Customer Ratings & Reviews
See more imagesSony - INZONE H9 Wireless Noise Cancelling Gaming Headset, Perfect for PS5, PS4, PC - White
- Model:
- WHG900N/W
- SKU:
- 6510363
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
On Hour Out Of Box Impressions
Purchaser Posted
I have tested these briefly (~1hr) on both PC and PS5. Packaging: Is fairly eco-friendly, with minimal unnecessary plastics. Can be broken down for recycling with paper products. Dongle: The USB dongle is needed for both PC and PS5. I had assumed you wouldn't need the dongle on PS5 because it would handle transmission via Bluetooth, but I'm assuming they could get better audio quality/bandwidth with the dongle vs Bluetooth. So you will need to dongle it up. On the plus side, the end of the dongle glows with a little white circle which is kind of cool. Have I said dongle enough yet? If not... dongle. I have not tested the microphone. I do not have any friends. Nobody's fault but my own. Aesthetically, these seem similar to the Sony XM5s. The headband seems thicker with more cushion, based on screenshots. I don't have the XM5s because my XM4s are like 7 months old and I don't want to dive in for the incremental upgrades. Active Noise Cancellation (ANC) fits in with the Sony gold standard, though it does drop your wireless time from 32 or whatever to 20 hours (I obviously haven't tested the real world times yet). If you don't have a noisy environment, you can leave ANC disabled, as these are closed back cans and in my quick tests don't bleed in a ton of external audio. In a comparison with the also recently purchased Arctis Nova Pro set, I find these a little more comfortable, and while the Arctis has very precise audio, the Sony set feels both precise, and more robust. Tested for audio positioning on Returnal and general good times on Hollow Knight. I'd rank the Sony on top on both. If you were looking for the best set for Hi-Res audio... don't be fooled, you want all different headphones and equipment. Don't get suckered into crossover tech. The one and only complaint of any sincerity I would have with this set is they are BIG. Understand in my 'for comparison' photos, the banana is LARGE. I feel like I should be standing there flagging in aircraft for a safe landing when wearing these. That said, these are, again, a pretty light headset. So you do not need to learn semaphore signaling to don this gear. So yeah, unless the audio quality on the mic turns out to suck pretty bad, these are the best you can get for PS5 at the moment, and probably at least a tie for PC.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Purchaser, Great! We're glad that you are enjoying your new INZONE H9 Wireless Noise Canceling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! Erin
- Rated 5 out of 5 stars
Great gaming headset for PC/PS5 and Mobile
RaviR Posted
Picked up the Sony Inzone H9 as an open box item, and honestly, I was a little nervous at first. The box was torn in a few places. But once I opened it up... wow. The headset was completely untouched. No scratches, no wear — looked and felt brand new! Now let’s talk about performance: Designed for Gamers – Spatial sound is super immersive. I can pinpoint footsteps and gunfire direction in competitive games. Active Noise Cancellation – Works shockingly well, even for a gaming headset. Blocks out background noise like a champ. Extreme Comfort – Soft, plush ear cups and lightweight design make it easy to wear for hours without pressure or sweat. Long Battery Life – Easily gets me through multiple sessions without needing a recharge. Customizable with Inzone Hub – Tons of options to fine-tune sound profiles, mic sensitivity, and more. But it doesn't carry over to the PS5. Seamless Switching – Works great with both my PC and PS5 — super easy to jump between platforms. Bottom line: if you're on the fence about the open box deal, don’t be. The headset inside was flawless, and you're getting a premium headset for less. Total win!
I would recommend this to a friendBrand response from SonyListens
Posted
Thank you so much for sharing your detailed experience with the Sony Inzone H9, RaviR! We’re thrilled to hear the headset exceeded your expectations and that the open box purchase was a pleasant surprise—especially after your initial concerns with the packaging.
It’s fantastic to know you’re enjoying the immersive spatial sound, powerful noise cancellation, and the comfort that makes those long gaming sessions fly by. We're especially glad to hear how easily you've been able to switch between PC and PS5, and that the headset’s battery life is keeping up with your gaming marathons.
We appreciate your honest feedback about the Inzone Hub customizations not carrying over to PS5. Your insights help us continue to improve and shape the user experience.
Thanks again for choosing Sony and for being part of our community!
Best regards,
Gus
Sony Social Media Team
- Rated 3 out of 5 stars
Almost!
