Customer Ratings & Reviews
See more imagesSamsung - 85” Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
- Model:
- QN85QN990FFXZA
- SKU:
- 6613463
Highly rated by customers for:
Customer reviews
Rating 4 out of 5 stars with 6 reviews
Top Mentions
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would recommend to a friend
- Rated 1 out of 5 stars
Disappointing Customer Experience
Solo Posted
I recently purchased the Samsung 85-inch flagship television through Best Buy at a discounted price and was shocked to discover that the customer experience was substantially different from what a consumer would receive when purchasing at full retail price. What was not made sufficiently clear during the buying process is that this product was fulfilled through a third-party vendor. Once the purchase was completed, it felt as though Best Buy stepped away from the transaction, leaving me to resolve delivery and service issues on my own. Unlike similar premium television purchases that often include or offer white-glove delivery and installation options, I was required to seek professional installation independently at an additional cost of approximately $300 to $500. For a television of this size and price point, I believe customers should receive the same level of service regardless of whether the item is purchased at a discount. To make matters worse, my television arrived damaged out of the box, apparently from the third-party vendor's warehouse. The experience that followed was frustrating, with limited accountability and customer support from Best Buy despite purchasing through their platform. If you are considering this large flagship TV, I strongly encourage you to investigate who is fulfilling the order, understand the installation requirements, and be prepared for potential additional expenses. The television itself may be excellent, but the purchasing and delivery experience was disappointing. As a long-time Best Buy customer and technology buyer, I expected a higher level of service and accountability. Unfortunately, this experience fell well short of those expectations. Signed, A Long-Time Best Buy Customer and Tech Enthusiast
No, I would not recommend this to a friendThis review is from Samsung - 85” Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
- Rated 5 out of 5 stars
Excellent tv!
Pammy Posted
This tv is very nice and displays movies and shows like no other tv I’ve owned.
I would recommend this to a friend - Rated 5 out of 5 stars
This is a good one
MATTNPHXAZ Posted
Awesome TV. Incredible picture. Samsung rules all TVs.
I would recommend this to a friend - Rated 3 out of 5 stars
Not good
Tone Posted
Picture is beautiful, but the wireless one connect box loses signal, the remote has issues, it won't stay changed, im going to send this one back also ,hopefully the 3rd time is a charm.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Tone,
Thank you for sharing your experience with your Wireless One Connect. To ensure optimal performance, please keep the following in mind:
• The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions.
• It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals.
• Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls.
If you're seeing a message that says "Wireless One Connect is disconnected", this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve this issue, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment:
o Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
o Carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may need to manually pair the device:
1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair
2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue.
3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it.
Also, please ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To resolve the remote issues you've mentioned, we also recommend trying the following:
• Reset the remote by pressing and holding Return + Enter (center pad) for more than 10 seconds.
• Then, re-pair the remote by pressing Return + Play/Pause simultaneously for 5 seconds until the TV confirms it’s connected.
• Check your current battery level by going to: Home > Settings > All Settings > General & Privacy > Remote Control
You can also use the SmartThings app on your phone as a remote. Once your TV is connected to SmartThings, you’ll be able to change channels, adjust volume, and navigate menus just as you would with your physical remote.
If issues continue after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
- Rated 5 out of 5 stars
8k Samsung 85” TV
BerniceG Posted
The AI capture s the ability to reflect 8k capabilities.
I would recommend this to a friend - Rated 5 out of 5 stars
Samsung TV
chapa Posted
Very nice TV. The quality outweighs the price of $8,000.00 ++ The only thing I am not hung up on is the remote; it seems like a lower-class remote for its quality, price of a higher-end TV.
I would recommend this to a friend
