Customer Ratings & Reviews

Posted 1 year ago

Thank you for your fantastic review, GamerDad!

We are absolutely delighted to hear that you love your K-65S20M2 television! It's rewarding to know that you find the size to be perfection and the picture quality top-notch.

We're also thrilled to hear it was easy to set up and is working fantastically in your outdoor area. That reliability and performance, even in a unique setting, is exactly what we strive for.

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Posted 6 months ago

Hi PICASSO242!
We are really happy to hear that your K-65S20M2 has been a great upgrade and that you found the setup process so easy to do on your own!

This TV features a 4K HDR Processor that makes every scene look lifelike with crisp detail and natural colors. It also includes Google TV to help you find all your favorite movies and shows in one easy place.

We are so happy to have you as part of the Sony family!
Best regards,
Estefany

Posted 5 months ago

Hi ManuelF,

We are happy to hear that you and your family are enjoying your new Sony TV! Thank you for the kind words.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 11 months ago

Hi ErnieP! It brings us great satisfaction to hear that your new BRAVIA 2 II is performing well for you, and we're also really glad to know your long-standing bedroom TV is still going strong.

We designed the BRAVIA 2 II to offer a premium viewing experience with features like the 4K Processor X1 for stunning, lifelike picture quality and Google TV, which puts all your streaming services and apps in one place.

We truly appreciate you choosing Sony again!
Best regards,
Estefany

Posted 1 year ago

Hi EternoVita, thank you so much for the feedback!
We are immensely pleased to hear how happy you are with the picture quality and performance of your BRAVIA 2 II TV. It's fantastic to know that you're noticing those details like the deep and clean darks.

We designed it with our powerful 4K HDR Processor X1 to deliver that lifelike color and contrast, and with Google TV built-in so all your favorite movies and shows are easy to find.

We appreciate you choosing Sony!
Best regards,
Estefany

Posted 11 months ago

Thank you for the fantastic review, user346775!

We are absolutely delighted to hear that you love your new K-65S20M2 TV! It's incredibly rewarding to know that the picture is perfect and that you find the sound quality perfect, crystal clear, and theater quality. We design our BRAVIA TVs to bring that immersive cinema experience right into your home, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 1 year ago

Hi RonF,

Thank you for the incredible 5-star review! We're so excited to hear how much you love the amazing quality of your new BRAVIA 2 II.

It's fantastic that you're enjoying it for both streaming and gaming on your PS5. We designed this TV with features that deliver a truly immersive and high-performance experience, making it the perfect centerpiece for all your entertainment needs.

Thanks for choosing Sony, have an amazing day!
DiegoV

Posted 1 month ago

Hi there!
We are delighted to hear that you are happy with the size and clarity of your new BRAVIA 2 II, and that the directions made it easy to set up.

This TV comes with great features to make movie and show time simple. You get a sharp 4K picture, smooth motion for fast scenes, and built-in Google TV to easily find all your favorite apps in one place.

We appreciate your decision to go with Sony!
Kind regards,
Estefany

Posted 1 year ago

Hi HakoTV,

We're truly heartened to learn that your first experience with a Smart TV has been so positive, and thank you for sharing your fantastic 5-star review! Your Sony BRAVIA TV is designed to make navigating smart features truly effortless, opening up a world of entertainment with great convenience and vivid picture quality.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Posted 9 months ago

HI TeresaA,

That's fantastic! We're glad you really like your 65" BRAVIA 2 II TV and are enjoying the very good sound (with Dolby Atmos and DTS:X support) and good resolution (thanks to the 4K Processor X1 and 4K X-Reality™ PRO). Thanks for choosing Sony!

Best regards, Eliab

Posted 1 year ago

Thank you for your review, Mike!

We're so glad to hear that you are very happy with your K65S20M2 smart TV. It's great to know you're enjoying the excellent sound and vibrant colors. We designed this model to deliver a high-quality picture at a great value, and your feedback confirms we've succeeded.

