Customer Ratings & Reviews
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Rating 2.2 out of 5 stars with 9 reviews
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- Rated 5 out of 5 stars
Great Flip Phone - Check for software updates
JSmith Posted
I bought the Schok Volt Flip from Best Buy and have been very happy with it. It does exactly what I wanted from a flip phone: clear calls, simple navigation, good signal reception, and all the essential features without the distractions of a smartphone. One thing I want to mention for future buyers is that you should install all available software updates right away. When I first started using the phone, the battery life was just okay, but after running the updates, I noticed a significant improvement. As of my experience, the latest software version is 1.5.3, and it seems to optimize battery performance much better. My advice: Put the battery in, fully charge it, connect to Wi-Fi, check for updates, and let the phone install everything before judging battery life. It made a noticeable difference for me. Overall, this is a solid, reliable flip phone that delivers exactly what it promises.
I would recommend this to a friendBrand response from Schok Customer Service
Posted
Thank you, glad you are enjoying the device.
- Rated 5 out of 5 stars
Exactly what I needed. Just to the following steps
MARIAL Posted
One month ago I purchased this device. The device was perfect, and worked great!! However, I found that battery was not lasting what I was expecting, in order to fix the issue, the device was asking me to update its software. I just clicked download, waited for 10 minutes and the device restarted itself. Now, I have amazing battery time, the calls are clear and crisp, the display is super bright, and it's exactly what I was expecting from a flip phone. I strongly recommend this device if you want to be free from social media, notifications, and have a solid communication device. Good job.
I would recommend this to a friend - Rated 2 out of 5 stars
Poor battery life
Chris Posted
I was expecting much better battery life, but unfortunately, the battery does not last as long as I expected. I’m disappointed with the performance and would not recommend this product.
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
Hi,
Thank you for choosing the Schok Flip and for placing your trust in us!
We’re sorry the battery life hasn’t met your expectations. We stand behind our products and are here to help you get the experience you deserve.
Schok regularly releases software updates to improve performance and address issues. To help resolve the battery issue you’re experiencing, please follow these steps:
1.- Get your phone ready.
Make sure the battery is fully charged, connect to a strong, stable Wi-Fi network, and keep your phone plugged into a wall charger using its charging cable.
2.- Download the update.
Start the phone’s software update and allow the new software to finish downloading.
3.- Install and restart.
Select Install and allow approximately 10 minutes for the update to complete. Your phone will restart automatically. Please keep it connected to the charger throughout the process.
After the update, you should notice improved battery life. If the issue continues, please reply to this email so we can help with the next steps. We’re committed to making sure your Schok Flip works as it should.
Thank you again for choosing Schok, and have a great day!
The Schok Support Team
- Rated 1 out of 5 stars
Didn’t work
MARIArW Posted
Didn’t work. Wouldn’t turn on for more than a few seconds. Very cheap.
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
All devices are sold with a 1 year warranty, if you have already tried troubleshooting with our customer service department, you are welcome to exchange the device.
- Rated 3 out of 5 stars
Too complicated for an elderly Alzheimer’s person.
IRENEF Posted
Wanted a non-smart phone for elderly Alzheimer’s person and this wasn’t the one.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
It wouldn't work on the network as advertised
BRIANS Posted
It wouldn't work on the network as advertised. Best Buy made us pay a $45 restocking fee, about half the phone's cost. They should remove this item from their website and refund all customers' fees because of false advertising.
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
We apologize for your challenges, Please contact us at 1-888-48-SCHOK to discuss your concerns and lets see what we can do to resolve them.
- Rated 1 out of 5 stars
Schock phone
OWENA Posted
2nd one - both front screens died within a few days - phone was not dropped or mishandled...do not buy this product!
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
Thank you for sharing your experience. We have not received other reports of this issue and would like the opportunity to make it right. We would be happy to replace the product through our Schok Customer Support team. Please contact us at your convenience at 1-888-48 SCHOK or support@schokgear.com so we can arrange a replacement and assist with any questions you may have.
We appreciate your feedback and look forward to resolving this for you.
- Rated 1 out of 5 stars
worst battery life on a phone.
time2rad Posted
The phone does not last 12 hours on standby. This is worst battery life flip phone for non smart phone. DO NOT BUY THIS JUNK.
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
Hi,
Thank you for choosing the Schok Flip and for placing your trust in us!
We’re sorry the battery life hasn’t met your expectations. We stand behind our products and are here to help you get the experience you deserve.
Schok regularly releases software updates to improve performance and address issues. To help resolve the battery issue you’re experiencing, please follow these steps:
1.- Get your phone ready.
Make sure the battery is fully charged, connect to a strong, stable Wi-Fi network, and keep your phone plugged into a wall charger using its charging cable.
2.- Download the update.
Start the phone’s software update and allow the new software to finish downloading.
3.- Install and restart.
Select Install and allow approximately 10 minutes for the update to complete. Your phone will restart automatically. Please keep it connected to the charger throughout the process.
After the update, you should notice improved battery life. If the issue continues, please reply to this email so we can help with the next steps. We’re committed to making sure your Schok Flip works as it should.
Thank you again for choosing Schok, and have a great day!
The Schok Support Team
- Rated 1 out of 5 stars
Poor quality
THOMASP Posted
Batteries discharged very quickly, and the phone was hot to the touch.
No, I would not recommend this to a friendBrand response from Schok Customer Service
Posted
Hi,
Thank you for choosing the Schok Flip and for placing your trust in us!
We’re sorry the battery life hasn’t met your expectations. We stand behind our products and are here to help you get the experience you deserve.
Schok regularly releases software updates to improve performance and address issues. To help resolve the battery issue you’re experiencing, please follow these steps:
1.- Get your phone ready.
Make sure the battery is fully charged, connect to a strong, stable Wi-Fi network, and keep your phone plugged into a wall charger using its charging cable.
2.- Download the update.
Start the phone’s software update and allow the new software to finish downloading.
3.- Install and restart.
Select Install and allow approximately 10 minutes for the update to complete. Your phone will restart automatically. Please keep it connected to the charger throughout the process.
After the update, you should notice improved battery life. If the issue continues, please reply to this email so we can help with the next steps. We’re committed to making sure your Schok Flip works as it should.
Thank you again for choosing Schok, and have a great day!
The Schok Support Team