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Doug Posted
We recently moved home and installed all new appliances in the kitchen from Samsung including the 36" Range Hood in Stainless Steel. The hood really completes the look and feel of the kitchen and I really like that Samsung added Bluetooth connectivity although we unfortunately needed to remove the Wi-Fi module from the cooktop as due to an insufficient counter depth. The hood is extremely powerful and the lights are bright. It would have been five stars if there was an option to dim the lights but that doesn't appear to be possible.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
True12 Posted
I bought a Samsung cooktop and the hood in black stainless steel. The black color comes off if while cooking hot food splatters. Samsung doesn’t return calls and won’t replace it. Don’t buy this product.
Posted
Hi True12,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung hoods. We apologize for the inconvenience with the hood color coming off. We will surely notate this feedback for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
How to clean your Samsung range hood and vents:
https://www.samsung.com/us/support/answer/ANS00089383/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NK36N7000UG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395666
Thank you for choosing Samsung. Have a great day.
-Trisha-
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LooksGreat Posted
Great hood, does a really good job of eliminating unwanted odors. Like feature of syncing to cooktop. Light is really bright so you can see food. Well built. Only issue I had was cleaning residue from protective plastic. I took about 2 hours to clean it all off.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Matt Posted
Good hood, very strong and good lighting. Had it installed for a month, so far happy with the purchase.
Whitetb1 Posted
Great hood, does a really good job of eliminating unwanted odors. Like feature of syncing to cooktop. Light is really bright so you can see food. Well built. Only issue I had was cleaning residue from protective plastic. I took about 2 hours to clean it all off.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
RonBM Posted
Have been operating his hood for about a month. It seems to be performing excellent and I love the features like it connecting with our cooktop so the fan comes on when a burner does. Great design and simple operation.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
RonicaW Posted
We are building a new house and was not real sure how it would it’s great, not loud and it works great. We vented to the outside works great!
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
jennysings Posted
Pretty loud vent, but it works. I don’t know how to connect it yet to my Samsung cooktop, can’t find it in the app, Careful when you touch the vent opening. They easily came off and fell on my induction cooktop. (Ack! Not covered by warranty or geek squad.)
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Posted
Hey, jennysings. I would like to help with this. Here is a link (https://bit.ly/2RX9ZGl) that will provide you with troubleshooting steps on how to connect your range hood to Bluetooth. Thanks for letting Samsung be apart of your family! ^Ash <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
DLFatman Posted
Works well, great looks, spendy. Was only decent hood we could find in Black SS. Can synch with stove top to turn on and off
Ryan Posted
Recently did a renovation and bought this Samsung vent to match with the rest of our Samsung products. It looks great and works well. Basically everything i asked for with a timer and light. I haven't tested out the bluetooth connection yet though as i haven't needed to use it. Highly recommended.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
KevS Posted
We purchased this hood along with a new gas cooktop. The Bluetooth feature is pretty nice, although it seemed a bit silly. I do like how the fan comes on whenever a burner is lit. The lights are nice and bright, but not harsh.
Johnston Posted
A little bit too pricy but quality is great: quite and effective
blurstbuy Posted
This hood, by all accounts should cost half as much. Other similarly styled hoods with similar specs (cfm, etc) cost ~400. The only additional feature or spec is the gimmicky bluetooth connectivity which simply turns the fan on automatically when the stove turns on. We intended to mount this hood such that it vents out the back. No one at best buy, nor the 3rd party installer realized that this hood requires an adapter kit to vent out the rear. So, despite having had someone from the 3rd party come out ahead of time, the installers showed up without this part (I blame both companies) and so it could not be installed. The kit allows you to reposition the motor inside. Further, the installers tell me that unlike most every hood out there, this one vents out of the middle of the back, instead of closer to the top. Probably a difference of 4-6". Since we are replacing an existing hood and not doing a total gut of our kitchen, the vent duct and the hole in the hood do not line up. Best Buy still has not reached out to remedy the situation that happened 4 days ago. I plan on returning this hood and purchasing one that costs less, performs the same, and uses a more standard vent location.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Posted
Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for your feedback to the installer / technician.
Reference Number: 1144675938
Have a great day.
^Charles
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NatM Posted
Looks really nice, works great. I like the overhead lights as well. I would definitely purchase this again if needed.
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Posted
Hello NatM! Thanks for your review and being a Samsung customer! ^Ty <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MDSA Posted
Great product. Bought for new construction. Love the Bluetooth compatibility feature with coordinating cooktop.
Suhaskt004 Posted
The hood with the cooktop on looks great in my kitchen. The SmartThings app is a great way to connect and use this product. It’s quieter and more efficient than my older range hood
This review is from Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
lrlar1 Posted
I finally got it installed and it looks great and works even better. The lowest setting is pretty quiet and suction is great.
LisaW Posted
Great love it. Would buy again . Would recommend it .
zM8Ms2020 Posted
Samsung Venthood is quite beautiful with powerful vents to absorb all cooking vapors.
BDB72 Posted
Great Product! Looks great! Works great! Could have a little better lighting imho, but very nice!