RIG - 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black

Name: RIG - 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black
Brand: RIG
SKU: 6258496
Rating: 4.2 (987 reviews)

Model: RIG 500 PRO HX

SKU: 6258496

This item is no longer available in new condition. See similar items below

Key Specs
- Connection Type: Wired
- Headphone Fit: Over-the-Ear
- Compatible Platform(s): Xbox, Xbox Series S, Xbox Series X, Xbox One
General
- Brand: RIG
- Model Number: RIG 500 PRO HX
- Product Name: RIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One
- Color: Black
Audio
- Sound Isolating: true
Connectivity
- Connection Type: Wired
- Connector Size: 1/8 in. (3.5mm)
Design
- Headphone Fit: Over-the-Ear
- Style: Gaming
Compatibility
- Compatible Platform(s): Xbox, Xbox Series S, Xbox Series X, Xbox One
Other
- UPC: 017229163041

Control the battlefield with the exceptionally engineered RIG 500 PRO HX headset, designed for Xbox . With its lightweight exoskeleton, precisely-tuned acoustic chambers, powerful 50 mm drivers and the first-ever RIG game audio dial delivering intuitive volume control.

Xbox Series Compatibility: Compatible with Xbox Series X|S and Xbox One
50mm Drivers: Precisely tuned 50 mm drivers deliver game-changing sound
3D Sound: Unlock precise, 3D sound with Dolby Atmos® for superior audio accuracy.*
Lightweight: Lightweight exoskeleton earcups offer comfort and stability
Durable Frame: Flexible, durable headset frame that is virtually unbreakable.
High-Res Audio: Noise-isolating acoustic chambers provide high-resolution audio and low distortion
Noise Blocking Ear Cushions: Isolated closed-cup design and dual-material ear cushions block outside noise
Noise Cancelling Mic: Removable noise-canceling mic and flip-to-mute function for focused gameplay
Fingertip Master Volume Control: Easy-to-reach RIG game audio dial for fingertip master volume control
3.5 mm Cable: The 3.5 mm cable is compatible with PCs, consoles and personal electronic devices
Xbox Series Compatibility: Compatible with Xbox Series X|S and Xbox One
50mm Drivers: Precisely tuned 50 mm drivers deliver game-changing sound
3D Sound: Unlock precise, 3D sound with Dolby Atmos® for superior audio accuracy.*
Lightweight: Lightweight exoskeleton earcups offer comfort and stability
Durable Frame: Flexible, durable headset frame that is virtually unbreakable.
High-Res Audio: Noise-isolating acoustic chambers provide high-resolution audio and low distortion
Noise Blocking Ear Cushions: Isolated closed-cup design and dual-material ear cushions block outside noise
Noise Cancelling Mic: Removable noise-canceling mic and flip-to-mute function for focused gameplay
Fingertip Master Volume Control: Easy-to-reach RIG game audio dial for fingertip master volume control
3.5 mm Cable: The 3.5 mm cable is compatible with PCs, consoles and personal electronic devices

Whats Included

RIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One
RIG 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One

Product Manuals

Q: Hi I’ve head this headphone for quite some Time one day when I was playing after a while I noticed one side doesn’t have scoundrel I’ve tried it with a phone but doesn’t work what should I do?

A: Hi Nate! We're sorry to hear you're having trouble with y our RIG 500 PRO HX. If you're not getting sound from one side, please test the headset with a different auxiliary cable to isolate the cause of the issue. In case you're able to confirm the issue comes from the cable itself, we might have some spares available at the warehouse. To verify availability, please contact our Customer Care Team at: 1-888-363-0726. Please note this model comes with a one-year warranty from date of purchase.

Q: do you need dolby atmos for these headsets or can they just be used as a regular headset just curious thinking of buying one from a friend but not wanting to do the atmos subscription?

A: It is optional

Q: How do I get a replacement cord?

A: For a replacement RIG audio dial cable, please contact RIG Customer Support via email at [email protected].

Q: Hi my Rig 500 headphones have been acting up for a while now and not until a little bit ago one side completely shut down. I have tried fixing it however nothing seems to work

A: Please contact RIG Customer support via email at [email protected]. We can help you troubleshoot your headset issues. If your headset is still under the one year warranty against manufacturer defects, then we can provide a replacement unit if needed. Please have proof of purchase for warranty claims. Thanks...

Q: I can hear the game perfectly fine but I can barely hear me friends while In a Xbox party with them I am not sure how to change the volume to make it louder for the party volume. I would like to know how to make the party chat louder through the headset.

A: Go to audio settings, there will be a setting that lets you scroll between game and party chat and/or player volume. Scroll it towards the party chat volume (It will look like a person) and it will let you hear your party better. Hope this helps you!

Q: So I just got my headset and I realized I can only hear through my headset during party chat and everything else is through my tv, how do I fix this?

A: If you go into the audio settings and look at the chat mixer, it should show all the way to the person icon to the right, so if you move that left you should start hearing sound. Should the slider be fully grey, there is another problem but that's the most likely problem.

