Customer Ratings & Reviews

Buyer Beware. Check out other reviews before purchasing. The refrigerator section keeps cold. However, the bottom freezer does not keep meat frozen. One side of the freezer keeps the meat thawed rather than frozen. The ice machine started malfunctioning. I called Customer Service number and spoke with Belinda. However, I did not get a response as to when technician would come to inspect ice machine for the larger cubes. Eventually, I turned ice machine off for a day and restarted machine. It did a factory reset and now ice machine is working again. The review guidelines state I can not speak about delivery service since the review is just about how the Samsung French Door Flex Fridge functions however, I purchased my charcoal black panel back in July to arrive 8/5/25. I have had Customer Service reach out multiple times stating they cannot deliver due to inventory. I’m still missing my panel.

I loved the choice of panel. It looks super nice. I am still figuring out what product I can clean it with. I don't want it to get damaged or stained.

the instillation was good and no damage was done when being delivered

I love these. The color was perfect and they were easier to install than I expected.

Choose this look because it was different from the stainless steel. Looks good on the refrigerator, easy to clean.

I really love the essence of the white glass. It add up a sophisticated sensation to my kitchen!!! I’m so happy I made this purchase!!

Looks nice on the refrigerator. Door panel make it looks very different from other bespoke refrigerator

I have been so frustrated by this entire process! I ordered our fridge in February we received it on May 14th minus the top panels and my $150 in gift cards I received with purchase were canceled so that was a slew of phone calls to sort out itself. Then today I thought the top panels were arriving but turns out it’s only 1. Lucky for me the nice tech that was on his way said he would just combine the appointments and come with both panels next week. Here’s to hoping they arrive as I’m really over making phone calls. I spoke to a very sweet lady named Dawn with customer service. I feel like I’ve earned a $400 gift card after having all the issues I’ve had to deal with. It’s been pretty disappointing.

Awesomeness. This was perfect. My fridge looks great

Color match was spot on with existing panels. I’m glad we chose this color.

The color is beautiful and the finish makes it so that you don’t see fingerprints. I’ve had this on my fridge for over a year and have no intentions of changing it any time soon. Photo does not show true in person color, definitely more rose gold in person

It took more than a month from the time of our initial Bespoke fridge delivery date to the time when the panels showed up to go on it. However, they easily snapped into place and the final product looked great viewed from the front. However, my wife did not like like the appearance of the protruding portion of the fridge from the encasement as viewed from the side as it was black. I was able to remedy this by acquiring some wide white magnetic tape (ordered online from Amazon) and cutting strips to fit the sides. The final product was more aesthetically pleasing for our white cabinetry kitchen. Surface is easy to clean.

Love this system!!! I got white because I couldn't change the color on the top where the computer screen is. Otherwise I would have gotten the light blue

Love them.. i want more colors. They cwme really quick

It’s been a great moment to get help from Best Buy even though there was a little glitch.

Im still missing one door glass sinse april and i was suppose to get it in August and now they are telling me will arrive at the end of November

Excellent product, and always receive great customer service service and products from best buy.

My wife and I absolutely love this refrigerator! We set out to replace our 12 year old Samsung and had the snack/deli drawer as one of our must haves for the new fridge. We also wanted an efficient way to fill up our water bottles as we felt we wasted a bunch of time waiting on our existing water station to fill. The beverage center in the bespoke fridge is nothing short of amazing. Quick, filtered and perfect temperature. Comparing to other fridges with water/ice supply in the doors, we felt the beverage center still took up less space. Other manufacturers have what looks like an astronauts backpack in the door that takes up a bunch of space. We’ve already used the beverage center more than enough to justify it. As if that weren’t enough, the craft ice and the AI/TV just top the cake for sure. We are excited to put the SmartThings app to use and build recipes based off our ingredients, search ingredients in our fridge from our grocery store, or simply listen to some Spotify while we spend time cooking in the kitchen. We do have the automatic door options enabled but haven’t used them too much to be honest. Our kitchen is still brand new but the Samsung appliances have not disappointed at all.

We purchased the black panels and have received three out of four of them due to a delay on one of them. My husband installed the panels and said it was very simple with a good design. It took him a very short time to install. We love the look of the black panels!

This fridge is huge and nice looking. I get so many compliments on it. Love the water pitcher, the ice trays and the beverage drawer. Very happy.