Pokémon - Trading Card Game: Scarlet & Violet— Temporal Forces Booster Box - 36 Packs

I’m giving this product a one star rating. I’d rather give a no star rating not because I don’t like the product but because Best Buy has send me on pack instead of a booster box that contains 36 packs. I’ve tried doing a return to get the right item and the guy over the phone said it wasn’t available because it’s a hot item and said they would issue a refund. Sent the pack back for the refund and they sent it back again saying I can’t get my refund. Pls be warned that they do not give the right product to you. I advise not to buy a booster box thru mail because there is always a complication and a long process when package is incorrect. It’s been a month and I’m still dealing with this refund process that they aren’t trying to give back. They are stealing your money.

I pre ordered two Temporal Forces booster boxes, the package was delivered on time and on release day, but it was missing both booster boxes. The package was delivered via UPS and completely sealed, it felt super light so I immediately called Best Buy customer support and explained the situation. I told them I didn't open the package yet because it felt like nothing was inside. They advised me to go to a local store and open the package there. I did and the package had TWO loose booster packs. Customer service has been helpful so far and they will re order for me. This time I will pick up in store. I hope Best Buy will follow the trail and investigate to see who is scamming people.

Extremely disappointed only received 2 packs instead of 72 - UPS box was delivered sealed and essentially empty. Spent an hour chatting with Best Buy Live Agent who told me to go into store for return. Went to store, waited in line and was told store couldn't help me, I had to call in to customer service line. Customer service person was nice but clueless on how to help. Eventually she issued replacements online for in store pickup, that have just said pending for 5 days now. Best Buy - please figure this out ASAP and catch whomever is defrauding your warehouse shipments.

I preordered 2 booster boxes 1 delivered by fedex and 1 by ups the one from fedex was perfect but the ups one only had ONE BOOSTER PACK. I contacted customer support and are helping the situation.

There is another review mentioning not receiving the right item and I can vouch for him. I received the wrong item and contacted support to get a replacement order. I waited another day to get my booster box, next day comes and they sent me another single booster pack. Don’t order online, for some reason they can’t tell the difference between a single booster pack and a booster box which contains 36 packs.