Customer Ratings & Reviews
See more imagesPursonic - LED Skincare Bundle – 7-in-1 LED Light Therapy Face Mask + Vitamin C Serum (3 oz) - Multicolor
- Model:
- LLMK7-VCS3
- SKU:
- 10396780
Customer reviews
would recommend to a friend
- Rated 1 out of 5 stars
Uncomfortable Mask
KarlaP Posted
The oils are good, but the mask is terrible. It’s uncomfortable to wear. I used it twice, and afterward my face felt like it was burning. I don’t think this is normal, as I’ve used other masks and this has never happened before. I tried to return it, but I couldn’t because Best Buy doesn’t sell it directly.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted
We’re really sorry to hear about your experience,.That’s definitely not what we want for our customers, and we apologize for the discomfort you experienced while using the mask. Your feedback is important to us, and we’d like the chance to help make this right.Please reach out to our Customer Care team directly at [email protected] so they can assist you further and look into this issue with you. They’ll be happy to help explore next steps and possible solutions.
- Rated 2 out of 5 stars
Not sure
MahiMegg Posted
Had this just 2 weeks before it started acting weird and unresponsive. Would filter through all colors like a strobe light. Felt like it wasnt an anything more than string lights in a face mask. Too afraid to keep trying it, didnt want to be stuck with it.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted
Sorry to hear about your experience, and we apologize for the trouble this caused. That’s definitely not how the product should perform. Please reach out to our Customer Care team at [email protected] so they can look into this for you and help with a resolution. They’ll be happy to assist.
- Rated 3 out of 5 stars
The Mask
Goodie Posted
The Jury is still out. It’s too soon to review. I will be happy to give another review after a few months of use.
I would recommend this to a friend - Rated 1 out of 5 stars
Would not recharge, had to return it
ShawFam Posted
I had high hopes for this but it wouldn't turn on after recharging. Tried charging again but it was dead.
No, I would not recommend this to a friendBrand response from Pursonic Customer Care
Posted
Thank you for sharing your experience. We’re very sorry to hear about the issue you encountered. We’ve sold thousands of these units without any issues, so this is certainly an unusual occurrence. We stand behind our products and would be happy to help make this right. Please reach out to our customer care team at [email protected] so we can assist you with service or a replacement. Your satisfaction is important to us.
- Rated 5 out of 5 stars
I recommended
Scra Posted
I really love it. It’s amazing. If you are starting your facial routine, you should buy it.
I would recommend this to a friend - Rated 5 out of 5 stars
Great mask!
NatalieK Posted
Love this mask and serum! Such a great value. There was a delay with shipping and the company, Pursonic, provided excellent customer service to ensure my delivery was replaced. Very happy.
I would recommend this to a friend - Rated 5 out of 5 stars
Good value
PatriciaD Posted
Really nice mask. Would recommend. It has several light settings.
I would recommend this to a friend