It seems that I have the same issue as everyone else. I didn't realize it was such a problem so I hope I can spare someone from buying this. It seemed a really decent Chromebook at first. I was happy with it. Lightweight. 2 in 1. Had a pen, seemed great! Then at exactly 13 months, one month after warranty I opened by Chromebook just to use it and the hinge snapped and cracked the screen. After reading everyone else's reviews it's crazy that everyone is saying the same. That right after the warranty ended, it breaks, and I've never used foul play or dropped mine either. Really disappointed bc I paid a good penny for it. Not worth it for $500. So now it's not covered under warranty anymore and to replace the screen and hinge it'll be another $200+ ...so really not a fun situation to be in. I would spend your money on something more reliable.

I really did enjoy several aspects of the Samsung chromebook I purchased. Unfortunately in the end it just wasn't enough of a performer for my needs. Multitasking became difficult at times and there were little glitches with the screen in tablet mode versus desktop mode. I am not saying this is an issue with all of the laptops, just the one I purchased in particular. I thoroughly enjoyed the S-Pen and the ability to run Android Apps from the Playstore. Overall it was a good chromebook/laptop in general. I just opted for a more powerful model in the end due to my particular usage. I will say that while for the most part it was of a good build quality, there was a noticeable difference between the materials used for the top half of the laptop and a much lesser grade of material for the bottom portion/keyboard. Not sure if this is just a model difference, but I have used the other model and it does speak to a much better feeling of the overall quality when the material is all the same. Also the touch sensitivity when using the screen with your finger or even the S-pen was a notably unresponsive at times. It just seems to take a little more force/deliberate touch. All of these things are what led me to feel that while this is a good laptop with great features, it just wasnt worth the price point in my opinion.

We love our Chromebook. My son uses it to do homework and projects. This great product is so easy to use. We highly recommended this Chromebook to anyone that is looking for a laptop. Thanks very much for the great advice and recommendations Best Buy team,

My Chromebook is fabulous. Honestly I am not a techie so I really didn’t know what to look for in a chromebook however what stood out was the look, the size of the screen and price. I am very pleased with this product.

It was working well until this first week of November, the chrome book is hard to open. Tried to open it but the left hinge was broken. The left hinge went out of the left lower part of the chrome book screen. So recently we purchased a new one, I hope it won’t have the same problem.