
Rating 4.5 out of 5 stars with 1020 reviews
4.5- Space (148)
- Family Hub (66)
- Refrigerator Size (47)
- Smart Features (40)
- Capacity (37)
- Ice Maker (113)
- Cooling (13)
- Shelves (12)
- Door (7)
- Fingerprint Resistance (4)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 4 out of 5 stars
Nice Smart Fridge
This fridge is so fancy! We didn't really need a fridge that we could play music on, read recipes, write notes, and watch movies on, but it is pretty cool! We like changing our pictures on the screen to fit the season/occasion. The speaker is quite good. It wipes clean pretty easily (though scratches do stand out ) and there is plenty of room in fridge and freezer. I have only a few minor complaints: first, we don't like the chime that goes off when the fridge door has been open too long (maybe this can be turned off, haven't figured out how yet). This is especially annoying if you have your fridge linked to the Samsung app-you'll get an alert on your phone. Second, you can't take the drawers out without completely taking apart the inside of the fridge. This makes it really hard to clean. The third thing that we don't like is the inability to change the shelf height. We are used to milk fitting on the top shelf, but a half gallon only fits in the door. A liter of soda, tall water bottle, or wine will not fit either- they must be laid down. Other than these 3 things it's a great fridge.
This review is from Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
Posted by Annice41
- Rated 5 out of 5 stars
Love love love
I can’t tell you how much I love this fridge. Today I shopped off the grocery list on the app. It’s so convenient being able to make list on the fridge whenever we think of something. It’s so neat being able to see what’s inside the fridge, so fancy being able to connect my calls and music to the fridge and so super cool that we can sit at our counter, eating breakfast and watch Mickey Mouse clubhouse on the fridge. Samsung appliance through my home. Fridge even tells me the mode those appliances are in. Including our 82” tv. You won’t regret buying this. I got it on sale too!
Posted by Mila
- Rated 1 out of 5 stars
DO NOT BUY!!!!
We replaced all of our appliances within the past year (w/d, fridge, stove, dish). Terrible experience with all deliveries/installations. All products are working fine except the fridge! We have had nothing but issues with this fridge since purchasing. 1st fridge broke, 2nd fridge arrived completely damaged out of the box (didn't even install), 3rd fridge dented at installation & broke 4-months later. Dented door was supposed to be replaced, never heard back or replaced. Ice machine also not the best. Constantly got stuck. 4-months later the fridge completely stopped cooling overnight. Had to toss everything. 2-days later, the fridge notification came on the screen stating it was not working properly. Not helpful when the contents are already ruined. Best Buy tech came out to repair. Unrepairable. In order to get a refund, I had to reach out to Samsung directly. Samsung said they have to send their "authorized dealers" to deem the fridge unrepairable. THREE additional repair trips out and replacing ALL possible parts, they are still refusing to refund when I called for a status update. They want to send another repair tech out next day without notifying me to replace a part that was already replaced. ONE month later, 4 repair trips, hours of my time off work wasted, daily grocery trips to feed our family of four, still resolution/refund, and a broken fridge. I have been more than accommodating and have yet to hear back from a supervisor.
This review is from Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel
Posted by Julie
- Rated 5 out of 5 stars
Techie refrig and fun to use
Great Refrigerator! Not a whole lot of bells and whistle‘s inside with special trays etc. but does exactly what a refrigerator should do the icemaker works well the water works well the green on it is fantastic and the family hub is been easy to use intuitive as well as easy to set up in integrate into the family. Great to be able to put pictures up on the screen kids had a lot of fun drawling. The ability to make shopping list and to do list as well as have calendar events popping up on the screen are really nice. Of course you don’t need to have a TV screen on your refrigerator but, it’s a lot of fun and definitely makes a statement in your kitchen. The fingerprint resistant stainless steel is very nice in has been the easiest to clean of all the stainless refrigerators we’ve had. Refrigerator arrived with some cosmetic damage. however, Best Buy has been fantastic to work with in getting this swapped out. there delivery team was great and their customer service on the phone exceptional. Have had not the best experience dealing with Lowe’s and their customer service team but in dealing with anything related to a large appliance at Best Buy we have had nothing but excellent experiences we also have a wall oven from Best Buy and their customer service his head and shoulders above Lowe’s customer service won’t buy from Lowe’s ever again but absolutely will be shopping with Best Buy for all large appliance needs in the future.
- Rated 5 out of 5 stars
Family hub is a plus.
For the few days i have owned the refrigerator, i must say it is doing well. The look fits well to our kitchen and my daughter enjoys the family hub. Well see in the long run how well it performs.
Posted by R4Z4N