Customer Ratings & Reviews

Have only had it a couple of weeks, but have run it a dozen times or so. Impressed with the settings and workflow options: suction level, vacuum only, mop only, vacuum then mop, deep clean, etc. Wasn't sure what to expect from the mop, but it makes our glossy bathroom tiles sparkle and our wood and LVP floors look very clean. It won't replace using our steamer to deep clean a few times a year, but for effortless touch-ups and maintenance, it sure beats a Swifter or other manual mop. Mapping was much faster than a Shark model we've used for the past four years. Overall speed is faster than the Shark, too, without compromising cleaning, so I find we're using it more frequently which keeps things even cleaner. Haven't had to change the bag yet, but it's nice that it comes with a pair of replacements as well as additional mopping pads. The app is pretty comprehensive and intuitive, giving access to the aforementioned settings and features. You can establish special clean/don't clean zones and control how you want the mop to behave on and around rugs and carpets (avoid or lift up, e.g.), set cleaning routines, etc. Got a really great price from Best Buy, too!

My Roborock frequently bumps into walls and furniture despite having clean sensors. It often fails to detect obstacles directly in front of it, reducing cleaning efficiency. Navigation seems inaccurate compared to previous performance. I expected better object avoidance and more reliable mapping from such an expensive robot vacuum overall

Purchased as a gift from my beter half, I was concerned because she enjoyed sweeping husky fur in the mornings. But she is delighted. And I am very impressed the performance, though I have not tried mopping yet.

I got this for a deal that made it around $270 and that is the only reason why I pulled the plug. So glad I did! For this price, this vacuum is absolutely worth it and my apartment has never been cleaner. At full price, I don't think it would have been worth buying.

Out of all the brands I have owned, this one has the best suction power and obstacle avoidance.

It is so great that im buying another one to keep downstairs

Love for my hardwood floors. Gets the job done with no effort

The reason for three stars is due to the docking station not powering on one day after usage. It was less expensive than majority being that it’s dual, but still disappointed.

cleans and vacuums very well. The software can be improved tho.

She does a great job...she is easy to program and operate.

I will most likely not purchase through Best Buy again. I ordered this machine because it was recommended as the best for German Shepherd / Husky hair clean up. Best Buy used FedEx to ship, FedEx delivered the machine to the wrong address, and I have still not received my refund from Best Buy (after almost 7 weeks from the initial purchase). Best Buy issued a refund, but when it did not hit my bank account and I followed up, they said they "couldn't do anything about the matter until 10 business days were up". 10 business days have come and passed since the refund was "issued"--and I still have not been refunded my nearly $300 purchase. I'm very disappointed with Best Buy's customer service, throughout the entire process. When I was originally shown images of the "delivery"--and mentioned that it was *not* my front porch that it had been delivered to, Best Buy emailed me back saying that their "internal investigation" said that it was in fact, my porch. I had to email Best Buy a number of times with visual evidence that the package was not delivered--and like I said--I still have not received a refund.

My last robot was a cheap onde, few resources. That one do everything I NEED!