We appreciate your honest comment about the picture quality up close. At a normal viewing distance, we aim for a clear and immersive experience, and we're pleased to know that you find it to be a great value for the price.

Thank you for being part of the Sony community and for choosing us!

Best regards, Gus, Sony Social Media Team

Posted 8 months ago

Thank you for sharing your feedback, ReginaldI.

We are very sorry to hear about the dark shading on your K-65S20M2 screen. This is certainly not the premium picture quality we aim for, especially so soon after purchase. We want to help resolve this immediately—please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can investigate your warranty options.

Thank you for considering Sony.

Best regards, Gus, Sony Social Media Team

Posted 3 months ago

Hi Califroofman,

We are excited to hear that your mom is absolutely loving her new Sony BRAVIA 2 II! It brings us so much joy to know that the wall installation was easy and that she is navigating between YouTube, DirecTV, and Netflix completely on her own. Ensuring our technology is accessible and user-friendly for all generations is incredibly important to us, and we are thrilled that the beautiful color and sound are keeping her happily entertained.

Thank you for choosing Sony to bring great entertainment and comfort into your mom's daily life. We really appreciate you being part of the Sony family!

Regards,
Dominick

Posted 8 months ago

Thank you for sharing your detailed feedback, Wadesays!

We are so glad to hear that the 65" screen size and vibrant colors are providing the immersive experience you were looking for. It’s great to know that you trust the Sony brand for long-term reliability, even when moving from an OLED to a more budget-friendly LED model. We appreciate your honest perspective on the contrast and viewing angles, as this feedback is incredibly helpful for our team.

Thank you for being a loyal Sony customer and for choosing the K-65S20M2!

Best regards, Gus, Sony Social Media Team

Posted 11 months ago

Hi JosephL,

Thank you for sharing such a detailed and enthusiastic 5-star review of the BRAVIA 2 II!

We absolutely love hearing stories like this—especially how helping your neighbor led you to experience the quality firsthand. We're incredibly proud that the picture quality "blew you away" and that the clarity of our processing has made watching TV a truly "good time" for you and your family.

Your praise for the Google TV interface is fantastic to hear! Our goal is always to deliver an intuitive, frustrating-free experience that complements the stellar picture, so knowing we won you over on the UI front is a huge compliment.

Welcome to the Sony family! We hope you continue to enjoy your new TV for years to come.

Regards,
Dominick

Posted 7 months ago

Hi ElenaS,

We are beyond pleased to hear that your second BRAVIA 2 II has been such a success, from the easy setup to the great picture and sound quality. There is no higher compliment than a returning customer, and we are so glad our features continue to stand out as you expand your home entertainment setup.

Thank you for your continued loyalty and for trusting Sony to bring your favorite content to life.

Best regards,
Dominick

Posted 4 months ago

Hello Boyette,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the K65S20M2 TV’s clear picture and ease of use, especially for gaming. We aim to deliver sharp visuals and a user-friendly experience that enhances your entertainment, and it’s rewarding to know the TV is performing well for you.

Best regards,
-Fred

Posted 11 months ago

Hi RichardM,

Thank you for the wonderful 5-star review! It brings us great satisfaction to hear that the BRAVIA 2 II is a perfect fit for your great room. We appreciate your recognition of Sony quality and your confidence that the slight investment over other brands is well worth the price. We engineer our TVs to deliver superior performance and lasting value, and we are thrilled you feel that difference.

We really appreciate you choosing Sony!

Regards,
Dominick

Posted 9 months ago

Hi Jjjhawaii,

We are very glad to hear that you are satisfied with the picture quality of your new BRAVIA 2 II. Regarding the Wi-Fi connectivity, we recommend keeping the TV within 25 feet of your router for optimal performance. You may also want to try power cycling both the TV and your router to refresh the connection and improve the stability for your apps.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick