Customer Ratings & Reviews

Worst crap ever where can I start, the oven hot surface ignitor was broke at delivery, after calling Thor emailing for month we bough one from viking had to get it installed $300 plus installation, this times 5 times now. thats how bad this kitchen is. Well the knobs are falling off I guess for what I read now it's part of the big issue, the stove burners are a joke either the flame is huge or not staying on got that checked twice already, when you called Thor we never got answers, now we did get a hold of someone the worked in the office she was lovely and help us as much as she could, but then you still have to go thru the tech people and order but thats a joke on his own expensive parts the are worthless. Buy something else this wannabe commercial kitchen are not worth it at all, ioh before i forget the oven door has never closed so we got that check to find out it cant be fixed is a manufacturing defect.

Thought this was a great value in this price range and chose Thor over a close competitor at Costco. So far, not a fan. From the outset, BB delivery service failed to install the unit. Crew just refused. Had to beg them to put the unit on our deck nearest the kitchen while we had to search for technicians to install. Be careful when needing to simmer. You'll need to use the lowest level of flame by going to the left of HIGH. We discovered that Low flame on this powerful unit is still too powerful for your low simmer dishes. There is an odd placement of the knobs - absolutely no consistency (e.g, front burners are on the left, rear on the right). On this unit, the placement of the burners is opposite from left and right. You cannot access the lower drawer while the over is in operation. It swells. The manufacturer would have done well to make the over knob digital so you could be assured of the precise temperature. And please note that Thor calibrates the oven to be 25 degrees lower than what's on the face to compensate for convection cooking. However Thor's customer service has not serviced the unit though we've complained that the oven temps are not accurate at the higher levels. They told us that the oven does not properly work in conventional mode - which is a bummer because we purchased this to have the option. If you choose to buy, buy the Best Buy extended warranty. Though we remain under warranty, Thor customer service has been customer frustration. They are non-responsive to the email inquiry they mandated I submit after talking with two agents (who by the way were quite dismissive). And have yet to assign a technician to confirm proper operations even when I suggested we had no problem in paying for the trip fee!!! The unit is beautiful. It's powerful. Sadly, the experience has not lived up to the "Cook Like a God" hype. Feeling more like we've checked in to the Hotel California. Big investment for us and feeling like our business isn't valued by Thor. *sigh

The range actually seemed pretty good. Nice big oven. Did not like the fact that there was no burner that could be set at low to hold small pots or items for a long time. My problem was with the lack of customer service. I am pretty sure that the oven light turned on when I tried it initially. The next time I attempted to turn it on was 6 days later on Thanksgiving. It did not come on. I had to file a report online with thor. They asked me to send a picture of the problem, although I thought that it was pretty self-explanatory that the oven light did not come on. But they said they needed pictures so that they could assure that the service technician had the appropriate parts. After I sent a picture of the oven light, I was told that I needed to go out and purchase a new light and install it myself because oven lights are not covered under their warranty. They are wear and tear items. How much wear and tear does an oven light get in 6 days? I objected to this, but I was assured that this was the policy and there was no way around it. Then I thought about the fact that I had submitted a question about the oven through their website a day after I had purchased it and had received no response. I figured this was not a company that was looking out for their customers. Glad I had total tech. Sent the door back for a different oven.

There is plenty of eyes for cooking. The temp is allows for even cooking. Easy to light, and clean. Grates allow for seeing flames for adjusting. The oven is spacious enough for 5 aluminum pans at once and warm throughout food adequately.

Have had this installed about a month now. No major issue as yet. The surface is easy to clean. The flame is pretty strong even at minimum. I like the sleek design. One observation is that when I finish cleaning the surface (with the top burner pieces removed, one of the burners will not light up even though you can see the sparks and gas is flowing. You have to place the burner cap correctly. This happens only on one of the six burners, Am hoping it's not a bigger issue. Keeping my fingers crossed!!

This is not your generic range and I had no idea what the possibilities were until my house flooded and I had to gut the downstairs, including the kitchen. This stove, referred to by its name in my home, Thor, is a beast. He's fancy and I feel lucky to have such a beautiful piece in my kitchen. He provides so much space to cook. The burners are powerful. The oven is so easy to use. I finally feel like I am cooking on a decent range.

purchase this stove in July of 2024. since then I had to call them several times. Have problem with the oven not heating to the correct temperature, they came (found the service person to be very rude) out and said they recalculate it. call again about the light indicator that tell you when the oven reach the set temperature doesn't work. Have call again several times and still have not gotten a service call to get someone to come out. I would not recommend!

impressive professional look. Disappointed it has no raised backsplash. Also no digital displays for timers, clocks, temperature readouts etc. Otherwise very good cooktop.

This stove is amazing! Understand that this stove is not intended for food that you are attempting to cook on low. The lowest flame is more of a simmer. The only thing I would like them to have is taller leveling feet that are stainless steel. Do not buy this stove if you are not really into cooking!

Love this stove. I’ve had it over 2 months and it’s a homemakers dream. Easy to clean and looks beautiful. Makes my kitchen look fancy. I love it.

I absolutely love this range. It’s solidly built, works great, cleans up easily. It rivals ranges that cost 3 times as much

Professional quality. Love it except feel that burner flames do not lower enough for slow simmering.

Best stove ever. I had a Franklin Chef stove prior and this stove is similar to. Love how spacious it is and I’m able to have more pots on the stove at the same time.

Wonderful gas convection range with storage. Love the design and also the storage

Love the large oven and six burners. Bakes wonderfully

The product is amazing. If you want high quality without the high Viking price.

Great price Great.i absolutely love it.easy to clean..

Great customer service and very knowledgeable staff.

Beautiful, our dream oven! Delivered with no issues, on time and polite.

The range and burners are perfect. except that there is no clock/timer option for oven