
Rating 4.3 out of 5 stars with 132 reviews
4.3- Large screen (29)
- Camera (9)
- Best phone (5)
- Design (4)
- Foldable (4)
- Battery life (13)
- Durability (5)
- Price (5)
- Heavy (3)
- Case (2)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 2 out of 5 stars
Don't buy if you had a Note20 Ultra. I returned it
If you had a Note 20 ultra do NOT buy this phone. I bought this thinking it would just be the note experience in steroids. Boy was I wrong. So first thing I'll address is the screen size then I'll talk about the pen. Opening the phone to have a huge screen is pretty cool when watching movies and stuff. But the aspect ratio is totally different than your apps, so you still have a thin view of your favorite apps. You CAN make the apps do full screen, which sounds great. But, when you do full screen it basically zooms way in on the app and you can still only see as much content as you did with a smaller screen. Like instagram still only shows a little more than one post at a time. The front (closed) screen is about 2\3 what the note 20 screen is. Which sounds okay but when you realize you use this screen 90% of the time, it really is frustratingly small. Plus the pen (not included with your $2000 Phone) does not work on the front screen. So now let's discuss the pen and Samsung case. My 5 year old could design a better case out of playdough. Not sure if all of Samsung just stopped doing R&D, but it takes about 5 minutes of use to tell how nonfunctional this case is. You MUST use 2 hands at all times with that case. If you do selfie mode with the case, the flap is completely in the way which prevents you from being able to take selfies with the better cameras. But you have to buy the case to get the pen ($65 set). The pen fits right into the case. But THIS pen is the "fold pen" not the "Fold pen pro". The fold pen does NOT have Bluetooth capabilities (air gestures, camera shutter, slide show control, etc). It's basically an over priced stylus. If you want those features you have to pay $100 for the pro. But wait! Don't go by it yet! The Pro is like an inch longer than the actual z fold phone! Meaning there is no case for it. You have to keep the stinking thing in your pocket like a 90 year old English Professor. It makes zero sense. I gave it 3 stars because it's still a decent phone if you have never had a note. But for Samsung to charge 1899+tax plus $100 for a pen is absurd. If you are switching from an iphone you will love it. I went back to my note 20 ultra.
Posted by RealDadRealtor
- Rated 2 out of 5 stars
Don’t buy foldables as of now
Gave it 2 stars as I bought a $1700 phone back in 2022 and it broke (screen does not switch on) within a year. Thanks to BestBuy protection plan, we were able to get a replacement for $99. It break once again couple of weeks ago. The protection is no more so now I have a broken phone within 2 year worth nothing. Samsung gives nothing back I.e. trade-in for a screen which does not work. The only option was to trade it into Verizon where they still give something for this broken phone.
Posted by NitinB
- Rated 2 out of 5 stars
Camera problem with my Galaxy Fold 3
I got a new Samsung galaxy Fold 3 from Best buy but the phone had a little problem from the company that produces the phone but no problem with Best buy because they returned it ASAP.
Posted by MAXDEGREAT
- Rated 4 out of 5 stars
Unique and powerful phone with limited accessories
I've had this phone since release day and overall, it's been pretty good. There are some quirks and some weird app scaling issues here and there, but overall it's been enjoyable to use. I've always gotten compliments on it when taking it out at client sites - they always seem interested in it and ask what type of phone it is. It has plenty of storage and a slew of features. The camera array is disappointing coming from a Note 10+ 5G which had the exact same camera system, but it's definitely usable overall. I do like the ability to angle the camera using the fold of the phone. Within about 10 months, however, my original phone started exhibiting failure of the front screen, a failed proximity/light sensor (this caused the screen to stay on during phone calls, leading to unintentional presses) and some random crashes. I've babied the phone since day one and never used it outside of a heavy-duty case, so I was surprised when these issues arose. I did get Samsung Care for it though, which is a first for me, and Asurion was very quick to get a replacement sent my way. I have been using that replacement since then without issue. The included inside screen protector is great while it's there, but failed quickly on both my original phone as well as the replacement, exhibiting a crease right down the fold. It appears to be more pronounced around the area where the keyboard shows up, leading me to believe it is exacerbated by finger oils or grime. Eventually I got rid of the screen protector on both, but that led me to discover issues with one of my bigger grips with the phone, and that is the aftermarket support: It's very lacking if you're looking for quality. I have been using the phone in a Spigen Tough Armor case since day one and I have warrantied the case once. Given the unique design of the phone itself, full coverage cases aside from the aformentioned model (cases that protect the hinge as well) are nearly impossible to find, and good quality screen protectors are even more difficult to find. I have tried models from SuperShieldz and Whitestone Dome - both TPU, both with their own slew of failures. I will reiterate that I am not rough on the phone at all. For what it is, it is a great device. I am sure the Z Fold 4 is better and I have heard that it has a much better camera array, but I will personally be returning to a more "traditional" style of phone once it comes out - something like the Samsung Galaxy S23 Ultra or whatever it ends up being named.
Posted by ShriverW
- Rated 5 out of 5 stars
Great!
Great phone if you need larger text, easier to see. Works great. Lots of storage. Videos and photos look great. There is a crease down the center when phone is open but it does not affect the screen and its barely noticeable. The phone is easy to use. The only problem i could see with it is....it is very fragile so if someone is not good with being careful, this is not a good choice. The battery does run out quicker.... i usually have to charge it again during the day at some point.
Posted by Review