Customer Ratings & Reviews
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Top Mentions
- Rated 1 out of 5 stars
Cheap
Showna Posted
Only had for 2 months and it broke where the phone folds. Started a warranty claim with otterbox and they charged me $13 for shipping and handling fee for replacement. BOGUS! It slips off phone and feels very flimsy not what i picture when i hear otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Thank you for your feedback! I completely understand your concern about the cost. Our warranty covers the replacement product at no charge, but there is a shipping and handling fee to help cover the cost of processing and delivery. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Doesn't fit Flip7 and it cracked after 1 month.
DeanH Posted
The flip 7 case does NOT fully fit the phone so it cracks in a month or so. Don't waste your time or money. I know it is a defective design or manufacturer error because the otterbox Flip6 case works great after over a year and is not loose on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Good case
Jessika Posted
Good phone case for what its worth. I love the thinness of this case.
I would recommend this to a friend - Rated 5 out of 5 stars
Excellent
Velaz9 Posted
Excellent cover, very practical and fits the phone perfectly.
I would recommend this to a friend - Rated 3 out of 5 stars
Nice case but has a design flaw.
Susie Posted
This is a nice case. It should be for how much it cost! My only complaint is that it is difficult to use the finger print scanner as it is in the way. I have to push the top case back to get it to read my prints.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Horrible
Blake1016 Posted
Worst case ever. No hinge protection, the adhesive to hold it onto the phone wears off and the case will literally slide up and down. And today the thin, little top bar that connects to the side broke off out of the blue....didnt drop it or anything. Horrible product from otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! We are so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Otterbox Case
CoryJ Posted
Great case but if you have a screen protector installed on the front the case won't fit right
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted
Discover premium screen protection from OtterBox—crafted to keep your device safe while looking its best. Explore our full range now on the OtterBox website. For detailed case compatibility and feature information, simply scroll to the bottom of each product page. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Absolutely Love This Case for My Z Flip 7!
EmilioG Posted
I recently got this case for my Samsung Z Flip 7 and I absolutely love it! First of all, the fit is perfect — it snaps on securely and doesn’t add a bulky feel, which I really appreciate. The case is very lightweight but surprisingly durable, and I feel confident it will protect my phone from everyday drops and bumps. The design is stylish and modern, and the materials feel high quality. I also like that it doesn’t interfere with the folding mechanism — it opens and closes just as smoothly as without the case. The grip is excellent too, so the phone doesn’t slip out of my hand easily.
I would recommend this to a friend - Rated 2 out of 5 stars
Broke after month
MatthewH Posted
Case broke on the top piece about after a month of fair use, not the most durable but for such a odd phone not too bad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Otter box cant fold
KeandreW Posted
Fell apart and doesnt really adhere to the phone. Your better off going on amazon and looking at alternative providers they have better cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Broke 1st week
Windshooter Posted
Failure top lens end bottom left. Then need to reinforce corners or change top design bottom well designed would give it a 4 star reduction for impact cushioning. Will try to replace it with something else. Not recommend it because of durability issues.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
A decent case
Donny Posted
Definitely better than no case, saved my phone on a few drops and then eventually broke
I would recommend this to a friend - Rated 4 out of 5 stars
Outter box flip 7
KaylaR Posted
Its not a bad phone case. They havent released many flip 7 cases so. The adhesive on the bottom is pointless the bottom piece sides off all the dang time. The top seems to have no issues.
I would recommend this to a friend - Rated 1 out of 5 stars
Not great :/
ZachH Posted
Honestly might not be about the case more so than the phone it's protecting, but it feels too chunky with it on. It only stayed on for about a week. I have not found a good case for the flip 7.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Slide over case without middle folding area protec
MinK Posted
Case does provide a good protection except the folding area. Its more of a slide over case. Overall, i am satisfied with it.
I would recommend this to a friend - Rated 1 out of 5 stars
There are better cases somewhere else
JesusM Posted
I rarely leave reviews but this case genuinely isnt a good fit for this phone. The top part to protect the sides doesnt latch on completely and at certain time's just comes off. For a moment i thought I got the wrong case however after replacing it I realized thats just how it is. Ive purchased cheaper cases that do fit well. $60 for a case that barely fits is not worth it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Dosent fit
DOMINICB Posted
The case does not fit the phone properly.And falls off in my hand or my pocket.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Doesnt seem like otterbox case.
Alba Posted
Looks like a phone case not made from otterbox. Too thin and way too expensive for a piece of plastic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
disappointed
Marie Posted
Not a good case it slides off a lot even though it protects it also bulky that it blocks the finger scanner for the cost its way too much.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Did not like
AlmaG Posted
Did not like this case because it slips off easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />