Snow Joe 24V SS11 XR 24 Volt iON+ Cordless Snow Shovel Kit | 11 Inch | W/ 5.0 Ah Battery and Charger Blue 24V-SS11-XR

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RUNGGOLO

RUNGGOLO Posted 2 years ago

LOVE SNOW JOE HE REMOVED SNOW WITH EASE I JUST REMOVED SNOW

I would recommend this to a friend

This review is from Snow Joe - 24V-SS11-XR 24-Volt iON+ Cordless Snow Shovel Kit | 11-Inch | W/ 5.0-Ah Battery and Charger - Blue

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Review not on item

GapComputer Posted 3 months ago

Usually I don’t write reviews, best buy charge for the item and never arrive, the excuse was that was sold trough marketplace, so they wouldn’t provide an email or phone number to contact the seller, i have to dispute the charges with my credit card company, never again will do business with this company again, thy want to be like Amazon, the only difference is that Amazon takes responsibility if something goes wrong and this guys don’t, the only reason i bought from them is because the item was sold out on Amazon, just stay away from this “marketplace”

No, I would not recommend this to a friend

Brand response from Snow Joe + Sun Joe

Posted 3 months ago

Dear Valued Customer,

Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you described, as this is not the level of service we aim to provide.

We understand how frustrating and disappointing this situation must have been. Please know that your feedback is very important to us, as it helps us identify areas where we can improve our overall customer service experience.

If there is anything else we can assist you with, please feel free to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM – 6 PM EST.

Once again, we truly apologize for what happened and appreciate your patience and understanding.

Best Regards,
Customer Service Team at Shop Joe SnowJoeSunJoe

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