Anonymous Posted
An honest review of these headphones is very difficult because they’re hit and miss. I will list the pros and cons. Pros: When connected to my PS5 they work seamlessly and automatically display the headphones once connected. It has a selector switch to for PS5/PS4 and PC. When gaming, it feels like you’re there and the sound is coming directly at you. I play a lot of Call Of Duty and these headphones do help with footsteps. When used on PC they work great and the mic is great as well. The mic also swivels up and down. Once swiveled up it is muted. Once swiveled down it is unmuted. The audio is great and they also have ANC (Active Noise Cancelling). The noise cancelling works great and the audio is excellent. The battery life is great and you can also use them while they charge which helps out alot. I’ve used them all day without charging or turning them off and then come back to use them and they’d still be working with no problems. Cons: There is not an alert or any caution that notifies you that the headphones need to be charged or when it reaches 100%. So unless you plug them in and wait to charge them for a while you won’t know. There also isn’t a way for you to know what percentage the headphones are on unless you get the app for the headphones on PC and install the software for it which makes no sense. Various headsets do this feature and it’s a headscratcher as to why Sony couldn’t or didn’t implement it into these, especially for the price point that these are at. Lastly, the price for these are $299.99 plus tax. I see no reason as to how or why Sony could charge this much and not have the simplest features included in their premium gaming headset. Overall: These headphones sound great, the battery life is great, the mic is great but Sony really missed on these for not adding simple features that come standard on cheaper headsets.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Anonymous, We're sorry to hear about your issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. The headset can be used either connected to an AC outlet with a USB AC adaptor or with the built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge. You can check the remaining battery charge using the headphones' indicator(s): When you turn on the headphones, and there is enough remaining battery charge (20% or more), the indicators light up: The ring indicators light up in white or blue for about 5 seconds. When the remaining battery charge is 20% or lower, the headphones' indicator flashes orange for about 15 seconds. To see more details about the remaining battery charge: When the headphones are connected to a computer, use the INZONE™ Hub software to see a battery icon that displays the remaining battery charge in one of 4 levels: 100%, 70%, 50%, or 20%. When the headphones are connected to a PlayStation®5, use the Accessories screen in the Control Center. Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine-tune sound frequencies to your game for more clarity and immersion using the EQ function. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:
I hope this helps! Jay
- Rated 5 out of 5 stars
Great headset for the money!
Piggie Posted
Great headphones, sound quality is amazing, the lift to mute feature is nice as well. They are comfortable to wear for extended periods and they have great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Piggie, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Rated 5 out of 5 stars
You need these like yesterday
Rhettman Posted
I didn’t know I needed a gaming headset until my buddy recommended these to me. First off it’s super easy to set up with either PS5 or PC with custom preferred sound settings. Sound quality is amazing. It’s comfortable to wear for long gaming sessions. You can use these with your phone or tablet. I use it to talk on the phone since it has amazing mic quality. I also changed the ear pads to a retro 90s theme throwback off white and it pairs well with the white or black color. Once I saw them drop in price I couldn’t snag them fast enough…also with the ambient noise cancellation works very well. If you are on the phone. Or playing on the game and you’re using the mic you can flip the mic up and it automatically mute.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Rhettman,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, microphone, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Rated 4 out of 5 stars
Great Headphones. Software need to be updated
Trying out the the headphones were very comfortable. If you are familiar with the Sony WH-1000XM3 - M5, this will be very similar. Noise cancelling is not all great like the Sony signature headphones but it get the job done. Mic is good but ive been using another decidated XLR microphone but fot gaming mic, it will do the job. The software had problems and there are patterns that it does not detect out of the box. My PC has to be fully restarted or shutdown in order to detect the headphones on the software. Don't put it to sleep or hibernate. When using the equalizet its is ok but the sound quality is not great but for a niche for gaming, it is not bad. Spatial audio is somewhat laughable but its fine. In summary, the headphones are not bad but they are mostly $200 instead of $300 headphones
I would recommend this to a friendBrand response from SonyListens
Posted
Hi reevesnick, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine-tune sound frequencies to your game for more clarity and immersion using the EQ function. In any case that you need to troubleshoot the Gaming Headset, please refer to this link:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/results?query=software. For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.
Hope this helps! Jay
- Rated 5 out of 5 stars
Love It
GODofWAR Posted
One of the best purchases I’ve made battery life last forever and they’re comfortable to wear for hours on end
I would recommend this to a friendBrand response from SonyListens
Posted
Thank you for the fantastic review, GODofWAR!
We are absolutely thrilled to hear that the WH-G900N is one of your best purchases! It’s great to know the long battery life and comfort are hitting the mark for your long sessions.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Rated 4 out of 5 stars
Sony Inzone headset
Evilwars307 Posted
First Good 3d audio Two Super cancel noise and 32 hours to use But it to close to the 3d pulse in spec tha why i thinks it to expensively for this new inzone sony head set there are good head set but to expensive
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Evilwars307, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. Thanks for choosing Sony. Jay
- Rated 4 out of 5 stars
Sony H9 is it worth it?
