR and camera models, confirm the supported Wi-Fi recording resolution, and help identify a recorder that meets your needs. Please contact us at Support.NightOwlSP.com and reference your previous support case so we can review the history.
- Rated 4 out of 5 stars
Night Owl
Cann Posted
Had to replace the old system. Just needed the DVR. Easy setup.
I would recommend this to a friend - Rated 2 out of 5 stars
Disappointed
JohanaG Posted
Kind of disappointed in this model. I had an older version that stopped working. Upgraded to this model and found that the format is worse than previous model. It does not show all camera views at once but rather a single view. I have tried everything but it cannot be corrected. The app is a bit better but not by much. Next purchase will be a different brand.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi, we're sorry to hear this upgrade didn’t meet your expectations. The multi-camera view should absolutely be available, and it sounds like there may be a setting that needs to be adjusted. We'd love the chance to walk you through the setup and help improve your experience with both the system and the app. Please reach out to our Support Team at 1-866-390-1303 so we can assist you directly.
—Night Owl SP Digital Support Team - Rated 3 out of 5 stars
Average dvr
Janice Posted
It works okay. It's not 100% what I envisioned for a security system. Night Owl customer support is less than. Best Buy Geek Squad was outstanding!
I would recommend this to a friend - Rated 1 out of 5 stars
night owl DVR
Linda Posted
I don't use it anywhere, It was the wrong night owl dvr. The store would not let me exchange it or get a refund, I called The Night Owl Company they told me it was 30 day grace period. Difference from what you'll said.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi Linda, we're sorry to hear about your experience. We understand how frustrating it is when there's confusion about return or exchange options. We'd like the opportunity to look into this further. Please contact our Technical Support team through the Night Owl Support Center or by phone at (866) 390-1303 so we can review your situation and provide the best guidance. Thank you for bringing this to our attention.
- Rated 5 out of 5 stars
This Store
MarioP Posted
The best !!!. Services, customer care and the store look beautiful
I would recommend this to a friend - Rated 5 out of 5 stars
Security dvr
Kevo Posted
Great lil unit. Easily installed with voice and video capabilities.
I would recommend this to a friend - Rated 5 out of 5 stars
good equipment
RAFAELF Posted
Easy to install. No technical knowledge necessary.
I would recommend this to a friend - Rated 5 out of 5 stars
security system
phone2018 Posted
the price was good it was easy to set up with my my camera
I would recommend this to a friend - Rated 5 out of 5 stars
My Night Owl
Smartchick1 Posted
I love it! The clarity of the videos are great and it works perfectly on my phone
I would recommend this to a friend - Rated 1 out of 5 stars
No internet? No work
JamesR Posted
Doesn’t work unless connected to the internet which I could not do. They say it will, but it doesn’t. Oh and their tech support just randomly hangs up on you when they realize they can’t help
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Sorry to hear you are unhappy with this system and of your support experience. The system itself has it's own Wi-Fi network, but that does not require an internet connection. Unfortunately you will not be able to receive mobile alerts as that requires a way to contact you. You also can connect the system to your TV or monitor to view live footage or recordings. We welcome any additional information you can provide about the date and time of the call so we can ensure that is properly addressed with staff.
Respectfully, Night Owl SP Digital Support Team - Rated 5 out of 5 stars
Night Owl
THansen Posted
Best Product EVER!! Highly recommend. We had a knock off brand trying to save some money and I regret I didn't do the Night Owl at the beginning. Super reliable, Super clear. Great installer with Best Buy! Thank you...We have 4 units!
I would recommend this to a friend
