Customer Ratings & Reviews

The fridge is wonderful and has plenty of room. I like the inside details, the lightning and the fridge zone separation. The only thing that is not as good as I was expecting is the screen. The screen is nice but sometimes lags when you open some apps. It allows you to connect Alexa, ring and other features with the family hub. You can see your energy consumption which is a nice feature through SmartThings app. My family and kids love the automatic doors.

We bought the Samsung Bespoke Refrigerator mainly because it has a giant screen on the front — which, let’s be honest, we immediately turned into a Bluey and Spidey theater for our grandson. The speaker on the fridge itself sounds like it’s trying its best, but thankfully you can hook up a Bluetooth speaker and suddenly it’s like Disney+ Live in our kitchen. We’ve had it for a month, and so far we’re loving it. My wife likes to pull up YouTube cooking videos on the fridge… even though she still doesn’t actually cook. So the refrigerator is learning a lot, even if we’re not eating any better yet. Five stars for now — crossing our fingers it lasts longer than our last Samsung “for trade” (or as we called it, “for trouble”). So far, so good!

Spacious, good morning, very functional and great brand.

The Samsung Bespoke 4-Door Flex Counter Depth Refrigerator is a game-changer for any modern kitchen. The AI Family Hub+ is a standout feature with its large 32" screen that brings a ton of functionality. From streaming music to controlling smart home devices, it really does keep you connected. I particularly enjoy using it as a slideshow for parties, adding a personalized touch to events at my house. The color customization is a fun touch that allows me to change the fridge's look whenever I want to freshen up the space. The AI Vision Inside is incredibly helpful—it automatically tracks what’s in the fridge, so I can check my inventory from the grocery store with ease. The Beverage Center is another fantastic feature, especially the AutoFill Water Pitcher, which I love using for infused water. Plus, the Auto Open Door is a lifesaver when my hands are full, and it's great that Bixby can assist in opening the doors too. Overall, this refrigerator blends convenience, style, and technology seamlessly, making it a perfect fit for my kitchen."

I’ve had the refrigerator for a month now I love it had to update program in once and that called for me to unplug the refrigerator which if I was alone, I would have to pull out the refrigerator to unplug it and then plug it back in. There should be something on the screen to restart it. That’s the only downfall but it’s my new toy. I love technology.

This is the 2nd Samsung AI hub fridge i have bought in 3 years. I bought one for another house, so i knew what to expect with this one. I bought a counter depth this time. The technology is even better than the previous one i had. The only thing that is different is the water pictures are smaller than the previous models. I love the automatic door open feature as well as the camera system. I am able to keep an eye on my entire house while standing in front of my fridge. I have access to every camera i have hooked up. I can't go on enough about how great the technology is on this fridge.

We absolutely over the white glass of this fridge. It fits right in with our design aesthetic. The integration of Alexa and all the features are great. It’s definitely a show stopping and major conversation piece.

excellent refrigerator, it really is the best on the market, apart from preserving food, it is incredible how it looks in the kitchen, with a beautiful smart screen it can monitor all the smart equipment in your home, very easy to configure, I recommend 100%

Very nice fridge w/ latest technology, good cooling system , attractive

This is an awesome refrigerator its expensive but it’s worth every penny.

We love it! I do recommend washing the water pitcher often! Even if it’s no fruit in it…mold grows!