Timbo4ever Posted
Good headset below msrp. Its audio is not quite what it should be for the price but it is still good. The ANC actually works really well especially for a gaming headset. The MIC audio is a little trashy and should be removable. The comfort is really nice but I have heard issues of the longevity of the headband. It should be able to send a wired signal. For an Open Box deal of $130 I would say it is a really nice headset but don’t spend $330.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Timbo4ever,
Thanks for sharing your feedback on the INZONE H9. It's truly helpful for us to hear your honest thoughts.
We're glad to hear the ANC is effective and the comfort is excellent.
We completely understand your concerns about the mic quality being weak and your desire for it to be removable. We also hear you on the overall audio quality for the full price and your request for a wired option. We've also noted the reports you mentioned regarding headband longevity.
Thanks again for giving us this honest input. We use feedback like this to constantly work on making our products better.
Thank you for choosing Sony!
Best regards,
Estefany
- Rated 5 out of 5 stars
H9 headphones
Fast Posted
I gave them a try, i really like the form fit and the mic how it mutes when lifted, i was using the older 3d audio phones but didn’t like how the cups were round and they hurt my ears after a while. These have been much better
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Fast,
We are delighted that you chose the INZONE H9 and are experiencing much better comfort compared to your older headset. We specifically designed the H9 earcups and headband for long gaming sessions, so it's rewarding to hear that the form fit is significantly more comfortable for you.
Thank you for choosing Sony!
Best regards,
Dominick
- Rated 5 out of 5 stars
Best Sony headsets 10 out of 10
JoseC Posted
I really love this product, I like how it sounds really good how I can change the settings without having to go on my console settings so I can hear the game more then the chat, I love how it feels on my ears, I really like that I can also connect to my phone while it’s connected to my consul, I really really love how they last so long without dying and it doesn’t even take that long to charge them. it became every day use since the day I got them.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi JoseC, Awesome! We are glad to hear that you are happy with your new Inzone H9! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
So light could wear it all night
chillywhispers Posted
My old headset used to weigh more and after a while wiuld bother my ears. With the endzone heapdphones that was ni longer a problem. The sound is better than the last few sets I used and the noise cancellation, well I can’t hear my girlfriend ms netflix shows playing in the background. Microphone is great but not detachable, which coukd be a good thing if you dealtach and lose them like I use to.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi chillywhispers,
That's a very nice upgrade! We're glad to hear that you like the sound quality and noise canceling of the headphones. Sharpen your senses and prepare for action. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony!
-David
- Rated 3 out of 5 stars
Great Audio, Loud Mic, Cheap build quality
Buzzmoo Posted
The audio is great, the noise cancelling works almost too well and It can be turned off with a switch. You can customize your sound profile using the desktop app available for free on PC. The microphone is extremely loud and picks up your sound almost too well. The build quality is fairly cheap, the foam off the headset is already peeling off almost not even 3-5 months of owning it. Major downside is also the extremely high price
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Hi Buzzmoo, thanks for choosing and purchasing our product. We're glad you like the sound and noise canceling feature of the INZONE H9. We're sorry to hear that you have an issue with the mic and earpads of your Sony unit. Regarding the microphone being extremely loud, this can sometimes be due to the Sidetone function, which makes it easier to talk on the headphones by playing your voice naturally. Your voice will be heard from the headset through the headset’s boom microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Please check this link for more details:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670416.html?search=sidetone
Earpads are consumables. If the earpads deteriorate or are damaged through long-term use and storage, please check our Sony Sales website at https://electronics.sony.com/ for available accessories.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
- Rated 5 out of 5 stars
Quality product for gaming
Tullio Posted
I exchanged my broken Astro 50 Headset (read me other review on that model) and picked up these after sales associate recommended this model. These headpohones are a little unique due to the connection between the headband to the earcups. The button are straightforward on the bottom of the earcups so no real learning curve. I would still read the instructions. Charging is via any phone charger and a modern USB-C jack whic is now more common with Android and Apple products. The software download is easy and the servers don't take forever to install. Updates do take a few minutes but not too long. I find when tweaking the sound via the software fairly easy but it will take a little time to find the right fit. there are sound presets that you want to try out too. The sound quality, as with all sony sound products extremely good for a rpice point of $200. I'm sure there are better but I believe your $200 is well spent. I've only had this unit for about two weeks now and am very pleased with the sound. I play a lot of Modern Warfare 2 and you have hear the faint footsteps as people are trying to sneak up on you. The only perceived negative is that the mic boom only swings up and down. you have to adjust the earcup slightly to move the mic away but this is a very minor neagtive. The product even has noise cancellation too! I will see if the product holds up to use but since I have the yearly Total Tech membership, this gaming headset comes with a much better warranty to exchange or replace if broken due to a manufacturer's defect. Go buy them in my humble opinion.
