Customer Ratings & Reviews

Posted 1 day ago

Hi Baselineaudio.

Thank you for taking the time to leave your feedback on the Ring Chime. We understand how critical it is for your Ring Chime(3nd Gen.) to notify you of activity around your property. Being able to rely on the alerts is an essential feature of the Ring Chime. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected. Ring Chime can play audio alerts when motion is detected on your Ring device or when someone presses your Ring doorbell. Ring Chime was designed with the ability to customize the type of sound and the volume you hear when an event takes place.

We recommend following these steps to adjust the volume on your Ring Chime.
Tap on the menu (☰).
Tap Devices.
Select your Chime.
Tap Audio Settings.
Tap Chime Tones.
Adjust the volume sliders under Rings and Motion.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring. <img src="https://s3.amazonaws.com/stratos-logos/logos/Ring.jpeg" alt="Ring" title="Ring" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 19 hours ago

Hi Satisfied.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Chime (3nd Gen.) to record clear and concise videos and audio so that you can effectively monitor your home. The features and technology provided by the Ring Chime (3nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the audio and video quality concerns you mentioned in your review.

It sounds like the device is not performing as expected in regards to both video quality and audio. We are happy to share some tips with you for troubleshooting why your Ring device may be experiencing issues with video quality and may be producing poor audio.

Poor wifi can often cause Ring device issues, including video quality and capturing audio. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in.

If you are experiencing image issues due to backlighting, we recommend following these steps to optimize your video quality:

* Enable HDR (High Dynamic Range): In the Ring app, go to Device Settings, then Video Settings and turn on "HDR." This helps balance the brightness between the foreground and background for a clearer image. Please note that the HDR feature is available only on selected devicese.
* Adjust the camera angle: Try tilting the camera slightly downward to reduce the amount of direct sunlight entering the lens.
* Consider repositioning the device: If possible, mounting the doorbell in a location with some overhead cover (such as under an eave or awning) can help reduce the backlighting effect.


We invite you to reach out to our community if any additional information is needed regarding your Ring device. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring. <img src="https://s3.amazonaws.com/stratos-logos/logos/Ring.jpeg" alt="Ring" title="Ring" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />