Customer Ratings & Reviews
See more imagesOtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Model:
- 77-90461
- SKU:
- 13139378
Customer reviews
Rating 3.3 out of 5 stars with 119 reviews
would recommend to a friend
- Rated 3 out of 5 stars
Design Flaw
MohammedR Posted
The design is impractical. Only one, the back stand or the writing wand, can be attached to the case at one time. Also, the front box cracked, with my gentle use, around the screen. Maybe another design flaw? The item was/is too expensive for these major issues.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello, Mohammed! We are so sorry to hear that you have experienced a crack with the Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Rated 3 out of 5 stars
Otter be a bit better
Wargear59 Posted
Bought this case because well, folds aren't cheap. The camera side is fine but the front screen protector is flimsy and a bit fragile. I suspect I'll replace it after I research other brands.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello! We otter be thankful for your great feedback. Screen protection is a delicate balance between great protection and allowing full functionality of all of the features the device has to offer, and we do our best to offer both! Should you find yourself with a need related to the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
- Rated 1 out of 5 stars
Not a Good Investment
JW1450 Posted
It is flimsy and is loose. It comes off and I constantly need to put it back on. It is way overpriced and I will be returning it today.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
We're very sorry to hear the Thin Flex Series case for your Galaxy Z Fold4 wasn't quite what you were hoping for. We understand that you expect better out of your OtterBox, but you should be able to simply slide that piece back into place if it slips off a bit. It sounds like you've already made the choice to move on from this case, but please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Kindly,
OtterBox Customer Support
- Rated 3 out of 5 stars
Not the Otterbox i knew....
DavidJ Posted
Pretty difficult to remove the plastic over the sticky tabs, resulting in the sticky tab being completely removed and becoming useless. The case has an okay fit, but not the best
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello, David! We are so sorry to hear of the adhesive issues you are experiencing with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Rated 2 out of 5 stars
Phone case
Strongs Posted
I would definitely not purchase this case again it needs 2 sided adhesive tape to hold it on for the money there is definitely better options
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
We're sorry to hear about your Thin Flex Series case frustrations. We appreciate your feedback on this case and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Service
- Rated 1 out of 5 stars
Disappointing Experience
TheRealDeal Posted
I purchased this case, because for years Otterbox has always been dependable in protecting all of my devices, This particular case has rendered a different experience. Whether the phone is closed or open, the case falls off without any effort. The most recent occurrence caused my ZAGG screen protector to crack and peel off the screen. Needless to say, this has been a disappointing experience.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hey there! We're very sorry to learn about your disappointing experience with the Thin Flex Series case for your Galaxy Z Fold4. We get that you expect more out of your OtterBox. We're sorry to hear about your screen protector as well. However, since we don't perform any third party testing we're unable to guarantee the compatibility between our case and another company's screen protector. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. Please give our customer service team a call at 1-855-688-7269 with any question or if you'd like to discuss this further.
Kindly,
OtterBox Customer Support
- Rated 3 out of 5 stars
Case failure
Tigerman Posted
After about a 1 month use, the front part of the case does not stay on like it should. It will slip off and will have to put it back on. Back part stays on perfect.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Sorry to hear things are getting a bit squirrely with that front piece of your Thin Flex Series case. Were you able to make use of the five small pieces of adhesive on the inside of that plastic frame? Those should definitely help keep everything in place, but you'll first need to remove the thin film on each.
We're including a link below to our YouTube channel video that shows just what we're talking about. If we can be of any further assistance, just give our friendly Otters a call at 1-855-688-7269, and we'll always be happy to chat!
https://www.youtube.com/watch?v=S6mEps8xF_E
Happy New Year!
OtterBox Customer Support
- Rated 3 out of 5 stars
It okay
SithLordShay69 Posted
Not a bad case for about 2 months,but eventually the front thin case starts to come off on its own.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello! We apologize that you experienced an issue with a portion of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Rated 3 out of 5 stars
Nice case, but could be improved
DanielC Posted
Nice case, but the adhesive strip holding the front half of the case failed and had to buy a new case
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello! We are so sorry to hear you experienced an issue with your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Rated 4 out of 5 stars
Smarter in phones
Veronica Posted
Very beautiful and clear pictures. Easy for doing multiple things at same time
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Rated 1 out of 5 stars
Buyer Beware...
Edward Posted
Very poor design, makes phone hard to use, destroys the complimenting screen protector also by forcing it to peel since the front case piece moves around a lot causing you to actually almost drop your phone as well. Makes using the front screen very difficult for swipe gestures.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hey there, Edward! We apologize for any trouble you've had with the Think Flex Series case for your Galaxy Z Fold4. We get that you expect more out of your OtterBox. Since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's screen protector. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
- Rated 3 out of 5 stars
zfold 4 cover
WilliamA Posted
The front is not secure.It keeps falling off. It's loose.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Rated 2 out of 5 stars
Don't waste your money
Mitch Posted
Not worth the money. The case is thin and pops off very easily. It also blocks the side of the front screen, making it difficult to text. I decided to swap it out after using it for less than 3 days. This by far does not hold up to the Otterbox name, and a waste of money.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hey there, Mitch! We're so sorry to learn about the trouble you've had with the Thin Flex Series case for your Galaxy Z Fold4. We understand that you expect more out of your OtterBox. We specifically designed this case to be seamlessly compatible with the unique features of your exact device, so the case shouldn't be interfering with your phone in any way. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm Regards,
OtterBox Customer Support
- Rated 5 out of 5 stars
Galaxy z fold 4 case
RaulM Posted
Very affordable and easy to put on. This item is not bulky at all.
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Rated 4 out of 5 stars
OTTERBOX
AdrianS Posted
Otterbox does it again! My only complaint is the side buttons are hard to get to. Other than that maximum protection as usual.
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Rated 2 out of 5 stars
Pass on this
Joey Posted
Its an otterbox and its not very well made for this phone. The case glues on and provides no spine protection. It also interferes with the finger print scanner making it difficult. I wish there were more options.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello! Please feel free to give our amazing CS Team a call at 1-855-688-7269 and we are happy to help!
- Rated 5 out of 5 stars
Good case
Works great. Fits great. Good protection. Not bulky
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
- Rated 3 out of 5 stars
It's a phone design issue
Zack Posted
I'm biased since I don't care much for my Galaxy Z Fold. I've had a few different cases and they both work(ed), but eventually the small side will peel off the phone. Its the phone design's fault, not the case.
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello, Zack! If a warranty replacement of your case would alleviate some of the issues you are experiencing, we would be more than happy to assist with this! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help!
- Rated 2 out of 5 stars
Not worth the money.
BrianM Posted
Fitment is not great. Edge of cover on left side of front screen does not stick down and is loose. Gets caught on things when removed from pocket, purse, backpack, etc.
No, I would not recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hello! We are so sorry to hear you have experienced a fit issue with your case. We have a great warranty and we would be more than happy to assist you with this. Please give our CS Team a call at 1-855-688-7269 so we may help!
- Rated 3 out of 5 stars
Ehh
DariusF Posted
The case was semi okay. I didnt like how the case that goes on the cover screen was flimsy and not fully secure. Maybe add the adhesive part to there as well and it would definitely go up in rating.
I would recommend this to a friendThis review is from OtterBox - Thin Flex Series Carrying Case for Samsung Galaxy Fold4 - Black
Brand response from OtterBox Customer Support
Posted
Hey there! We're very sorry to hear the Thin Flex Series case wasn't what you were expecting. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support