Customer Ratings & Reviews

Posted 2 months ago

Hi PhantomQ,

We’re sorry to hear about the issues with your BRAVIA 3 II TV’s voice feature and random power-offs. We understand how frustrating this must be, especially so early in ownership. Please try a soft reset by holding the POWER button on your remote for 5 seconds and ensure your firmware is up to date. If problems continue, we recommend reaching out to our support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 week ago

Hi JUNEROSARIOM!
Thanks so much for taking the time to share your review! It brings us great joy to hear that you love the picture quality, sound, and brightness of your new TV.

The BRAVIA 3 II brings your favorite movies and shows to life with crisp 4K detail, vibrant colors, and clear audio that fills the room, making every movie night feel like a trip to the theater.

Thank you for choosing Sony!
Best regards,
Estefany

Posted 3 weeks ago

Thank you for the wonderful feedback, ALEJANDROR!

We are so glad to hear that setup was a breeze and that you're loving the amazing picture quality and quick, responsive apps on your K85X30M2. It is awesome to know everything is running smoothly for you right out of the box.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 1 day ago

Thank you for the awesome feedback, MamaSaur!

We are so glad to hear the picture and sound quality have been great, that you are enjoying the energy-saving screen saver, and that wall mounting went smoothly. We also appreciate you pointing out the weight and that it took three people to get it up, we will definitely pass that note along to our team to keep in mind for future designs!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 1 week ago

Hi AdamK,

We could not be more pleased to hear that you are enjoying the clear picture, vibrant colors, and above-par brightness and crispness of your BRAVIA TV. We design our display technology to bring out rich, lifelike visuals, and it is great to know those elements are shining through in your viewing space. We also note your feedback regarding the sound, and while it delivers a solid baseline performance, pairing it with one of our compatible soundbars can further elevate your audio experience for movies and shows.

Thank you for trusting Sony.

Regards,
Dominick

Posted 6 days ago

Hi Customer,

We are truly sorry to hear that the BRAVIA 3 II did not meet your expectations and that you found the picture quality and contrast lacking. We always strive to deliver a vibrant viewing experience, so it is disappointing to know the colors and black levels felt dull and washed out. If you still have the television, we highly recommend checking the picture mode settings and turning on "Cinema" or "Vivid" mode, adjusting the black level settings, and ensuring the ambient light sensor is turned off to see if this improves the richness of the display. For further assistance or to help optimize your display settings, please visit our official support page at Sony Support: https://www.sony.com/electronics/support.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 3 weeks ago

Thank you for the detailed feedback, DORIANJ!

We are so glad to hear that the K-85XR30M2 is turning out to be one of the best TVs you have ever purchased. It is awesome to know that our commitment to quality stands out to you as a loyal fan of the brand.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 3 weeks ago

Hi LuzmariaR,

Thank you for choosing Sony!

We're elated to hear that the K85XR30M2 TV is delivering such awesome picture quality and crystal-clear visuals. Knowing that it enhances your viewing experience truly encourages us to keep focusing on excellence.

Best regards,
-Fred

Posted 1 month ago

Hi PHILIPW,

It’s rewarding to hear that your BRAVIA 3 II is transforming your viewing experience with such stunning visuals and audio! We engineer our displays with advanced color vibrancy and powerful sound processing to ensure every movie, show, and game looks and sounds breathtaking right out of the box.

Thank you for making Sony part of your entertainment.

Regards.
Dominick

Posted 1 month ago

Thanks for the review, GAVINF.

We are so glad to hear the 85-inch screen looks great in your living room. Having a TV that fills up the wall and really brings that cinema feel right into the house is awesome.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Posted 2 months ago

Hello SHANIEKAC,

Thank you for choosing Sony!

It brings us great joy to hear that you love the quality of your K85XR30M2 TV and feel confident recommending it to others. Knowing that our product enhances your viewing experience means a lot to us, and we're grateful for your support. If you ever have any questions or need assistance, we're here to help.

Best regards,
-Fred

Posted 1 month ago

Hi HAROLDW,

We’re sorry to hear about the issues you experienced with the apps and remote on your Sony BRAVIA 85" TV. Please try restarting the TV and checking for the latest system and app updates via the settings menu, as this often resolves app functionality problems. For remote issues, replacing the batteries or resetting the remote might help. If the problems persist, please visit our official support page for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thanks for choosing Sony.

Best regards,
Eliab