Customer Ratings & Reviews

Posted 1 year ago

Hi KristenM,

Thanks for your review! We’re so glad you’re enjoying the Modern Frame Design and Wireless One Connect on your Frame Pro. With customizable bezels and no tangled wires, it’s the perfect blend of art and technology. Whether it's on or off, it enhances your home with seamless elegance. Thanks for choosing Samsung!

If you ever need assistance – whether it’s optimizing your settings or anything else – reach out to Samsung Support at 1-800-SAMSUNG (8 AM – 12 AM EST, 7 days a week).

You can also visit the Samsung Support page online to:
• Chat live with an expert
• Find manuals, software updates, and warranty details
• Register your TV for easy support, exclusive promos, and more

Enjoy your new Samsung TV!

~ Samsung Specialist

Posted 10 months ago

VictorV,

We’re sorry to hear you haven’t received your TV yet. For delivery-related concerns, we recommend following up directly with Best Buy for assistance. We hope the issue is resolved quickly.

Once you receive your TV, if you have any questions about setup or usage, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available via the ‘Support’ link on our website.

~ Samsung Specialist

Posted 1 year ago

Hi Marcel,

Thank you for sharing your experience with your Wireless One Connect. To ensure optimal performance, please keep the following in mind:
• The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions.
• It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals.
• Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls.

If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.

To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.

If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may need to manually pair the device:
1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair
2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue.
3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it.

Also, please ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.

~ Samsung Specialist

Posted 1 year ago

BruceF,

Thank you for sharing your experience, and we appreciate your patience as you await your service appointment. If you need any additional help after the service is completed, Samsung Support is here for you. You can always reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket

~ Samsung Specialist