Outdoor Grill Assembly

Very happy with our new Weber Grill and bes of all, the installation service was impecable. The Geek Squad team arrived as scheduled and immediately assembled the grill taking little over an hour. Everything was fully functional, explained the operation, cleaned and picked all the packaging material and left the house without a trace!! Excellent service.

The initial contractors parked their truck in the middle of the street where they started assembly. After considerable time passed they rolled the partially assembled grill into our back yard, leaving a box of loosely strewn parts that were not installed (metal gas line conduit, feed, screws and connectors, igniter assembly, unattached temperature control mechanism feeds, shelving, open packets of screws,.. etc.). They left hastily saying they were "not allowed" to connect the remaining parts. We subsequently discovered that the "remove before using" plastic surface protection sheathing had not been removed from heat exposed surfaces and the side burner grid was missing. More importantly, the step by step assembly instruction manual was not in the box, so we were not able to identify if any other components may have also been inadvertently lost or discarded. A second installation crew appointment was scheduled but they could not complete the assembly because they did not have a manual for the grill's make and model. A third appointment is pending. We have purchased many products from Best Buy and have always been pleased with the service and installations through Total Tech. The store sales staff and help desk support team were professional, knowledgeable, and courteous. Unfortunately this most recent experience with the first subcontracted installation crew has been a clunker.

The crew installing our Weber grill incorrectly put the grill together. The base of the grill is facing the opposite direction of what it's supposed to be. The wheels need to be on the right side and not the left. As a result, the gas line is not long enough to reach the tank. The battery for the igniter was installed backwards. The tank holder was installed backwards and there were a couple of pieces that were not screwed down that should have been. Customer service for rescheduling has been abysmal. We pay for a total tech membership to ensure our appliance is properly set up and it's not. The soonest they can send someone out to fix this is one week away and I find it very disappointing. They should be sending someone out as soon as possible because our product is not ready when it should be and this could be a safety hazard had I not rechecked the installation manual. After this experience, this might be the last time I renew my total tech membership or buy a product from Best Buy due to lack of customer service.

Best BBQ pit in the market hands down the best smokes my meat to perfection

Grill was not assembled & left in box by my garage. My wife told them to put it by the garage. Box had minor damaged but the item inside was untouched. Maybe they misunderstood to assemble it & then place it by the garage? Not to mention they didn't require her to sign for the item either. Assembly was free so im not too upset but didn't expect to have to assemble the item myself :/