Customer Ratings & Reviews

Posted 6 days ago

Hi StevenF,

Thank you for sharing your feedback with us regarding the Sony BRAVIA 3 II. We are sorry to hear that you are not satisfied with the image quality and that the lack of the Xfinity app has impacted your experience, but we would like to offer some solutions to help you get the most out of your television.

This model features a 4K resolution screen, and to ensure you are seeing the best possible image, we highly recommend verifying that you are using High Speed HDMI cables capable of delivering a 4K signal from your external devices. Additionally, please ensure that the source material or streaming content you are watching is broadcast in 4K resolution. The TV also offers extensive customization options so you can fine-tune the brightness, contrast, and color settings to your personal preference. You can find step-by-step instructions on how to adjust these settings in our online guide here: https://helpguide.sony.net/tv/nusltn2/v1/en-003/contents/TP1002101663.html

We also appreciate your input regarding the availability of the Xfinity app. Because Comcast has not yet made the Xfinity Stream app compatible with the Google TV platform, it cannot be downloaded directly onto the television. As a workaround, we suggest connecting an external streaming device that supports the app, such as a Roku or Amazon Fire TV Stick, directly to one of the TV's HDMI ports so you can still access your preferred content.

Thank you for considering Sony!

Regards,
Dominick <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 6 days ago

Thank you for sharing your fantastic review, LarryS!

We are so pleased to hear that your new K-65XR30M2 is delivering such bright colors and clear images. It is incredibly rewarding to know that you decided to replace your 10-year-old Sony Bravia with a new one, and your continued loyalty means the world to us. We are especially glad that the glare-free picture is making your viewing experience so easy on the eyes.

Thanks again for staying with the Sony Bravia family and for sharing your experience!

Best regards, Gus, Sony Social Media Team <img src="https://s3.amazonaws.com/stratos-logos/logos/Sony_US.jpg" alt="Sony_US" title="Sony_US" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />