Customer Ratings & Reviews

Posted 3 days ago

Hi JOHNR,

Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test

If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.

You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.

In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.

If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat). LiveChat and additional support resources are also available through the Support link on our website.

~ Samsung Advisor