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Tullio,
Fabulous! You've made a great decision in choosing the INZONE H9 Gaming headset! We are extremely pleased it suits your needs and expectations. We greatly appreciate your input with design of the boom microphone. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.
Thank you for taking the time to write such an in-depth review of your experience with the INZONE H9 Gaming headset and for choosing Sony!
- Romeo
- Rated 4 out of 5 stars
I expected better sound quality and craftsmanship
LadyJ Posted
I AM A WOMAN GAMER I bought these in July for my PS5 and wanted to wait a bit before I submitted a review. The sound quality is not as good as the Pulse 3D headset also made by Sony. I expected equal or superior sound quality because of the price point. Sony would do well to add sound customization for PS5 players via a software download right onto our consoles. I would like very much to be able to tweak the sound a bit. Today, I noticed that the cushion at the top of the headset came off (see pics). The construction of this headset could be better. I do like the fact that I can connect this headset via Bluetooth to my iPhone and talk on the phone or listen to music and still be able to hear game sound, voice chat and phone convo/music seamlessly. Please Note: while talking on the phone voice chat is automatically muted meaning only the person you’re speaking with on the phone can hear you. The battery life is great! I can play all day (12+ hrs) and if necessary I can charge and play as well. Bottom line: if you have the money to buy or you wanna spoil yourself, I’d recommend these! Happy gaming!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi LadyJ, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. The wide, soft headband cushion spreads weight evenly across your head for long-term wearing comfort. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation. Our INZONE monitors elevate your gaming experience and help you perform to the very best of your ability. Thank you for choosing Sony! Jay
- Rated 4 out of 5 stars
Great headset, a bit pricey though.
Booo Posted
I love this headset, it sounds amazing, much better sound than the Pulse 3D and i can wear them for hours without feeling pain on my ears. Great for long sessions and overall a solid headset. I would recommend getting the protection plan because at this price point it’s better to be safe than sorry!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Booo, We are happy to hear that you love this INZONE H9 Wireless Noise Cancelling Gaming Headset. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing Sony! Jay
- Rated 5 out of 5 stars
Your last Headset... I'm serious
Daniel829 Posted
[Employee of bestbuy] I know you see the price and begin to feel reluctant. DON'T!! These are an investment!! The only other headsets that come anywhere close are the SteelSeries Arctis Nova Pros. From the comfort and design.. to the HUB and OUTSTANDING SOUND you will NOT... find a better pair. I don't care what anyone says. If you have a PS5... THESE ARE IT!!!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi Daniel829,
Fabulous! Thank you very much for recommending our INZONE H9! We are extremely pleased to know your satisfaction with the incredible performance of these Gaming Headphones. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Rated 5 out of 5 stars
Great option
IsaacE Posted
Battery life is top notch. The only bad thing I would say is the sweat from the actual ear part, but that only happens when it's really hot. Can't hear my loud kids when I turn on noise cancelling so I'll take the war sweat
I would recommend this to a friendBrand response from SonyListens
Posted
Hi IsaacE, we're glad you are enjoying our product! We understand your feedback regarding your SONY unit. The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction. Avoid situations such as the following and be careful not to get moisture or dirt on the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670430.html?search=sweat
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl
- Rated 4 out of 5 stars
Sony Inzone H9
RusselverM Posted
Lightweight Headset comfortable for long hours of usage and the noise cancellation is very useful!
I would recommend this to a friendBrand response from SonyListens
Posted
Hi RusselverM,
Thank you for the purchase! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Rated 3 out of 5 stars
Broken after 3 months
OliverK Posted
Amazing sound quality and noise cancellation, the best I’ve ever used. However the head padding fell off within about THREE MONTHS! And then the microphone just stopped working after a few more months. I also treated it very delicately. Wish they could fix those problems because otherwise is a great headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted
Thank you for sharing your detailed feedback, OliverK!
We are absolutely thrilled to hear that you found the INZONE H9 headset to have amazing sound quality and noise cancellation, calling it the best you've ever used. This performance is precisely what we aim for in our premium gaming line, and your praise is incredibly rewarding for our design team.
However, we are truly sorry to hear about the durability issues you experienced, specifically the head padding falling off after three months and the subsequent failure of the microphone. We understand how frustrating it is when a product you treat delicately does not meet your expectations for longevity.
We take quality and durability very seriously, and this is certainly not the performance we intend to deliver.
Please contact our dedicated support team directly using the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you highlighting both the strengths and weaknesses of the product, as this feedback is invaluable for future product improvements.
Best regards, Gus, Sony Social Media Team