This is a solid and stable bike! So far the battery is lasting a long time. My husband likes the lights on the side and the customizations in the app. The NFC key is pretty cool. I have a cheapy ebike I bought online and bought this one for my husband and it is on a whole other level of quality and sturdiness. Okai customer service has been easy and pleasant to work with. Pros: stable, solid, nice looking, fun lights and other app options, NFC keys, super smooth ride Cons: This bike is heavy! Steps 7&8 were a bottleneck in the assembly process but otherwise instructions for assembly were good and the rest of the assembly was pretty easy. It comes partially assembled where you attach the front tire and handlbars with some simple tools that are included.

 It’s a great ride. It’s a solid built bike well worth the money. It’s not the best off-road but it holds its own unlocked speed sensor in the app and get up to 28miles finders kind of flimsy plastic overall nothing bad to say about the bike

Love this bike!!! I am a big guy at 6’4” and a happy meal away from 300lbs and I am completely comfortable on this bike for being 65 years young. We live in a hilly neighborhood and the bike has no issues getting me up and down to where I want to go. I love the quick option of using the pedals and back to electric for the tough inclines especially since I haven’t ridden a bike in years. I also want to add that the bikes fit beautifully on the back of our RV so we are very excited to go explore the back roads and wooded paths we don’t normally get to see. The bikes are made very well, easy to put together and were delivered very fast, very happy with this purchase!

If I could rate this bike negative 5 stars i would. I ordered the bike on the Best Buy app and it was delivered mid January of this year. I put the bike together immediately and began using it for my very short commute to work. The bike appeared sturdy at first but then I began to notice things like when I hit the front brakes the wheel would rub against the wheel gaurd and the brake lever became loose. These small things did not upset me and i continued to ride it to and from work. After owning the bike for 2 months and only putting 53 miles on it, it completely broke. First the throttle on the handlebar stopped working, not the worst thing because at least i still had pedal assist. Then the pedal assist went. Bike is as useless as a paperweight now at almost 100lbs which makes it impossible to ride without some sort of assist. I contacted Best Buy who told me that the bike was no longer returnable and to contact the manufacturer. So I contacted Okai via email and the first representative told me that the bike was out of warranty. It is not, warranty on parts and labour is 6 months. I informed him of this fact and he passed me on to management. Management sent a really nice initial email but has not contacted me since and has not replied to my repeated attempts to get answers/solutions. I have called repeatedly as well and they are not helpful on the phone. The only response I recieved from management was 2 weeks ago. So not only is the bike built poorly but their customer service is atrocious. Also, if you buy this bike and it breaks good luck getting it serviced by someone. None of the local bike shops around me will service my bike because it's not a bike that they currently sell. Guess I will be contacting my local news channel to see if they can resolve this issue for me!

My first e bike!! Wonderful bike. Very fast and smooth drive