Customer Ratings & Reviews

Bought this through Best Buy Marketplace. Spent 2+ hours assembling. Power it on, it needs an update out of the box. Treadmill refuses to update, but it also won't let you run on the treadmill without the update. Called Best Buy, they refused to help. Called iFit, you can't get a human so can't get help. Took the time to install a Wifi extended 5 feet from it. All other electronics in that room talk to the internet fine. Treadmill still refuses to update. Best Buy refuses to help because it was bought on the Best Buy Marketplace. DO NOT, under any circumstances, buy from the Marketplace because BB will not help you with the product. Mechanically, the treadmill can function. But the screen is constantly failing out, but it will not update. Nowhere on the internet can I find a patch to download and install through a USB. Garbage product. I had a Pro Form before, you just turned it on and it worked fine. Now it wants constant access to the internet so it can try and sell you a subscription. But it's internal Wifi is non-functional so it cannot connect to the internet. Avoid anything that is tied to iFit. Absolute disaster. I've been a Best Buy Plus member for 20 years or so and this has been the worst experience with them by far. At all costs, do not buy from Best Buy Marketplace unless it is a cheap $30 product. Very upset and frustrated. 3rd party items sold on this website should be illegal, but we must protect CaPiTaLiSm at all costs in this country. Treadmill being DOA out of the box and I have to be charged to have it returned it an abomination.