Customer Ratings & Reviews
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- Rated 3 out of 5 stars
Open Box "Excellent" Webcam + usb port do not work
Ginger Posted
I love the actual monitor for the size clarity and ease of adjustment. My problem is that the webcam and usb port on back of pc do not work, I did buy this open box, but the condition said Excellent Geek Squad Certified. I have done all updates restarted etc to no avail. I did not have enough to buy the 80 dollar protection plan which is also why I had to buy open box, so when I try to get support they want me to pay, this is how they sent it to me, why do I have to pay!! I went to Samsung and they verified my purchase and gave me a limited warranty, which is basically sms assistance, looks like I am going to just buy a cheap webcam and be done with all the run around I am getting
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for your review.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Rated 4 out of 5 stars
Super Screen Monitor!!!!!!
JuanO Posted
Perfect to do HOME Office, I can open my 2D drawings and 3D Models and work perfectly without any issue..
I would recommend this to a friend - Rated 3 out of 5 stars
Webcam doesn’t work!!
DebbieK Posted
I wanted a larger monitor with built in sound and camera. A week after my purchase the price dropped $100, I ended up buying a new PC because the one I had the graphics card would not support this monitor. Graphics are nice! I still cannot get the built in web cam to work and Samsung support really provides none. So this was an expensive lesson just to get a bigger better monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Rated 2 out of 5 stars
Too much time, money, and stress put into a replac
SarahB Posted
Wonderful screen but terrible camera. Attempted to return and couldn’t because I was out of the office with a medical condition and when I finally returned and unboxed, the camera didn’t work. This makes telehealth difficult. Upon a months worth of calls and a shipment back to the company, I finally got a new one that works. Disaster
No, I would not recommend this to a friendBrand response from Samsung
Posted
We appreciate you sharing your experience you went through to have your monitor serviced and hope your monitor is now performing as expected. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. If there’s anything we can do to further improve your experience, please know we’re here to help.
- Rated 4 out of 5 stars
Great monitor for office. Webcam is not great.
Jenea Posted
I purchased both this and the Samsung Odyssey OLED ultrawide and I ended up keeping this monitor as I use it more for work than for gaming and I did not want to risk the burn in on the OLED. This monitor is much thicker than the Odyssey OLED and definitely not as crisp, however it is also significant cheaper. The webcam does not add much value for me. You need windows 11 to use it and it has poor quality and you can't angle the camera in anyway, so you might want to opt for the cheaper version which does not include the webcam. Otherwise I love this monitor, great value and perfect for an office setup.
I would recommend this to a friendBrand response from Samsung
Posted
We are delighted to hear you've had an overall, positive experience with your ViewFinity Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
- Rated 3 out of 5 stars
Not Was I was Hoping For
Todd Posted
Was considering replacing a 10 year old 32" curve Samsung which this model's picture was not as good as the old one. Returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again. If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Rated 5 out of 5 stars
Excellent Product
FerandoT Posted
Picture is awesome. Easy to set up. Quick response time.
I would recommend this to a friend - Rated 4 out of 5 stars
Samsung
Helen Posted
Overall good product. The image quality may not be the best.
I would recommend this to a friend - Rated 1 out of 5 stars
Dont buy this monitor
Fred Posted
I got this monitor openbox from BB in May 2024. The LCD went out in December 2024 and Samsung repaired it under warranty. Now, in June 2025, the monitor no longer powers on—1 month after the 12-month warranty expired. The estimated repair from Samsung is $330. From my view, BB and Samsung are at fault.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Rated 4 out of 5 stars
Good for business
Got for my manager so she could split screen QuickBooks and the management software. She also zoom calls every month with her management group. She seems to like it.
I would recommend this to a friend - Rated 1 out of 5 stars
Unreliable.
JeffreyG Posted
Less than two years after I purchased the monitor, the back lights on the left side have failed. Poor lifetime for an expensive product.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Rated 5 out of 5 stars
Love this monitor!
DanOinOside Posted
Bought this as a Christmas gift for my wife who replaced two separate monitors with this one and uses it with her Macbook Pro. Great colors and contrast and was easily connected. She loves it!
I would recommend this to a friend - Rated 3 out of 5 stars
Okay for day today
Dave Posted
There is something odd about the devices. Camera is fake it is just price
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for your review. Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Rated 5 out of 5 stars
monitor for office
KellyD Posted
Best monitor for the office with camera and speakers!
I would recommend this to a friend - Rated 1 out of 5 stars
Unhappy long-time BBY customer
ats1110 Posted
Bought this monitor 6 months ago. Watched the screen crack in front of me. Called Samsung and they told me I did physical damage to the unit. I literally haven't touched this monitor since I bought it. Don not recommend Samsung or this cheaply constructed monitor
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for your purchase. We are sorry for the inconveniences you had.
Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service.
- Rated 5 out of 5 stars
For work
LanayeL Posted
Huge. Good quality pictures and very clear............
I would recommend this to a friend - Rated 1 out of 5 stars
Reported to BBB
BestBBB Posted
First monitor was defective. Second monitor UPS never picked up from Best Buy and Best Buy did nothing. After 10 days past, I called and you all ordered a replacement but did not send any information.
No, I would not recommend this to a friendBrand response from Samsung
Posted
We appreciate you sharing your experience you went through and hope your issues have been resolved. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
- Rated 5 out of 5 stars
Great monitor!
PaulR Posted
Bought this for my wife who works a tech job from home. She's very happy with it!
I would recommend this to a friend - Rated 1 out of 5 stars
Dont buy
PeterF Posted
Less than 1 year and the screen is failing. Not easy to return or deal with Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted
Thank you for sharing your review, and we’re sorry to hear that your experience with your ViewFinity monitor was not up to standards. We would like the opportunity to assist and further investigate your feedback. To assist your further, 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
We will make our best effort to resolve this issue.
