Customer Ratings & Reviews

Posted 1 year ago

Thank you so much for your wonderful feedback! Your satisfaction is our top priority, and it’s rewarding to know that you find our vacuum efficient and effective.

We designed the self-cleaning feature to simplify your cleaning tasks, and we’re delighted to hear that it has made your experience easier by requiring minimal effort on your part—just dumping the dirty water.

Your positive comments motivate us to continue innovating and improving our products to meet the diverse needs of our customers. We truly appreciate you taking the time to share your experience and insights.

If you have any further suggestions or feedback, please don’t hesitate to reach out. We value your input and look forward to serving you again in the future!

Thank you once again for your kind words and support.

Posted 7 months ago

Dear LisaC,

Thank you for sharing your feedback. We appreciate that you acknowledged our product gets the job done, though we are truly sorry to hear that you found the post-cleaning maintenance time-consuming and experienced issues with odors.

Based on your description, you are dissatisfied with the frequency of maintenance required and the unpleasant smell that occurs if the device is not cleaned immediately after use. We take your comments seriously and will use them to continuously improve our product design and user experience.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring the dirty water tank and filter are cleaned and dried properly can help prevent odors.

Please remember that your machine comes with a 2-year warranty. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.

Best regards,
Tineco Customer Service Team

Posted 7 months ago

Dear LisaC,

Thank you for sharing your feedback. We appreciate that you acknowledged our product gets the job done, though we are truly sorry to hear that you found the post-cleaning maintenance time-consuming and experienced issues with odors.

Based on your description, you are dissatisfied with the frequency of maintenance required and the unpleasant smell that occurs if the device is not cleaned immediately after use. We take your comments seriously and will use them to continuously improve our product design and user experience.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring the dirty water tank and filter are cleaned and dried properly can help prevent odors.

Please remember that your machine comes with a 2-year warranty. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.

Best regards,
Tineco Customer Service Team

Posted 1 year ago

We are thrilled to receive your glowing feedback on our wet dry vacuum! It’s fantastic to hear that you are absolutely obsessed with it and have even purchased additional units for your friends. Knowing that they share the same enthusiasm is truly rewarding for us.

We are delighted that our product has exceeded your expectations and has become a favorite in your circle. Your satisfaction is our top priority, and we are grateful for your choice to trust our brand.

Regarding any areas for improvement you mentioned, please rest assured that we are continuously striving to enhance our products based on customer feedback. Your insights are invaluable to us, and we are committed to delivering the best possible experience for you.

If you have any questions or require assistance in the future, our team is always here to help. Thank you once again for your kind words and support.

Posted 1 year ago

Thank you for your stellar review! We’re thrilled to hear that you find our product incredible and that it’s making your cleaning routine much easier. Your 100% recommendation means the world to us. We’re committed to maintaining the high standards you’ve come to expect. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing our product and for your enthusiastic support!

Posted 5 years ago

MomofChihuahuas, thank you so much for reaching out and leaving us a review on the FloorOne S3! I’m so glad you think the FloorOne S3 is as awesome as we do! As you experienced, the S3 not only washes but also vacuums at the same time for faster cleaning results. The battery life on the S3 is up to 35 minutes of continuous runtime. It also features Tineco’s iLoop Smart Sensor Technology that senses dirt and debris, optimizes suction which maximizes runtime and saves on the battery life. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at support@tineco.com. As a reminder, the FloorOne S3 comes with a 2-year warranty. Thanks again MomofChihuahuas, we appreciate the feedback!

Posted 2 years ago

Thank you for your fantastic review! We're delighted to hear that the Floor One S3 Extreme has made cleaning your home easier and saved you valuable time. Its smooth operation and efficiency are some of the features we’re most proud of.

For optimal performance, we recommend removing the roller to clear debris, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. For more tips, check out our Tineco YouTube channel.

If you need further assistance, please contact us at support@tineco.com, via chat on our website, or call 1-855-292-8864.

Thank you for being a valued Tineco customer.

Posted 1 year ago

Thank you for your enthusiastic review! We’re thrilled to hear that you find our Tineco simply amazing and especially useful for families with babies. Your satisfaction is important to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us. We’re here to support you and ensure your continued satisfaction with our product. Thank you for choosing us!