Q: Mic consistently cuts out at random and my friends cant hear me for minutes at a time then it will work again out of no where , I've tried unplugging from my pc , un plugging the mic and the aux cord and nothing has helped I know my pc isn't the issue

A: Hi Bloodshotexe, Did you remove the RIG audio dial sleeve before plugging into the PC port? The RIG 500 PRO HX comes out of the box with XBox controller sleeve in place. That needs to be removed for use with PCs. For PS4 controllers, there is a separate sleeve included in the box. If you need additonal assistance, you can reach RIG Customer Support via email at [email protected]. Thanks...

Q: Just bought this headset today - I noticed I cannot tell direction of sound as well as on my old set - am I correct in that the wired ear cover goes on the right side?

A: Wired ear goes on your left so that the mic can come out in front of you.

Customers are saying

Customers value the RIG 500 PRO HX headset's superb sound quality and comfortable, lightweight design. Many appreciate the convenient retractable microphone and find the headset to be reasonably priced. However, some users report issues with the volume control and a lack of bass, while others experienced occasional connection problems. A few customers also had difficulty with the Dolby Atmos feature.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 4 out of 5 stars
Comfortable, Great For Gaming, But Lacking Bass
Though the odd styling of this headset makes you look like an air traffic controller, it is very lightweight, quite comfortable (even for those with glasses), and though it lacks bass - the headset does an excellent job of simulating surround sound. ...You truly can hear the location of different sound effects within a game (especially helpful in shooters such as Halo, COD, PUBG, Fortnite, etc) For a headset that is more universally affordable than the many high end headsets from companies like Turtle Beach, this set holds its own and is definitely worth buying for budget conscious Gamers. Note: If you are a young kid, this headset will actually fit you well. Not only does the headband automatically adjust, but the earcups can snap into 3 separate locations to help ensure the best fit for those of any age. PROS: + Does a great job of simulating surround sound and is truly helpful for shooters (you can actually hear the specific location of certain sounds). + Comes with access to a Dolby Atmos app that does not appear to be available to other Xbox Live members. + Very Lightweight + Headband is easily adjustable - will fit heads of any size. (Will fit kids or adults.) + Comfortable to wear with glasses + Breathable Earcups + Volume Knob is easy to reach during game play & works well + Boom Microphone mutes when flipped upwards + Comes with an attachment to help mold the volume knob to either an Xbox controller, or a Playstation Controller + The headset does a great job of allowing Mic Monitoring (allowing you to hear your own voice while chatting) when adjustments are made to the Xbox audio settings. + The microphone & audio cables are removable Cons: - Lacks bass (especially noticeable when listening to music) - It is unclear what the included Dolby Atmos app actually does as it vanishes as soon as it downloads. You just have to have faith that it truly provides support for Dolby Atmos. - Poor style (they stick out quite far from the head) - Built entirely from plastic. This keeps the weight down, but also means they are more likely to break. - Customization options are not widely available and feel like more of a gimmick - Volume needs to be turned up all the way (unless you increase game volume in the xbox settings - which leaves a white noise when there is no game audio playing). - Ear cups are rather small. If you have large ears, gauged ears, or wear earrings, you may find them uncomfortable near the bottom of your ears. - Microphone has to be bent close to your mouth so players can year you well - which is fine, except that when you fold the mic up to mute - the mic then hits you in the face. You can bend it out of the way, but then you have to re-adjust every time you bring the mic back down for use. Important: If you do not hear any game audio when you plug in the 3.5 mm cable, you may need to remove the rubber adapter that molds to the controller's shape. If this rubber piece isn't in the perfect position - it won’t allow the plug to snap all the way in. Either push the jack further into the hole, or take off the rubber piece.
Posted 7 years ago by TheDuke
Rated 5 out of 5 stars
Twice as Nice
These headphones were a great buy. They are so lightweight and have great sound. The price was very affordable. So good, we bought 2 of them.
Posted 4 years ago by Ispy20
Rated 4 out of 5 stars
Good headphones for gaming
Pros: Comfy headphones. Very light and barely noticeable once you have them positioned right. The ear cups make a nice seal around your ears and do block out a fair amount of ambient noise. The microphone is super flexible and can be positioned easily, or removed if you just want to have headphones. The Dolby Atmos feature is pretty cool, but until it's adopted by every game and movie, it's hard to call it a selling point because there aren't a lot of Atmos sources at this point. The volume dial is convenient, but.... Cons: The master volume is relatively low. I've turned it to the maximum setting on the dial and it only gets to what i would call a normal volume. Maybe I just need more time to work with them, but until this point I can't figure out how to make it louder. I don't want to deafen myself, but I can tell these 'phones could pack some punch and I'd like to hear it in some instances. Without getting to hear them a little louder, it's hard to rave about the sound quality as it has sounded a bit muddy in my initial tests. Maybe more oomph would bring out the highs? Lastly, the packaging isn't anything that makes you feel like you're unboxing something special, but that's the tiniest of gripes and doesn't factor into my star rating at all, just something I thought when opening it (shown in images). Verdict: they do sound good, are incredibly comfortable to wear, and have some cool features so I would recommend. If they were louder and were slightly less muddy sounding, I would give them the 5th star.
Posted 7 years ago by Robb0688