Nightmare experience and it isn’t even over with!!!! We ordered the standard size to be delivered 11/30 and had to exchange for counter depth (which was an additional $1200). During the original delivery there were many issues that caused damage to the exterior of our home. Waited the 10 days (12/10) for the exchange date (without a refrigerator in our kitchen) for them to call us same day of delivery and tell us it was back ordered and we weren’t going to be getting a fridge. I made them take the other fridge as it didn’t fit in our home (left outside by first delivery company so we spent $100 in tarps to cover it) and they pushed our next exchange date to 12/23..we continued without a refrigerator in our home. 12/23 comes and they bring the fridge but they break a wire in delivery. Customer support told us to accept this one and have a tech come out. Tech comes Friday 12/27 and within seconds sees he cannot fix it and has to order a new door replacement. Door appt is 1/7..he suggested we request another exchange because there were many issues with the fridge (constant door open sensor, temp for freezer reading 50F and more.) that he can’t guarantee will be fixed with the new door. I call to set up exchange and the woman tells me it’ll be 1/25 until we get one. I said no find me one sooner and she tells me she can have one to me before the end of the year, this phone call was 12/27 so that was what we wanted. Told me someone would call me in 24-48 hours and no one ever called. I called back on Monday 12/30 only for them to tell me she didn’t actually do anything and now we can’t get the exchange until 1/28..we have not had a fully functioning refrigerator in our kitchen since removing our old one on 11/30!! This is ridiculous. The contact that gave me her direct line won’t answer my calls and I’m not even getting angry at her I’m just frustrated now! And now it’ll be 4 days of missing work to deal with this issue….will we ever get this fridge fully working or a new one?!?!

Thank you I like Samsung storage and design. The price is good.

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New fridge came with a small dent on front panel. Otherwise great fridge !

Do not use Best Buy’s delivery service. They have messed up every delivery and multiple times. They destroyed a 85 inch TV, they messed up the refrigerator and couldn’t install it, the same with the dryer which both fridge and dryer on number two and three respectively. They messed up my neighbors refrigerator delivery, which he had to pay private entity to take his other way because the delivery people are awful at best and intentionally incompetent and rude. It’s sad because I really like Best Buy but I won’t have anything else delivered and probably just buy someplace else. I still haven’t received the refund from my refrigerator which they brought the exchanged refrigerator and took away the one that was delivered a month ago because it didn’t work and Best Buy requires you to buy the other refrigerator even if they’re exchanging it for you so I had to buy a second refrigerator And now the one that they took away his lost This delivery service is gonna put Best Buy out of business. I hope not but they will.

I love my Samsung Fridge, especially the 27" touch screen. So why the 3 star review? Because it's pretty limited in what you can do with it. It has issues connecting to local websites Ex. HomeAssistant. You can only install a limited number of Widgets/Apps on it, and by limited I mean they barely exist. They have also discontinued some of the features that were selling points like the AI vision for what's in the fridge. They have limited support for things like your doorbell cam or home automation. Doesn't support Reolink (currently or that I've found) menus could be easier, Bigsby seems limited in what it can do with the other devices (Stove/Dishwasher) at least it does not explain them well or offer options. "Turn on the Oven light", I can't do that, Turn on the Range light, I cant' do that. After 3 or 4 extra trys the you might hit the right command to do it. I like the 4 doors, the drink center, the different types of ice, the white glass doors don't show finger prints. The doors can open with a touch if your hands are full. It's a great fridge, but.... They really should have done better on the built-in beautiful touch screen. They can easily update this at any time. Sadly the pending update removes features. So, happy but disappointed.

This fridge has been one of the best upgrades to our kitchen. The storage space is huge and laid out really well, so everything is easy to organize and reach. The cooling is strong and consistent, and the freezer has plenty of room without feeling cramped. The smart screen on the front is way more useful than I expected. Being able to play music, check recipes, see what’s inside without opening the door, and leave notes for the kids is actually super handy. The whole fridge runs quietly and looks great in the kitchen. Overall, it’s the perfect mix of modern tech and solid performance. Definitely worth it.

Have bot gotten fridge yet looks cool. I think i will really enjoy the tech features amd being able to watch things. I like how it hooks to google.

The Samsung Bespoke 23 cu. ft. 4-Door Flex in White Glass is sleek, modern, and highly functional. The Family Hub makes managing groceries easy, and the counter-depth design fits perfectly. Flexible compartments, great beverage center, and smart features combine style with convenience. A statement piece for any kitchen! ✅