Customer Ratings & Reviews
See more imagesCustomer reviews
Rating 2.3 out of 5 stars with 12 reviews
Top Mentions
- Checking this box will move you to the filtered review section.
would recommend to a friend
- Rated 5 out of 5 stars
Not the easiest to install but working great
Noel Posted
I got a new compact samsung fridge specifically because it offered this ice maker add on. Installing wasn’t hard but wasnt the easiest. If you go slowly it should be manageable. As a somewhat handy person it still took me about one and hald hours going very slowly and taking my time with the cabling. I also had to install a water line, drill the holes through the cabinets and then run through a water filter before attaching to this machine. That said after installing the machine has been making great ice the last two days. Be warned the first batches of ice take a while for the machine to get to the proper temp. Im talking like 6+ hours for the first batch. After the first two batches the ice is made far quicker. I saw a review saying the ice doesnt drop by itself. Not the case for me. Its possile the review was made for the first couple of batches which took forever to drop. Otherwise if this machine has any negative so far its that they didnt include a small scoop for the ice box
I would recommend this to a friend - Rated 1 out of 5 stars
ICEMEAKER INSTALL FAIL
GAIL Posted
We purchased a refrigerator and icemaker with install scheduled for 7/18/24. Prior to delivery we read everything about the icemaker and tested our water line for functioning and completed the checklist that Best Buy sent to us. The water line was functioning well. We were notified buy one of the delivery people that they would not hook the water line up because "it was plastic" (however, the line that it was to be connected to was plastic). No where did it state in anything we read, the checklist (sent to us by Best Buy) we completed or the invoice we received was there any info about needing something other than the functioning line we had in place. My husband heard the delivery people discussing the icemaker and heard them say they didnt know how to install an icemaker. One person spoke up and said he installed one on a GE years ago. This is a Samsung. They spent a great deal of time in the driveway attempting to install it reading the icemaker installation instructions, and then stated finally that it was complete and they brought the refrigerator in, plugged it in, and said it was ready to go. We connected the water line to the icemaker line. Later that day, the freezer cooled to freezing temperature, the "test button" on the icemaker showed that the motor function worked. The owner's manual instructions said to turn on the icemaker. We did not know if the delivery people actually did this, we did not see them do it. It was unclear what "on" or "off" was because the toggle button did not clearly state (one side had a white dot, the other didn't, we dont know which is on or off). We flicked the switch , (not knowing if we turned it on or turned it off), waited hours, and no ice. So we turned the switch to the other position, waited overnight, and no ice. This is not our primary home, and we are leaving today to go back to our primary home in NC so we will be turning our water line off and will try again when we return next week. INCREDIBLY FRUSTRATING!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
We understand that your overall installation experience can be frustrating.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the ice maker. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Rated 1 out of 5 stars
SAMSUNG Auto Ice Maker Kit - not working
ScCustomer Posted
Quick Connect Auto Ice Maker was installed by professional team sent by Best Buy yesterday and has not made a single ice cube yet. It has been over 24 hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello there,
We understand the disappointment of your newly installed quick connect auto ice maker not making any ice. Allow us to help.
We recommend checking this link to help you troubleshoot if the ice maker does not make ice. Please click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148713158) to help our team pull up your information.
Have a great day.
^Camille
- Rated 1 out of 5 stars
Never Worked
SooperMum Posted
We've tried everything and can't get it to work. Apparently, about 1/3 of these units don't work. Best Buy's return window is really short, so we're out of luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello there.
We want to know more about your ice maker kit to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146025323) to help our team pull up your information.
Have a great day.
^Camille
- Rated 1 out of 5 stars
Doesn't Work
RobertW Posted
Having the same issue as other reviewers. This ice maker doesn't work. Surprised the Samsung has such a shoddy product.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Robert W,
Thank you for sharing your experience with the ice maker in your Samsung refrigerator. We are here to help you.
I have shared a link below for the steps if the ice maker is not working. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
We would like to speak with you more about this experience and determine what steps can be taken to help with your ice maker.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147508437, which will help our team pull up your information.
^Rainly
- Rated 1 out of 5 stars
Ice maker is not automatic
CharlesC Posted
The ice maker only works if you press the manual override, it never automatically drops the ice
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi CharlesC,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator connected to the ice maker.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146428986) to help our team pull up your information.
Have a great day,
-Ernest-
- Rated 1 out of 5 stars
Simply no.
ScottM Posted
Ice maker has not worked since installation. Waiting on replacement to be installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted
We understand how you feel about the ice maker not working, ScottM.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the replacement.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Rated 5 out of 5 stars
Works great
TheLindsyShow Posted
I’m not sure why the reviews are so bad, but it was the only one that worked for my fridge so I got it. It took a bit to install, but we followed the directions and got it done without issue. It’s been installed for a few months now and works great!
I would recommend this to a friend - Rated 1 out of 5 stars
HORRIBLE EXPERIENCE
TracyS Posted
BEST BUY IS THE WORST CUSTOMER SERVICE AND I WILL ENCOURAGE PEOPLE NOT TO DO BIZ --THIS ITEM WAS LEFT DELIVERED AS A PACKAGE AND WHEN I WAS TOLD TO BE HOME 7AM-7PM FOR DELIVERY AND INSTALLATION. NO INSTALLATION NO INSTRUCTIONS NO CUSTOMER SERVICE!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted
Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check the services included with your purchase.
Have a great day.
-Ernest-
- Rated 5 out of 5 stars
Sandra
SandraW Posted
Items and service was excellent Best Buy staff is always helpful.
I would recommend this to a friend - Rated 4 out of 5 stars
icemaker
David Posted
icemaker required professional installation. would be nice if it was part of the fridge instead of an extra.
I would recommend this to a friend - Rated 1 out of 5 stars
Not a happy camper!
JoanneM Posted
So disappointed with Best Buy - they over promise and under deliver!!! No pun intended!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
