Customer Ratings & Reviews

Posted 1 year ago

Thank you so much for your fantastic review and for sharing your wonderful experience with our vacuum! We’re absolutely thrilled to hear that you’re so happy with it.

It’s great to know you appreciate how lightweight it is, how well it holds a charge, and how easy it is to clean, assemble, and use. We’re also really pleased that you value the cord-free design and its maneuverability in tight spaces – it sounds like it’s making your cleaning routine much simpler and more efficient, and we couldn’t be happier to hear that you “couldn’t be happier” with it!

Thank you for choosing our product. We truly appreciate your support.

If you have any questions or need any assistance in the future, please don’t hesitate to reach out. We’re here to help!

Posted 2 years ago

We’re sorry to hear that the GO Cordless Stick Vacuum didn’t meet your expectations for picking up dog hair and sand. If you’re still looking for a vacuum, we recommend the GO Pet Vacuum, which features ZeroTangle technology—perfect for pet owners as it prevents hair from wrapping around the brush, ensuring consistent performance. Thank you for being a valued Tineco customer.

Posted 1 year ago

Thank you for reaching out and sharing your feedback. We are sorry to hear about the difficulties you faced during the installation process and the challenges you encountered with our overseas support. Your experience is crucial for us to improve, and we are committed to making necessary changes to enhance our product and service quality.

Based on your description, it seems that the installation instructions were not clear, and the responsiveness of our overseas support team was not up to your expectations. We genuinely apologize for the inconvenience caused, and we want to assure you that we take these issues seriously.

To ensure the best performance of your product, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain strong suction and extend the usage time.

We understand that you haven’t had much experience with the product yet, but we’re glad to hear that you found it easy to use and not noisy once installed. We hope that as you continue to use it, you will find more positive aspects.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and ensure you have a positive experience with our products.

Once again, thank you for your feedback, and we hope to resolve these issues to your satisfaction.

Posted 1 year ago

Thank you for your detailed and positive feedback! We’re delighted to hear that our vacuum does an excellent job picking up dirt and dog hair from your two Great Pyrenees, and that you find it easy to dump the bin with good battery life. It’s also great to know that it outperforms your last cordless stick vacuum and that Consumer Reports’ recommendation led you to a product you’re happy with.

We sincerely appreciate you choosing our product and trusting the reviews. Your satisfaction is our top priority, and we’re always striving to improve. If you ever encounter any issues or have suggestions for future enhancements, please don’t hesitate to reach out to us—we’re here to help.

Thank you again for your support. We look forward to serving you again in the future!

Posted 1 year ago

Thank you for your review. We're delighted to hear that our product is making cleaning easier for you. It's always our goal to provide products that not only clean effectively but also simplify your daily chores.
We're thrilled that you're pleased with the performance of our product and that it has become an essential part of your cleaning routine. Your satisfaction is our priority, and we're committed to delivering products that meet your high standards.
Thank you for choosing us and for taking the time to share your positive feedback. We appreciate your support and will continue to strive for excellence in our products and services.

Posted 7 months ago

Dear DianaB,

Thank you for your wonderful feedback and for choosing Tineco.

We are thrilled to hear that you love your new device. It is great to know that it has met your expectations. We genuinely appreciate your support.

Regarding your concern about the unit not being self-standing, we truly value this insight. We are constantly striving to improve our product designs and user experience, and your feedback is incredibly helpful as we work towards future enhancements.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are always here to help.

Best regards,
Tineco Customer Service Team

Posted 1 year ago

Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that our product has made your life easier and that you are enjoying the speed and quality it offers. Your daily use of our product is a testament to its reliability and effectiveness.

We are grateful for your choice to trust our brand and are committed to continuous improvement. Should there be any areas where our product can be further enhanced, rest assured that we are actively working on it.

Your satisfaction is our top priority, and we are delighted to know that we have met your expectations. Thank you once again for your kind words and support.

Posted 1 year ago

Thank you so much for your wonderful feedback and for letting us know you absolutely love your vacuum cleaner! We’re thrilled to hear that you find it a very good vacuum and that it’s earned your recommendation to others.

Thank you for choosing our product. We’re always striving to improve, and your positive experience is encouraging. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

Posted 1 year ago

Thank you for your positive feedback! We’re delighted to hear that our product is living up to your expectations, providing great performance and convenience with its charging mount.

We’re grateful for your choice to trust our brand and are committed to continuous improvement. If there are any areas where we can do better, please know that we’re always striving to enhance our products based on valuable feedback like yours.

Thank you again for your support, and we look forward to delivering more great experiences for you in the future.

Posted 1 year ago

Thank you so much for your positive feedback! We’re delighted to hear that you found it easy and convenient, and that you’d recommend it for everyday use. That’s exactly what we strive for! Thank you for choosing our product – we truly appreciate your business.

We’re always looking for ways to improve, and your satisfaction is our top priority. We’ll keep working hard to make our products even better.

Thank you again! If any questions come up later, please feel free to contact us. We’re here to help!

Posted 2 years ago

We’re sorry to hear that the GO Cordless Stick Vacuum didn’t meet your expectations. It’s important to us that every customer has a great experience. The suction power and ease of use should be up to your standards. Please contact us at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST) so we can assist you directly. Remember, all Tineco products come with a 2-Year Limited Warranty, so we’re here to help. Thank you for being a valued Tineco customer.

Posted 4 months ago

Dear DianeO,

We are sincerely sorry to hear about the frustrating experience you have had with the vacuum’s weight, usability, and the seller’s customer service. We deeply apologize for the inconvenience and disappointment this has caused you, and we want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services.

Based on your description, the battery is excessively heavy, the vacuum stick is not adjustable making it difficult to maneuver for users under 6 feet tall, and the seller was completely unresponsive to your return requests and concerns.

Our machines come with a two-year warranty service. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the issues you are experiencing with your machine, and we will definitely work actively to resolve them for you.

Sincerely,
Tineco Customer Service Team

Posted 1 year ago

Thank you so much for taking the time to share your experience with us, even though we are deeply sorry to hear that you’ve had such a frustrating time with your Tineco product. We understand how important reliable performance is, and we truly value your feedback.

Based on your description, it sounds like you’re experiencing issues with your Tineco device having significantly reduced operating time (only 2 minutes), failure to charge, and a complete inability to vacuum. We are also very sorry to hear about the difficulties you encountered with Best Buy regarding their return policy and the unsatisfactory customer service you received from them.

We take your feedback extremely seriously. Please know that we are committed to continuously improving our products and services, and your experience is a critical part of helping us identify areas where we need to do better.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help troubleshoot the issue with your device and explore possible solutions.

Once again, we sincerely apologize for the poor experience you’ve had with both the product and the support process. Your satisfaction and trust in our brand are incredibly important to us, and we genuinely hope to have the opportunity to regain your confidence.