See more imagesRandyB Posted
The item itself is super soft. The function lacked. It would not charge out of the box. If plugged into a source I could wiggle connector and get heat to start. But wiggling wires to something held to the body seemed like a poor design. Maybe a dud, but the size seemed smaller than I anticipated as well. Returned it to store.
Posted
We’re sorry to hear about your experience. This is a rare occurrence, and it sounds like you may have received a defective unit. That’s definitely not the experience we want for our customers.
Please reach out to our Customer Care team at info@pursonicusa.com so we can look into this further and make it right. They’ll be happy to assist with troubleshooting or next steps. Thank you for taking the time to share your feedback—we appreciate it.
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