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Browndady1 Posted
This system is horrible, it keeps sending me notifications. When I go to view the video it the me no video. My system come on for a few minutes and then goes out. I can’t see anything that goes on.
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Please call our technical support team at 1-866-390-1303 at your convenience. One of our agents will troubleshoot the issues you are having and get you up and running. Thank you!
Bruce Posted
Motion range is only 40 to 50 ft. Night vision isn't that great
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Hi Bruce. We would like to troubleshoot the Night Vision distance you are receiving. Please call 1-866-390-1303 at your convenience. Thank you!
Sinan Posted
Not a good system , very big lagging on live streaming on PC and Mobile , unable to watch the recorded video online , all video can be watched only through the device itself.
Guedes Posted
This system is horrible, it keeps sending me notifications. When I go to view the video it the me no video. My system come on for a few minutes and then goes out. I can’t see anything that goes on.
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We are sorry to hear you are having an issue with your Night Owl product. We do provide easy to access troubleshooting material on your product's support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, use the Contact Us link to reach our technical support team. We thank you for choosing Night Owl.
Bags Posted
I bought this wireless system because I didn't want to run so many wires on a rental home but wanted an actual security system. So here is a quick run down. Setup of the main box and account setup: easy/moderate. I had a small issue (username is admin, just a heads up) and contacted the company....well they didn't get back to me until about 38 hrs later... Camera setup: moderate. You need to make sure you have a ac outlet close by to plug the cameras in. The cord is only 9ft so lay out where you want before you install and also make sure you check to see if the antenna on the camera will fit where you are mounting the camera. If you try moving the camera view to the left (your right when looking at the camera) the antenna keeps it from moving far enough because it sticks out and hits the mount. So limited viewing if positioning it to the side with the antenna. Video quality: Daylight, Amazing! Clear as day! Can see a bird on my lawn no problem. Night time: Pretty good. Just about the same with any camera in night viewing. Motion alert and 2 way: Great. You can set you motion areas where you want it to sense motion. Picked up a squirrel approaching my front door and for the sound, I could hear birds chirping and the ice cream man 2 blocks over. Now here is something that made this purchase not suitable for me.....playback Playback: Viewing it from the 1tb storage at home, absolutely great!! Viewing it from your phone while at work or even at home: absolute worst! Takes forever to load and that's if it loads up....motion would be detected and recorded but when you try to view it from your phone (while sitting at home) you won't even be able to view it. Now if you go and pull it up from the 1tb hard drive, it's all there, works with no problem at all, and quality is great. So there is my pros and cons for this system.
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Thank you so much for the very detailed review. We value this type of feedback. Our technical support team is standing by and always ready and able to assist with technical support issues. Please give them a call at 1-866-390-1303. They will help with the remote viewing issue you are having, which could have multiple root causes such as insufficient upload speeds and networking issues.
Cameras Posted
This is a replacement from the arlo. It set up easy. The wireless cameras transmit from at least 80 to 100ft for my install. The night vision is pretty good also. I have one pointing at my sump pump in the basement and I can hear if the pump is running and also see if the sump pit is overfull. The 2 way speaker is also good but there is some lag but could be due to my slow internet. The only thing I wish I could figure out is how to delete recorded footage instead of filling up the NVR and the NVR auto deleting the old stuff.
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In order to delete old footage, you simply have to wipe the hard drive clean by reformatting it. If there are select recordings you want to back up, you can save them to a USB flash drive before performing the reformat. Thank you for choosing Night Owl!
Tack Posted
We have a nightmare neighbor who began to mess with our property, so we decided we needed outside surveillance ASAP. We did some brief reviewing and deciding to take the plunge on these. The trickiest part was figuring out where to plug everything in for power source. The quality is pretty decent and you can change the settings to motion or not, and adjust the range-as in how sensitive the camera is on picking things up. We have had no issues and we are going on about a month now. I'd recommend to anyone looking into external home surveillance as well.
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Thank you so much for the recommendation and the feedback. Sorry to hear about the neighbor situation, but happy these cameras are going to help. Thanks for choosing Night Owl!
Grandma Posted
Easy to set up and better than our previous system but still not great. It does have a remote viewing feature that pairs with your Internet so we are able to check our cameras at our lake cabin from home and there is no monthly charge. The live stream is fine and it does save clips from motion BUT we very rarely can get the clips to play remotely. It will show a still picture, display the time of motion and how long but won't play the video. If we go directly to the NVR system we can view video there no problem but that defeats the purpose of the remote feature. We have one NEST camera and that is amazing but there is a monthly charge for saving and viewing clips when motion is detected. If you are mainly using this as a security system at home and do not need to play back motion clips remotely it is adequate.
kywildcats Posted
We really like the Night Owl Cameras, very easy to use once we did set up and followed online manual. We have great quality on cameras and night vision is excellent. I would definitely buy these Night Owl cameras again. Price was outstanding for good quality pictures'
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So happy to hear you are pleased with the system! We appreciate feedback of all kinds but always love to see a happy customer! So thank you for the review.
