Customer Ratings & Reviews

Posted 7 months ago

Hello Rafcave,

Thank you for considering Sony products.

We appreciate your positive comments about the OLED picture quality and gaming performance of the Sony K77XR8B TV. At the same time, we apologize for the Acoustic Surface Audio falling short of your expectations and the issues you’ve encountered with the ATSC 3.0 tuner. Your insights are important to us and help drive improvements in our products.

To help address these concerns, we recommend trying the following:

Adjust Audio Settings: Customize the TV’s sound profiles to better suit your preferences. For more details, please visit: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675620.html

Retune Channels: Run a channel auto-programming to refresh your channel list and improve reception.

Consult Local Broadcast Information: Check with your local broadcasters for any signal transmission updates that might impact reception.

If these steps do not resolve the issues, please reach out to our dedicated support team for advanced assistance. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We’re committed to ensuring you have the best experience with your Sony TV and look forward to helping you.

Best regards,
-Fred

Posted 4 months ago

Hi Nope,

It is fantastic to know that you chose the BRAVIA XR8B to celebrate your birthday and elevate your "man cave" to a professional cinematic level. Upgrading from a 65-inch to this 77-inch OLED is a massive leap, and we are thrilled that the realistic colors and sharpness are providing that unprecedented clarity you were looking for, especially for your movies and sports.

It sounds like you’ve built a truly formidable setup! Utilizing the TV as the center channel—combined with your Ultra HD player—is a brilliant way to ensure the dialogue stays crisp and anchored to the screen. Your recommendation regarding wall mounting and professional installation is also a great tip for fellow enthusiasts looking to get the absolute most out of their premium hardware.

Thank you for choosing Sony!

Regards,
Dominick

Posted 3 weeks ago

Hi Roku,

It is truly wonderful to know that you are so happy with your new 77-inch BRAVIA XR8B and that it looks awesome mounted in your living room!

The built-in audio is designed to deliver a powerful experience all on its own, so we are glad to hear it is providing plenty of sound for your space. Since you mentioned tweaking the picture for your darker room, a quick tip is to try out the "Cinema" or "Custom" picture modes!

Thank you for making Sony the centerpiece of your home entertainment.

Best regards,
Dominick

Posted 10 months ago

Hi Marco!
Thanks so much for taking the time to share your feedback!

We are really happy to hear about your experience with your new 77-inch XR8B BRAVIA TV. It sounds like you've got an amazing setup and we're grateful for your continued loyalty since 1994, that truly means a lot to us.

We appreciate you choosing Sony and your recommendation!
Best regards,
Estefany

Posted 7 months ago

Hi VirnaD,

We’re thrilled to hear you're enjoying your new 77" Bravia 8! It’s wonderful to know that the vibrant colors and deep blacks are providing that lifelike theater experience in your home, especially when paired with your sound system.

Thanks for choosing Sony.

Best regards, Eliab

Posted 10 months ago

Thank you for your fantastic review, KayleeJ!

We are so pleased to hear that your new K77XR8B television has completely exceeded your expectations. It's truly rewarding to know you are enjoying the crystal-clear picture and amazing sound, even without a soundbar! It's also great that you and your friends are taking full advantage of the TV's intelligent features, like the brightness and sound adjusting to your position. We designed this TV to deliver a theater-like experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Posted 8 months ago

Hi Bonscott,

We are honored to hear that you are so happy with your new BRAVIA XR8B! It's fantastic to know you are seeing a noticeable improvement in both picture and audio quality, even upgrading from an excellent 2021 model. Thank you for choosing Sony!

Regards,
Dominick

Posted 5 months ago

Hi BradB,

We are thrilled to hear that your new BRAVIA XR8B OLED looks fantastic! We truly appreciate the tip regarding the weight; our OLED panels are built with premium materials for stability and performance, so having a buddy help with the setup is definitely a great recommendation.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 7 months ago

Hello AriadnaG,
Thank you so much for the awesome review of the K-77XR8B!
We are honored to hear that you find the picture quality perfect and that you are recommending this TV to everyone.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 7 months ago

Hi AnnB,

It is most rewarding to hear that you are experiencing the clear, beautiful picture quality of the Sony XR8B! We are happy that you found the 'Cinema' setting to offer the stunning, comfortable viewing experience you were looking for.

We really appreciate you choosing Sony, and enjoy the beautiful picture!

