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Fiwee Posted
I couldn't be happier with the choice I made in purchasing this Thermador cooktop. Having looked at many cooktops online i opted for the Thermador. It has so many wonderful features. Extremely well designed, good quality, simmer features etc. The home expert advisor and installation guy were helpful and knowledgeable.
JanetV Posted
This cooktop is beautiful and the extra low flame setting for sauces is fantastic. Love the 5 burners that are so easy to clean around.
Carpenters Posted
We chose this brand and model partially due to availability but are glad we did. We love the X-Lo burners and how easy it is to clean. We also find the star shaped design of the burners heat more evenly than the round ones we've had in the past. Would definitely recommend to others!
normanb Posted
It certainly does what it is supposed to, but keeping a stainless steel cooktop clean is problematic. In fact, keeping SS appliances, in general, takes effort. Looks great, but the cleaning is a pain. The first unit delivered was missing parts from the box and had stains. Some residue from manufacturing. The installation guys installed it anyway and made brackets from plumbing strap. A non-professional install. I called BestBuy to complain about the issues. They scheduled a return and new install. The second unit had all of the parts in the box. The unit was clean. The installers did an excellent job. IN the end, other than cleaning, we are happy with the product.
Posted
Hello normanb, thank you for your review. We apologize for the inconvenience you initially experienced with receiving and the cleaning of this appliance. If there are any service questions we can answer or help with please call our Thermador 24/7 customer support at 800-735-4328. In the meantime, if you will email us at [email protected] with the full model number, FD serial number, a copy of your sales receipt and your contact information, our team would like to review the cleaning issue further with you. Thank you again. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
CardmakerDeb Posted
This is my second Thermador cooktop and I love it. Really high heat burners, 2 burners also have extra low heating and intermittent heat. The burners sit a little higher than my previous cooktop from 12 years ago. There are 3 models and this cooktop is the middle, it seems to heat a lot higher than older lower version. I am very happy with my purchase.
Loree Posted
Thermadore Cooktop makes cooking a pleasure. Five burners, from low to the highest flame, easy to clean. Perfect!!!
BradM Posted
The cooktop was sold as open box excellent. When I opened the box, the cooktop had multiple blemishes and was missing 3 of 5 burners along with some other parts. I also bought a 3 year warranty to go with the cooktop. The store told me it was a corporate problem. Best Buy corporate told me it was a repair problem. The two repairmen that came today just said it was my problem. They stated I got a good deal and Best Buy has a standing policy not to honor their open box excellent condition as being unblemished and including all the parts. They did order some of the parts that were missing but not all the parts nor would discuss the condition of the cooktop even after admitting that it was in fair condition at best. My word of warning is that Best Buy excellent condition does not exist. The repairman even related a story of another customer that had bought a tv with a huge scratch across the set that Best Buy refused to correct. I am not an isolated incident so please beware
Posted
Hello, to better assist you with your situation, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your situation. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Nick Posted
Star burners help with an even heat. Very easy cleanup as well.
Rodey Posted
This Thermador gas cooktop is an excellent addition to any kitchen and was easy to install and operate
Hayk Posted
Given the brand and the price, very mediocre quality. Scratches very easily, the stars tarnish the black cover and very hard to clean after cooking (buy those with round) very thin stainless steel.
Posted
Hello Hayk, thank you for your review of model SGSX365TS. We are sorry to hear that the quality of your cooktop has not met your expectations. In keeping with Thermador's commitment to continually improving our products, we value your feedback and will share it with the appropriate teams for further consideration. You can find cleaning and maintenance recommendations specific to your model on page 22 of the Use & Care manual. If product support is needed, feel free to contact Customer Care at 800-735-4328 for real-time assistance. Thank you for choosing Thermador. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rita Posted
Renovating my kitchen and just purchased a Thermador gas cooktop!! So excited to get it installed! I own a Thermador refrigerator and swear by it! My refrigerator 18 years old and still going strong!
Niva Posted
very good unit. I like the smooth control over the gas flow. it is possible to accuratly go even to very low flow without the flame dying. We toot the installation option, and the tecnitions were very good in the work, they did the installation in a very careful and accurate way.
VECH Posted
Thanks to the manager he and the employyees really knew what they were talking about... cooking like a chef now... hahaha XD very easy to clean!!!!
DaveR Posted
Great cooktop. Also love the blue light which stays on if the burner is on. My daughters have left our old cooktop on many times. No more.
Bells Posted
I really like the EXL feature for keeping food warm!
MarylianS Posted
I never had a cooktop with such controllable and even heat. I love it!
LizM Posted
Beautiful and great size for our 36" cabinet! Great design and features!
Isaac Posted
heat is distributed evenly. cooked fish and chicken that was very tender. also very easy to clean
AntoinetteD Posted
Love my new stovetop thermadore is an excellent product my last one was over 20 years old and still in great shape
Chersreview Posted
My only complaint was that the pick up at he store was horrible! Once I got the stove top home and opened it everything was great!