Tras Posted
Picture quality is great and covers a large distance. Picture quality at night is good but could be better in dark areas. It picks up the slightest motion. You can adjust sensitivity. Would give 5 stars but sometimes I have a hard time getting the video of "events" to load on my phone. Never an issue watching them on the hard drive.
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Thank you for the review and for choosing Night Owl! We are sorry to hear you on occasion have an issue getting the videos to load on your phone via the App. Please visit our support site, at your convenience and one of our reps will gladly assist. Support.nightowlsp.com. Thank you!
HomeUser Posted
This was an easy instal. Need power where installing, but connection to DVR is wireless. All 4 corners of the house transmit well with clear images. Remote view with their app is also clear. Real issue is that when there was movement and I try to view remotely, it will not play. I easily added their door bell, but same issue, cannot see flagged past events.
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We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Dray Posted
I am happy with the purchase of this system. It was easy to install and the quality is great. I am able to check on my property when I am out of town on business from my mobile phone. It has been a great purchase.
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Thank you so much for choosing Night Owl!
Tommy Posted
I've had the system up and running around the house about a month and no problems. Easy to install and setup. Both apps for computer and mobile work perfectly and handy to use while away from home. I'm very happy to have purchased this servalance camera's package. The playback recorded videos are crisp with HD clarity. The 24 hour toll free help line is the best and fastest help line I've ever used. Night Owl is proud to offer this product with the novelists user's in mind. Good job!
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Hi tommy. Thank you so much for the glowing feedback. Happy to hear the system was easy to install and that it is working well!
Derrick Posted
You can see anything especially at night, love it. Sometimes I have to unplug the NVR and plug it, because it’ll tell me there’s no signal on my phone but after doing that everything continues to works great. I caught a person trying to break into my neighbors garage and after he couldn’t get in he was about to head over to mines. But he saw the cameras and changed his mind and tried to dodge my other camera from getting his face. I’ll try to upload it, so please check it out. I wish I had 4 more cameras but can’t afford them just yet.
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Thank you so much for choosing Night Owl and for the review! We appreciate your feedback based on your experience!
Dennis Posted
It has good functions to monitor and use the system, easy to use, but has problems in connection with the cameras, should be placed without obstacles that interfere with the signal for better reception.
This review is from Night Owl - 8 Channel Wi-Fi NVR with 8 Wi-Fi IP 1080p HD 2-Way Audio Cameras and 1TB Hard Drive - White/Black
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Hello Dennis, thank you for your feedback. With your system, we provide antennas which will help the NVR provide a stronger Wi-Fi signal for the wireless cameras. If you need assistance with the connection of your cameras, please contact our technical support team by calling 1-866-390-1303 or email at support@nightowlspsupport.com. Thank you for choosing Night Owl.
Scott Posted
This is my second set of Wifi cameras. Need a power source, but picture signal is wireless. Compared to the first set (Canadian Company) these are a notch or two better. Downloading saved video very easy, can set to motion-only or constant recording, 1 TB hard drive DVR, four cameras but room to add four more! Phone App is very easy to use. Needed adjustment advice and called twice, received excellent advice which produced solutions first try. Headquarters are in USA (Florida). Like these a lot.
Matt Posted
My biggest issue is the design of these cameras do not allow you to mount on a wall and face left. The camera antennae location gets in the way of rotating left. This is not an issue if mounting on a ceiling, only on a vertical wall. Phone App is okay. I can view live feeds with no problem with clear picture, but the playback does not work nor can I go back to review on the app. I can only review playback on the main device. I also at times lose signals at times to the one camera on the regular antennae. The package does come with one range extender camera.
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Good Afternoon. We would like to address a few of the issues you mentioned in this review. The App does have Playback and you can review recordings from a Smart Device. So, that is an issue we could troubleshoot with you to find out what is going on. Additionally, we would need to gather more information on the camera that is losing signal. For instance, how far is it from the NVR? What types of obstacles are in between the camera and NVR? Please call our technical support team at 1-866-390-1303 at your convenience and one of our agents will assist. Thank you.
Mary Posted
Great picture. Needs a strong internet to work best. No signal keeps popping up on two cameras. Maybe a wired would work better.
Gail Posted
Liked that the cameras were wireless and didn't have to drill holes in my home. Cameras were easy to install and position. Whole system easy to set up and get going. Cameras show great details. I only couldn't figure out how to set for correct time since it wasn't hooked up to the internet. Directions were easy to follow. Using the system for outside security of my home.
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Thank you so much for the feedback Gail. We appreciate it! Thank you for choosing Night Owl!
Soon Posted
Simply setup and great picture. Worth the amount purchased for.