Customer Ratings & Reviews
See more imagesPursonic - Advanced Smile Care Bundle – LED Whitening Kit, Whitening Strips, & Electric Toothbrush - White
- Model:
- TWK18-TWS28-RET200
- SKU:
- 10530258
Customer reviews
- Rated 1 out of 5 stars
ITEM RECEIVED IS NOT ITEM PICTURED
Pamela Posted
I have purchased this item before on amazon. It is a round spin head brush as pictured. It is a rectangular brush head that does not spin. One glance at that packaging and it was already different from the one pictured here. I returned it in the same package without opening anything. They have been in possession of the return for 2 weeks per fedex tracking and have not issued my return at all. Do not risk it.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted
Please accept our sincere apologies for the inconvenience and frustration you have experienced with your recent purchase.
We regret that the item you received did not match the product as advertised. This is not the standard we strive to uphold, and we understand your disappointment. We also apologize for the delay in processing your return, despite confirmation that the package has been received.To resolve this matter promptly, please contact our customer care dept at [email protected] for a full credit of your purchase. At Pursonic, a satisfied consumer is our #1 priority.