See more imagesShark - PowerDetect Clean & Empty Cordless Stick Vacuum & Auto-Empty System with Powerful Suction, Up to 70 min Runtime - Dark Gray
- Model:
- IP3251
- SKU:
- 6599390
Highly rated by customers for:
See more imagesHighly rated by customers for:
BeeKnee Posted
After nearly 5 months of use I was hoping to love this Shark as much as my 6 year old cordless Dyson, but I find it mediocre at best. It often overheats, clogs with hair, takes hours to fully charge. The attachments are cheap, what you would see on a $100 model but versus this one at $500, I expected better. Disappointed to see it’s on sale now and $70 off what I paid previously in June. Overall I wouldn’t recommend it, at least it sucks up dirt and I’m not tripping over a cord. However I do enjoy the self empty feature but notice the finer powdery dirt remains in the vacuum it lots of small crevices, leaving an odor when the vacuum is in use. We don’t have pets, just kids with long silky hair, and we refuse to wear shoes inside. Many features we assumed would be helpful but aren’t that much; the color changing head based on the amount of dirt is inaccurate, so is the screen battery life, and like I said previously, it over heats easily. We’ve cleaned it out a handful of times since we purchased and just find the quality lacking, if I had to purchase again I would have gotten something else.
Posted
Hi there,
Thank you for taking the time to share such a detailed review. We’re sorry to hear that your experience hasn’t lived up to expectations, especially after switching from a product you trusted for years. It’s disappointing to hear about the overheating, clogging, and charging issues, as well as the concerns with attachment quality and lingering odors. We’d love the opportunity to help troubleshoot the issues you’ve encountered. Please reach out to our customer support team at 1-855-427-5127 so we can review your concerns in more detail and explore possible solutions. Our support team is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and on Saturday, from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Lorne Posted
This vacuum is excellent on hardwood floors, and the auto-empty feature is a fantastic upgrade. However, the "auto shut-off" is incredibly sensitive on carpets; it constantly triggers, thinking the vacuum is stuck. After speaking with support, switching to Eco mode helped slightly, but it still shuts off far too often. I loved my older model because it worked perfectly on all surfaces, but I only upgraded because the auto-empty on that unit broke. Disappointed that the newer version struggles with basic carpet.
Posted
Hello there, thank you for sharing this feedback. We’re glad to hear the vacuum performs well on hardwood and that you’re enjoying the auto‑empty feature, but we’re really sorry the auto shut‑off is triggering so often on carpet. That’s definitely not the experience we want for you, especially since your previous model handled all surfaces well. We’d love to take another look and see what more we can do to help. Please reach out to our Customer Support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can review additional troubleshooting or options. Kind Regards, Shark Home
Jazzlynn74 Posted
I have 3 different rugs. Different types of carpet and it doest work on any of them. It also cogs easy on the roller. Bare floors it is good but still doesn't pick up everything. I bought it and didnt get to use it before the return date. Very expensive mistake on my part. I don't recomend even with bare floors. There are cheaper ones that work just as good or better.
Posted
Hi Jazzlynn, thank you for sharing your feedback. We’re disappointed to hear that the vacuum didn’t perform well across your different rugs and carpets, and that roller clogs and incomplete pickup affected your experience even on bare floors. We understand how frustrating that is, especially when the return window had already passed, and this isn’t the experience we want for you. If you’d like product support or help finding a unit better suited to your flooring needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’d appreciate the opportunity to review your options and work toward a resolution. Kind regards, Shark Home
JeanneH Posted
Have had this vacuum for a little over 6 months now. I will be returning it. It was disappointing. Suction is low, battery runs out before I'm completed cleaning. I do like not having a cord and the stand is nice to have. 2 stars - will go back to a regular corded shark - I loved my old shark, this one not so much.
Posted
Hello there, thank you for taking the time to share your experience. We’re sorry to hear that the suction and battery life on your Power Detect vacuum haven’t met your expectations, especially after using it for just over six months. That’s definitely not the experience we want for our customers. We’re glad to hear you enjoyed the cordless design and stand, but we understand how frustrating it is when performance doesn’t match what you need. We’d love the chance to troubleshoot the suction and battery concerns, or we can look into warranty options for you. Please feel free to reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help make this right. Kind Regards, Shark Clean
StefaniaG Posted
I purchased this product and was never able to use it because the battery wouldn’t charge. I exchanged it for the same model at Best Buy, but the second unit gave me sensor errors after just one use (half a battery). Since this device has a dedicated sensor for vacuuming along corners, the poor-quality plastic scratches easily, which ends up scratching the sensor. This causes it to malfunction and fail to detect where it’s vacuuming, resulting in constant errors. The dock doesn’t properly empty the vacuum more than half the debris remains inside the device. As for the filters, expect to clean them after every single use, along with all the sensors. This product is definitely not practical it requires more effort than it saves.
Posted
Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
This item is super bulky and kind of clunky. I ended up returning it.
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark PowerDetect, and returned it. We will absolutely share your thoughts on this Shark's design with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
LindseyW Posted
It's ok for little messes. Definitely not for a main vacuum. Suction power isn't great.
Posted
Hello Lindsey, thank you for sharing your experience with the PowerDetect. We’re glad to hear it works well for smaller cleanups, but we’re sorry the suction power hasn’t met your expectations for everyday cleaning. That’s certainly not the experience we want for our customers. If you’d like, we’d be happy to help with troubleshooting or tips to improve performance. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean
JustinM Posted
Battery life is terribe after 5 months and the suction has gone down hill. Everytime i turn off the vacuum a pile of trash falls out.
Posted
Hello,
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that your experience with your PowerDetect vacuum's battery life and suction has fallen short of your expectations. Your feedback is extremely valuable to us, and we appreciate the chance to improve. Please be assured that we will definitely pass on your feedback to the appropriate teams for future product development. If you require any assistance with your unit, please feel free to contact our team at 1-855-427-5127, and we'll be glad to help.
Kind regards,
Shark Clean
Laur Posted
It is a neat device with the self canister cleaning feature and all but it is a very heavy unit. I ended up returning it and getting the lighter self cleaning unit by Shark.
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your IP3251, and returned it. We will absolutely share your feedback about the wright with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
RickE Posted
This vacuum works great but the battery goes dead after vacuuming only about 400sq ft.
Posted
Hello Rick,
Thank you for taking the time to leave a review.
We're so sorry to hear that the runtime of your Shark Stick vacuum did not meet your expectations; we understand the importance of the performance of a good vacuum at home. Please reach out to our team by phone at 1-855-427-5127; we'd like to help you to get this sorted.
Kind regards,
Shark Clean