Customer Ratings & Reviews

Been a Samsung customer for many years in many of my electronics, but this AI Laundry machine is amazing.

It’s good quality and I’m happy with this staff !!!

The auto dispenser tray started leaking detergent the minute I filled it after about 2 months. It's been almost 4 months now and Samsung still hasn't fixed it even though I know what the problem is. The seal is missing from the dispenser pump. I even provided a picture. Now the softener side is doing the same and the seal is missing.

I upgraded to the Bespoke washer specifically for the AI OptiWash and the Auto-Dispense system, and it has genuinely changed my approach to laundry. No more measuring detergent or guessing the cycle. My favorite feature is the AI learning: I run the Towels cycle on Extra Heavy soil a lot for my bath mats, and the machine learned to put that cycle right at the top of my list. The Extra Rinse option on the Towels cycle is fantastic—it gets all the soap residue out of my thickest items. If you hate the front-load washer smell, this one solves it. I made sure to enable the Auto Open Door feature (you have to set it on the machine itself, not the app!), and it opens automatically after the cycle to air dry. Yes, I still do a quick wipe of the rubber gasket—but that tiny effort is a small price for a drum that always smells fresh. This is a true 'set it and forget it' appliance that deserves every bit of praise.

We had a previous version of these Washer / Dryer. They have been running for 6 years now without an issue. We needed new ones for a new home and these were our choice as they now include not only technologies like AI optimizations, touchscreen and well connected notification system, they also have physical options like Auto detergent dispense in the washer. Looking forward to see if they continue to be as reliable as our old ones.

I purchased and used this machine for about a week. The aesthetic of this washer is truly beautiful. Ours was Ivory with the Dark Grey Top. It did an excellent job in washing clothes. We actually had some Dog blankets that had been in a bag for a very long time (We have Bullies.. We have taken used Dog Blankets to the Laundry Mat in the past and after being washed they still had a slight smell + Further Note: I have been told I have a nose like a pregnant woman) But after washing those Dog Blankets in this Samsung Bespoke (Allergy Setting), there was no Smell of Dog at all. That right there was impressive... But along with that no strong scent of detergent either. This is probably a result of the automatic detergent dispenser.. which is actually pretty cool and seems very efficient or economic in the amount of detergent it uses per wash. Ultimately I did return the wash machine for a different Brand... My only slight complaint is the machine seemed louder than my previous Electrolux (2016/2017 Timeframe High End) and it is louder than the Wash Machine I ultimately decided to go with! And although I rate this at about a 4.75 my new machine I would rate at 5 Star! Hope this Helps!

Loving the auto detergent and fabric softener dispenser! So relieved to have a washer with steam setting again. About 20 loads in. Cleans very well so far and large capacity. Enjoying that I can customize the loads or just select one of the wash settings and go. So easy.

The washer works flawlessly. Very sleek design and notifications pop up on my televisions when it is done.

Very large capacity, it was easy to setup, I love the auto dispense option so I do not have to fill the washer every time with detergent and softener.

Works great. Love the high tech features. I want to get the dryer to match. I can even answer my door while wasning clothes bc it connects to my ring camera!

The Samsung washer cleans very large amounts of cloths or bed toppers and is very quiet. The screen settings are very easy to set-up by going thru there step by step process.The display is big and easy to read. The detergent compartment holds lot of fluid for multiple washes

Love it! So many features and different wash cycles. WiFi connection is great. You can play music etc from the machine while washing.

I recommend you getting this washer, no issues, love the style it’s a Tesla in washers.

This washer is worth investing into very easy to handle and washed your clothes very good I recommend it to everyone

Easy install, works like a dream. Very high tech needs wifi to run and update.

Able to effectively wash a large amount of clothing or bedding in a short time. No musty smells and very clean laundry.

Very good item，It completely met my expectations, and I'm very satisfied with it!

Nice washer machine, bought it for my parents and they love it

Awesome product, would highly recommend ! Color is perfect

Game changer. My wife absolutely LOVES this washer.