Regards,
Dominick

Posted 10 months ago

Hi KarenV,

We're delighted to hear that. Thank you so much for the fantastic 5-star rating! It’s wonderful knowing your Sony TV’s beautiful colors and wide viewing angles make the experience enjoyable from anywhere in your large room. The K77XR8B is designed to deliver stunning visual quality and an immersive view, no matter where you’re seated.

Thank you for choosing Sony—wishing you a day as vibrant as your TV’s display!
DiegoV.

Posted 7 months ago

Hello IvanoiB,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the K77XR8B TV and its real, vivid images along with its advanced technology. Your experience of being continuously surprised by the quality truly inspires us to keep delivering exceptional products. Thank you for sharing your positive journey with us!

Best regards,
-Fred

Posted 8 months ago

Hi EcaterinaP!
Thank you so much for sharing your feedback with us. We are really happy to hear that you like the image and how the K-77XR8B looks in your home.

This model is designed to deliver stunning picture quality with vibrant colors and deep contrasts, thanks to its advanced processing and OLED panel technology.

We appreciate you choosing Sony!
Best regards,
Estefany

Posted 6 months ago

Hi Erik,

It brings us great satisfaction to hear how much you are appreciating the visual fidelity of your BRAVIA XR8B. We strive for "creator's intent" with our processing, so knowing the colors feel true to form and authentic to your eyes is the highest compliment we can receive. It’s also wonderful to hear that the premium aluminum bezel is complementing your home’s aesthetic—we believe a television should look just as beautiful off as it does when it's on.

We also appreciate your specific feedback regarding the HDMI 2.1 ports. We are always looking for ways to refine our hardware to better serve the needs of our community, and your input is invaluable as we look toward future designs. We’re thrilled that despite this, the display is providing an amazing experience for your favorite content.

Thank you for being a valued member of the Sony family.

Regards,
Dominick

Posted 5 months ago

Hi BastianM,

We’re thrilled the BRAVIA XR8B is blowing you away! The infinite contrast of OLED and our XR Processor truly create out-of-this-world colors and perfect viewing angles from anywhere in the room.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 11 months ago

Hi RozannR,

Thank you for the excellent review! We're delighted to hear that you're enjoying the great picture quality of your K77XR8B and that the setup process with Google TV was so easy.

The integration with Google TV is one of the features we're proud of, as it's designed to make getting started and finding your favorite content as simple as possible. It's fantastic to know that this has made your experience so positive right from the start.

Thank you for choosing Sony and have a great day!
DiegoV

Posted 10 months ago

Hi JoseL,

We are thrilled to hear you are so pleased with your 77" BRAVIA XR8B OLED TV! It’s fantastic that you feel it’s a really great TV and that you are happy with the value you received with your purchase.

Thanks for choosing Sony. Best regards, Eliab

Posted 9 months ago

Hi GennadiiK,

We are ecstatic to learn you feel satisfied with your purchase! It is wonderful to know you are now experiencing the superior visual quality of the BRAVIA XR8B. The OLED display, powered by XR Processor, delivers intensely deep black levels and vibrant, stunningly lifelike colors, bringing astonishing texture and realism to all your viewing content.

Thank you for sharing your positive feedback and for choosing Sony!

Regards,
Dominick

Posted 10 months ago

Thank you for your feedback, PeterG.

We are so pleased to hear that you love the screen of your new K77XR8B television. We designed it to provide a truly beautiful and immersive picture quality, so it's rewarding to know we got it right.

We understand your frustration regarding the ability to stream local channels through Xfinity's native platform, and we apologize for any inconvenience this has caused. We aim to provide a wide range of content options, and our Google TV platform supports a vast number of streaming services, including those like Hulu, which carry local channels. While the Xfinity Stream app is available on some smart TV platforms, this is determined by the app developer (in this case, Xfinity), and we work with them to make their services available on our TVs whenever possible.

We appreciate you sharing your experience, and we will be sure to pass your comments on to our product development team.

Best regards, Gus, Sony Social Media Team

Posted 5 months ago

Hi Shayeralmahmud,

We are thrilled to hear about your fantastic experience at the Rego Park Best Buy and that your new BRAVIA XR8B has become such a special centerpiece for your family! It is wonderful to know that the picture quality and premium design have set a new standard for your home entertainment.

Thanks for choosing Sony.

Best regards,
Eliab