Customer Ratings & Reviews

Even if I haven not been able to explore all the features all what I have seen so far has been great, seems to be very efficient, energy saving, clothes come out really clean, not noisy and been able to connect it with wifi is simply great. If I was ask about to recommend it I wouldn't have any doubt to do so.

I bought this washer because of it's capacity and the stainless steel drum and it is compatible with stacking. It is rich in features. This washer and the dryer we bought stacked perfectly. In theory you can operate the dryer from the washer controls if you purchase the optional communications cable. May buy that at a later date. My wife and I are both tall, so using the dryer control isn't an issue. She is so excited, carpets we used to have to hand wash in the bath tub came out like they were brand new. This washer is awesome. My only complaint is the music it (and the dryer) plays when done cannot be changed or turned down (very loud). You can turn the sound off or on, that is it. If you are monitoring it's status on your phone, I guess turning the sound off would be okay. Both washer & dryer were easy to get onto our network. Note: washer & Dryer can only talk to one phone via WiFi. If you have space (depth) constraints, invest in a set of stainless steel braid right angle supply hoses before trying to install the new washer.

Amazingly space and energy efficient, quiet running.... all around great buy!

This stacked beauty is effortless laundry care. Saves space. Saves money. Saves time. Easy to use preset functions. WiFi features. Sings a pretty little song when the load is ready to dry!

I absolutely love this item I have had it over a year now and it's the fastest and most thorough with all fabrics! I definitely recommend!!

Expremely easy install. Works on the Smart Things app. Little bit if a pain turning the Smart link on and off all the time to open the door.

We have both the washer and the dryer perfect for getting the job done and works amazing.

This washing machine is a total piece of garbage. It broke within 3 months of regular use (1-2 times per week). Water and black powder constantly leaking under the unit, insanely loud banging and clanking noises and during the spin cycle, the front panel buckling out and warped. This all happened while I was just doing normal loads of laundry (in a manner no different from what I did with my Bosch washing machine for 11 years prior, which unfortunately reached it's end-of-life). I spent over 5 hours with 6 different Samsung reps (including supervisors) but Samsung still refuses to honor their warranty. Best Buy came out and took a look since they did the installation (thanks Best Buy!) and said that the counter weight broke in half and a bolt was sheered likely due to improper assembly—but hard to prove. The repair people said they get calls to repair Samsung more than any other brand—no surprise there. Avoid Samsung and this washing machine at all costs!

The overall order and delivery time took about 2 months, which was the only disadvantage of this online order. However, Best Buy was the best option given all options such as locality, in-store, online, delivery, total installation and financing options.  The total installation time took about 25 minutes after delivery. The standard washer/dryer cycle takes about 45 minutes, good for regular clothes and bedding. This washer/dryer set presented the best value in style, space utilization, and compactness. If stacking this unit I would advise ordering the SKK-8K kit ahead of the delivery time.

Washer is good, but the product description was false. I have tried many different ways to contact Best Buy and describe the damage and missing parts that does not match their own definition of "excellent" condition. Still have not received a single response. The condition was fair at best. It's not easy to return a washer, so I'm holding out hope I will hear something back before having to return to a store. At pickup the item was fully packed making it very difficult to fully inspect before transporting home.

We love this washing machine! The steam and self clean features are great!

We just bought these and so far its amazing, I was even able to connect it to my phone so i get an alert when my laundry is done. I have it set up on my sons pbone because he always forgets his laundry in the washer and he has to re wash it. Love it!!

This product did not wash the clothes well, stains and odors still lingered. It was always off balanced. Not reliable and very loud. Overtime it sounded like an airplane taking off. I always buy Samsung, but this one is by far my worst experience.

I love the washer. It is super quiet. I just have to get used to the front load feature. Once you start the cycle, you can’t open the door in case you forgot to put something in.

Do not buy. If you do, I would suggest buying the Best Buy warranty. The manufacturer warranty is horrible. After having the washer for 2 years, the counterweight stubs snapped and the bolts holding it sheared off. This resulted in a leak while also coming with a $900 repair bill. Samsung knows this is a common problem with these washers and has done nothing about it. This review is not towards Best Buy but to the actual product and manufacturer.

I love this washer so far! It has intuitive settings, and I was able to connect it to my phone to easily view the status!

We have had this set for only 17 months and the washing machine completley destroyed itself last night. I heard a loud banging sound and went in my garage to find my washer dancing! After my husband took the dented now and completley ruined feont off we found this! Parts are not available for purchase either. Now i have a rather expensive, large, useless paperweight! Save your money and don’t buy Samsung aplliances!!

I love it, it is very easy to use and practical with other Samsung devices, I just love it!

Good buy,easy to use and I can control from my mobile phone

I absolutely love my new washer & dryer. They work well, and the sheek look is an added bonus.